INFORMATION ABOUT OUR ABUSE POLICY

We are committed to maintaining a clean network with an excellent reputation and expect all of our customers to comply with our terms of website use, Services Terms and Conditions and other agreements. If you believe that something illegal or abusive has originated from our network or systems, please contact us immediately at abuse@lcn.com.

Abuse is considered to be, but not limited to:

  • Spamming
  • Phishing
  • IRC Activity
  • Hacking attempts
  • Network disruption e.g DoS and DDoS
  • Dissemination of computer viruses
  • Illegal web site content

When contacting us, please include as much relevant information as possible about the abuse you have encountered. This may include:

  • Web address e.g. www.lcn.com
  • Relevant date and times
  • Log files
  • Email headers

All complaints are investigated within 24 hours and our customers contacted where appropriate. We will report illegal activity to the police or relevant authorities and work with them to stop the abuse as quickly as possible. All reports are tracked via our internal ticketing system and kept for a minimum of two years.