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Our friendly UK-based support team are here to help – without the jargon.

Support Notice

Following some major upgrades to our systems and the release of a new customer control panel, we're currently experiencing higher than usual contact volumes.

We are here and ready to help but we want to make sure you are getting to the right team, so:

  • If your issue is urgent e.g. something is broken or, your services are at risk of suspension - please contact us by phone or LiveChat.
  • If you need a hand with something, but it's not critical e.g. you aren't sure where to find settings or, need help with setting up future billing - please raise a ticket from your Account. In the meantime, you might find what you need in our Support Centre.

Thank you for your patience and understanding.

The LCN team.

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Opening hours

During these challenging times, we remain committed to providing the very best support we can, 7 days a week. Some of our staff are working from home, while some remain working safely in the office with all government guidelines adhered to.

On LiveChat:

Monday - Friday, 8am - 5.30pm

By Phone:

Monday - Friday, 9am - 5.30pm

Via ticket:

Monday - Friday, 8am - 5.30pm
Saturday & Sunday, 9am - 5.30pm

Speak to our team

Our support team are here to help.

LiveChat

Speak to us instantly over LiveChat


Call us

Chat to an agent over the phone


Call us on 01438 532 000

Email us

Raise a ticket over email


Other ways to get in touch…

Write to us

LCN.COM Ltd,
Acton House, Perdiswell Park, Worcester, WR3 7GD, UK

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Remote access support

If you are currently speaking to a support team member and have been offered remote support please click here.

VAT number: 865 653 194     Company number: 03877731