INFORMATION ABOUT OUR MONEYBACK GUARANTEE POLICY
We pride ourselves on providing high quality and reliable products. Our very knowledgeable and dedicated support team has extensive experience in supporting all of our services. For these reasons we are confident that you will be satisfied with the package you have purchased and offer a 30 day Moneyback Guarantee.
If you are not completely happy with your purchase, please get in contact within 30 days of the activation of your account and/or package to receive your money back.
- The Moneyback Guarantee applies to first time purchasers only.
- You can only use the Moneyback Guarantee once.
- The 30 day period begins when you receives the service login information.
- The Moneyback Guarantee does not apply to:
- domain name services
- offers and promotions unless explicitly stated
The following will constitute a waiver of your 30 Day Moneyback Guarantee:
- you upgrade from an existing package
- you redeem any bonus feature provided as part of the package
- If you exceed the included monthly data transfer for your account, you will be required to pay for any additional data transfer accrued at the rate published in the Services Terms and Conditions.
- All Moneyback Guarantee requests should be made using the details listed on our contact page.
- Valid Moneyback Guarantee requests will be processed within 30 days of receipt of your request.