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Our friendly UK-based support team are here to help – without the jargon.

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Christmas and New Year Opening Hours 2023/2024

  • Monday 18th December
    8am - 5:30pm
  • Tuesday 19th December
    8am - 5:30pm
  • Wednesday 20th December
    8am - 5:30pm
  • Thursday 21st December
    8am - 5:30pm
  • Friday 22nd December
    8am - 5:30pm
  • Saturday 23rd December
    8am - 3pm (Ticket support only)
  • Sunday 24th December
    8am - 3pm (Ticket support only)
  • Monday 25th December
  • Tuesday 26th December
  • Wednesday 27th December
    8am - 5:30pm
  • Thursday 28th December
    8am - 5:30pm
  • Friday 29th January
    8am - 5:30pm
  • Saturday 30th January
    8am - 3pm (Ticket support only)
  • Sunday 31st January
    8am - 3pm (Ticket support only)
  • Monday 1st January
  • Tuesday 2nd January
    8am - 5:30pm

Opening hours

LiveChat available:

Monday - Friday, 9am - 5.30pm

Telephone & ticket support:

Monday - Friday, 9am - 5:30pm

Ticket only support:

Weekends, 8am - 4pm
Bank Holidays, 8am - 4pm

Speak to our team

Our support team are here to help.


Speak to us instantly over LiveChat

Call us

Chat to an agent over the phone

Call us on 0345 363 3637

Email us

Raise a ticket over email

Other ways to get in touch…

Write to us

Acton House, Perdiswell Park, Worcester, WR3 7GD, UK

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If you wish to report abuse of services, please read our abuse policy. It explains how to contact us and what information we need to investigate.

Remote access support

If you are currently speaking to a support team member and have been offered remote support please click here.

VAT number: 865 653 194     Company number: 03877731