UK email hosting you can rely on

Frequently Asked Questions about Email Hosting

• What is email hosting?

  Email hosting allows you to send and receive mail from your own professional-looking custom domain name, using a dedicated business email hosting service. This differs from free, generic services such as Gmail and Hotmail, which are usually supported by advertising and offer less control.

  Email hosting at LCN is far more flexible than the free alternatives you’ll find online. Our email hosting packages are designed to grow with your business, and allow you to increase your mailbox size at any time.

  All of our email hosting services include…

  • IMAP to synchronise email across all your devices
  • Spam protection to combat viruses and malware
  • Autoresponders and out-of-office messages
  • TLS (Transport Layer Security) encryption

• What’s the difference between IMAP and POP?

  IMAP email is a type of email service which keeps emails stored on the server (our end). This allows you to synchronise email across several different devices, and you’ll always be able to access all of your emails. IMAP is what we use for our email hosting.

  POP works a little differently: it downloads the emails onto your device and then, in most cases, removes them from the server. This means that once you’ve downloaded an email on one device you can’t get the same email on another device as it has been deleted from the server. This is why IMAP is the preferred way of getting mail across desktop, tablet and smartphones.

  Check out the following IMAP support guides for more information…

  • How to set up POP or IMAP email
  • Changing your POP email account to IMAP
  • Syncing your mailbox folders using IMAP

• What is webmail?

  Webmail is a way of accessing your email via a web browser like Chrome or Safari. All you need to do is login at webmail.lcn.com, pop in your email address and password, and you can send and receive emails to your hearts content. It looks like this…

  

  It’s mobile optimised too, so it’ll look and work great on your tablet or smartphone! Check out our range of Webmail guides for more information.

• Do I need a domain name?

  Yes, you’ll need a domain name to go with your email hosting. This is one of the real benefits of having a custom email address – it means you no longer need to rely on third party providers with unprofessional looking email addresses like @hotmail.com or @gmail.com.

  So fancy a domain of your own? You’re in luck – buying a domain name is a piece of cake. In fact we look after over 365,000 domain names for our happy customers.

  If you already have a domain name elsewhere you can easily transfer it in to LCN too.

• What if I need more space?

  We’re confident our email hosting packages offer plenty of space for most regular email users. However, should you often receive emails with large attachments and you prefer to keep them stored on our email servers, over time you may find you’ll need more space. Should that ever happen, you can easily increase your mailbox size or add more users etc. Our email hosting plans grow with you – whenever you need it.

  If you frequently receive emails with large attachments and prefer to store them on our email servers, you may eventually require additional space. Should that happen, you can easily expand your mailbox size or add more users to your plan.

  • Our email hosting services are designed to scale as your needs grow
  • Additional storage can be added at any time to ensure you never run out of space
  • Expanding your plan is quick and simple through your account settings

  Our email hosting solutions are flexible and built to grow with your business.

• What about support?

  We think support should be easily accessible, and free. Our friendly customer support staff are based in the UK and we’re available 7 days a week by phone or email. Just give us a call on 0345 363 3637 or raise a support ticket at www.lcn.com/contact.

• How many domains can I host on these packages?

  All of our email hosting packages come packed with all the features you’ll need for a single domain. If you require email hosting for more than one domain, you’ll need separate email hosting packages for each.

  If you require email hosting for multiple domains, you will need to purchase separate email hosting plans for each.

  • Each email hosting package is tailored for a single domain
  • Additional domains require separate hosting plans
  • Managing multiple domains is easy within your Account dashboard

  For multiple domains, simply add additional packages as needed to match your requirements.

• Is this service suitable for email marketing?

  Our business email hosting services are designed for standard business communication.

  While our email hosting allows for high volumes of day-to-day emails, it is not intended for email marketing campaigns.

  • Ideal for regular business correspondence and internal communication
  • Not optimised for bulk email marketing or mass mailouts
  • Sending thousands of emails to mailing lists requires a specialised solution

  For email marketing, we recommend using a third-party service specifically designed for mass email distribution.

• Can I check my emails with Microsoft Outlook?

  Absolutely! You can check your email with any mail client that allows you to connect to an IMAP or POP3 mail server.

  Check out our handy guides on setting up and managing your email in a mail client of your choice.