Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. By continuing to browse the site, you are agreeing to our use of cookies.

A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer’s hard drive.

We use the following cookies:

  • Strictly necessary cookies. These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services.
  • Analytical/performance cookies. They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.
  • Functionality cookies. These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).
  • Targeting cookies. These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.

You can find examples of the information about individual cookies we use and the purposes for which we use them in the table below:

Cookie(s) Purpose Expires


This cookie is essential for our site to enable services like adding items to a basket or logging in to your account control panel.

expires at end of browser session



Lets us track the acceptance of our cookie policy inline with the Privacy and Electronic Communications (EC Directive) (Amendment) Regulations 2011

expires 1 year after being set


Allows us to include visits in our usability tracking.

When enabled, we will track page interaction information (such as scrolling, clicks, and mouse-overs, etc.) and use this information to help us improve our user interface and overall user experience.

expires at end of browser session


This cookie tracks whether our unsupported browser notification has been acknowledged so it does not display after every request.

expires at end of browser session


This cookie tracks whether our pop under notice has been dismissed so it does not display again (unless cookies are cleared or the cookie expires).

expires 14 days after being set


These cookies track whether you are opted into a specific promotion (the X's are placeholders and will be replaced by the specific promotion name).

expires at end of browser session




Google Analytics cookies, these are used to collect information about how visitors use our website. These cookies don't collect information that identifies an individual visitor, the information is aggregated and therefore anonymous.

We use this information to compile reports and help us improve the usability of our website.

_ga expires 2 years after being set

_gat expires 10 min after being set

_gid expires 1 day after being set




Used to provide a livechat service, and personalise that service for users.

autoinvite_callback expires at end of browser session

lc_window_state expires at end of browser session

__lc.visitor_id.[XXXXXXX] expires 2 years 9 months after being set

Please note that third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies, over which we have no control. These cookies are likely to be analytical/performance cookies or targeting cookies.

You block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site.