Contact us

Our friendly UK-based support team are here to help – without the jargon.

Support Notice

Following some major upgrades to our systems and the release of a new customer control panel, we're currently experiencing higher than usual contact volumes.

We are here and ready to help but we want to make sure you are getting to the right team, so:

  • If your issue is urgent e.g. something is broken or, your services are at risk of suspension - please contact us by phone as LiveChat is currently unavailable.
  • If you need a hand with something, but it's not critical e.g. you aren't sure where to find settings or, need help with setting up future billing - please raise a ticket from your Account. In the meantime, you might find what you need in our Support Centre.

Thank you for your patience and understanding.

The LCN team.

Need Support?

Search our support guides and find the answer to your query fast.

We're still here supporting you

During these very challenging times, we remain committed to providing the very best support we can.

Our customer facing teams are now back in the office and we’re here 7 days a week to assist you. Of course, we have a new socially distanced environment that complies with government guidelines for call centres to keep our staff safe.

Opening hours

Opening hours effective from Thursday 20th August 2020:

Monday to Friday:

Phone and ticket support will be available from 9am to 5.30pm.


Ticket support from 9am to 5.30pm. Phone support and LiveChat are temporarily suspended at weekends.

Speak to our team

Our support team are here to help.

Call us

Chat to an agent over the phone

Call us on 01438 532 000

Email us

Raise a ticket over email

Other ways to get in touch…

Write to us

Acton House, Perdiswell Park, Worcester, WR3 7GD, UK

Report abuse

If you wish to report abuse of services, please read our abuse policy. It explains how to contact us and what information we need to investigate.

Remote access support

If you are currently speaking to a support team member and have been offered remote support please click here.

VAT number: 865 653 194     Company number: 03877731