We know how important email is to our customers and we always like to the offer the best service we can. The IMAP service is a great way to manage your mail from multiple devices and locations, which is something that POP doesn't offer.

If you have not yet set up a mailbox and are looking for a guide on how to do so, please visit the following link:

Setting Up an LCN email account

This change is optional, so if you do not want to amend your current POP mail account, you don't need to. If you wish to take advantage of this service, we have step by step guides below which should help with the move.

    Outlook 2010/2013

  1. First we need to create your new IMAP mailbox, so please follow through the instructions on how to do this via our support guides, then head back here:
  2. You now need to copy any mails from your POP account to the IMAP Mailbox. This is done by simply dragging the mails and folders to your new IMAP inbox.

    Note: If you keep a copy of your mail on the server, you do not need to do this as the mail will automatically be delivered.
  3. Removing the account is very simple. First select the File tab on the far left, click the Account settings button and then click the account settings pop up beneath it.
  4. Make sure that you set your new IMAP mailbox as default and then highlight the old POP account and select remove.
  5. That's it! 4 simple steps to a much more versatile mailbox.

    Mac Mail

  1. First we need to create your new IMAP mailbox, so please follow through the instructions on how to do this via our ,strong>support guide, then head back here:

  2. You now need to copy any mails from your POP account to the IMAP mailbox. This is done by simply dragging the mails to your new IMAP mailbox. You will need to re-create any folders if you have these set up.

    Note: If you keep a copy of your mail on the server, you do not need to do this as the mail will automatically be delivered.
  3. You now need to remove the old POP account. Click Mail at the top of the client and select Preferences.
  4. The next screen will show all the accounts currently associated with Mac Mail. Locate your POP account and select the minus option at the bottom of the accounts section.
  5. A pop up message will appear giving information on what happens when the mailbox is deleted. Please be sure that you have copied mails that you need to keep, to your IMAP inbox and then click the Remove button.
  6. You should now see that your POP mailbox has been removed and you can now close any open windows in your way. You're now all set to use the IMAP service.

    Outlook 2011 for Mac

  1. First we need to create your new IMAP mailbox, so please follow through the instructions on how to do this via our support guide, then head back here:
  2. You now need to copy any mails from your POP account to the IMAP mailbox. This is done by simply dragging the mails to your new IMAP mailbox. You will need to re-create any folders if you have these set up.

    Note: If you keep a copy of your mail on the server, you do not need to do this as the mail will automatically be delivered.
  3. You can now remove the POP account. Select Tools and then Accounts from the drop down menu.
  4. You will now see both the POP & IMAP accounts set up on this screen. You would now need to select the POP account and then click the minus option at the bottom of the accounts section.
  5. A pop up message will appear giving you details on what happens when you delete a mailbox. Please be sure that you have copied mails that you need to keep to your IMAP inbox and then click the Delete button.
  6. Your POP mailbox should then be removed and you can simply close the windows down and use your IMAP mailbox.

    Windows Live Mail

  1. First we need to create your new IMAP mailbox so please follow through the instructions on how to do this via our support guide, then head back here:
  2. You now need to copy any mails from your POP account to the IMAP mailbox. This is done by simply dragging the mails to your new IMAP mailbox. Windows Live Mail won’t allow you to copy folders across, so you will need to re-create these.

    Note: If you keep a copy of the mail on the server, you do not need to do this as the mail will automatically be delivered.
  3. Now we need to remove the old POP account. Right click on the POP account name on the left hand side and select remove account.
  4. A pop up box will show a warning on exactly what happens when removing your account. If you are happy that you have a copy of all the mails you require, select Yes to continue.
  5. You have now removed your POP mailbox and you're ready to use our IMAP service.

    Mozilla Thunderbird

  1. First we need to create your new IMAP mailbox, so please follow through the instructions on how to do this via our support guide, then head back here:
  2. You now need to copy any mails from your POP account to the IMAP mailbox. This is done by simply dragging the mails and your folders to your new IMAP inbox.

    Note: If you keep a copy of the mail on the server, you do not need to do this as the mail will automatically be delivered.
  3. To remove the old POP account, highlight the account name and select the View settings for this account option.
  4. As the account names will more than likely be the same, please be sure that you are removing the correct one by checking the Server Type box.
  5. Highlight the account name again and click the Account Actions option and then select Remove Account. Click Yes to confirm.
  6. With the incoming mail server removed, you now need to remove the old SMTP server, select the Outgoing Server (SMTP) option and highlight the old POP account.
  7. You can now remove the server from Thunderbird. If you have any trouble removing it, please ensure that the mail.lcn.com SMTP server is set as default and try again.
  8. You have now successfully removed your POP account and set up your IMAP mailbox.

    Apple iPhone

  1. First we need to create your new IMAP mailbox, so please follow through the instructions on how to do this via our support guide, then head back here:
  2. You now need to copy any mails from your POP account to the IMAP mailbox. This is done by selecting edit on the mailbox on the iPhone and then highlighting and copying any mails you wish to keep.

    Note: If you keep a copy of the mail on the server, you do not need to do this as the mail will automatically be delivered.
  3. If you select move, you can then choose which account and in turn, which folder you would like to move the mail to.
  4. Once you have moved the mails you need to, we can delete the old POP account on your iPhone. Close any open applications and select Settings followed by Mail Contacts, Calendars and choose the old account.
  5. You then need to scroll down to the bottom of the page and select Delete Account.
  6. You will be asked to confirm deletion. If you are happy that you have all the mails moved which you need, tap Delete Account again and this will remove the account from your device.

Need a hand? Search over a hundred step-by-step support guides