Make your website
accessible to everyone

Frequently asked questions about online accessibility

• What is web accessibility?

  Web accessibility is about making sure digital content can be used by everyone, regardless of disability or assistive needs.

  When designing for accessibility, consider that it:

  • Supports users with visual disabilities, hearing loss, limited mobility or cognitive challenges
  • Enhances readability, usability and navigation for every visitor, not just those with disabilities
  • Aligns your site with essential web accessibility standards and boosts performance across all devices

  Meeting digital accessibility requirements is a vital part of inclusive design and good business practice.

• How does our online accessibility widget work?

  Our online accessibility widget is a plug-and-play solution that instantly adds inclusive features to your website.

  Once embedded, the widget can:

  • Enable tools like contrast checker, font resizing and keyboard controls without altering your site's core layout
  • Adapt to visitor preferences, such as impaired vision settings and save them for future visits
  • Deliver ongoing improvements via cloud-based updates, keeping your online widget up to date

  Using a widget helps support users with varying accessibility needs, while your site continues to evolve behind the scenes.

• What is the European Accessibility Act 2025?

  The European Accessibility Act 2025 introduced new requirements for digital accessibility across the EU.

  For UK and EU-facing organisations, it’s important to know that it:

  • Applies to key services like websites, mobile apps, e-commerce, ticketing machines and more
  • Requires alignment with common EU accessibility act standards and web content accessibility guidelines
  • Became enforceable from June 2025, with phased deadlines depending on sector and organisation size

  Preparing now ensures your business meets accessibility requirements and avoids non-compliance risks in the years ahead.

• What are Web Content Accessibility Guidelines?

  The Web Content Accessibility Guidelines (WCAG) are the global gold standard for building inclusive websites.

  Here’s how they work:

  • They define best practices based on four pillars: Perceivable, Operable, Understandable and Robust (POUR)
  • The most common legal requirement is WCAG 2.1 AA, though updates like 2.2 and 3.0 are in development
  • These guidelines form the core of most accessibility standards, including UK and European accessibility act regulations

  Following WCAG ensures your website supports assistive technology and meets expectations for accessibility needs.

• What is online accessibility testing?

  Online accessibility testing checks how accessible your site is for people with a wide range of abilities.

  When done correctly, this process will:

  • Use automated and manual scans to test for web page accessibility and functional issues across your site
  • Assess key features like screen reader compatibility, keyboard navigation and error handling
  • Provide clear reports that guide fixes and help you improve website accessibility continuously

  Regular online accessibility testing helps you maintain compliance and deliver a better digital experience for all.

• What are web accessibility standards?

  Web accessibility standards define how to build websites that are usable by people with disabilities.

  These frameworks:

  • Reference WCAG and include legal mandates such as the European Accessibility Act 2025 and the UK Equality Act 2010
  • Provide technical criteria for testing with tools like a website accessibility checker or accessibility audit
  • Ensure your site is compatible with assistive technology and meets core accessibility requirements

  Adhering to recognised web accessibility standards is key to building trust and ensuring legal protection.

• What is assistive technology?

  Assistive technology includes tools and devices that help people with disabilities use digital platforms effectively.

  Examples widely supported by accessible websites include:

  • Screen readers, magnifiers and high-contrast settings for users with impaired vision or blindness
  • Speech input software and ergonomic devices for users with motor impairments
  • Captioning and audio enhancements for those with hearing challenges

  Supporting assistive technology ensures your digital content works for people of all abilities and meets modern accessibility standards.