Contact us

Our friendly UK-based support team are here to help – without the jargon.

Support Notice

Following some major upgrades to our systems and the release of a new customer control panel, we're currently experiencing higher than usual contact volumes.

We are here and ready to help but we want to make sure you are getting to the right team, so:

  • If your issue is urgent e.g. something is broken or, your services are at risk of suspension - please contact us by phone or LiveChat.
  • If you need a hand with something, but it's not critical e.g. you aren't sure where to find settings or, need help with setting up future billing - please raise a ticket from your Account. In the meantime, you might find what you need in our Support Centre.

Thank you for your patience and understanding.

The LCN team.

Need Support?

Search our support guides and find the answer to your query fast.

Opening hours

During these challenging times, we remain committed to providing the very best support we can, 7 days a week. Some of our staff are working from home, while some remain working safely in the office with all government guidelines adhered to.

On LiveChat:

Monday - Friday, 8am - 5.30pm

By Phone:

Monday - Friday, 9am - 5.30pm

Via ticket:

Monday - Friday, 8am - 5.30pm
Saturday & Sunday, 9am - 5.30pm

Speak to our team

Our support team are here to help.


Speak to us instantly over LiveChat

Call us

Chat to an agent over the phone

Call us on 01438 532 000

Email us

Raise a ticket over email

Other ways to get in touch…

Write to us

Acton House, Perdiswell Park, Worcester, WR3 7GD, UK

Report abuse

If you wish to report abuse of services, please read our abuse policy. It explains how to contact us and what information we need to investigate.

Remote access support

If you are currently speaking to a support team member and have been offered remote support please click here.

VAT number: 865 653 194     Company number: 03877731