Customer Service - Our commitment to you!
We put our customers at the heart of everything we do. After all, without you we wouldn't exist!
To make sure we give our customers the best possible service, we've outlined our commitment to each and every one of you.
Always improving with Net Promoter
We’re always looking for ways to further improve our service, but we can only do that with your valuable feedback.
Our Net Promoter Score is a customer loyalty metric (ranging from -100 to +100) that can help us to understand our customer satisfaction levels by asking just one simple question…
“On a scale of ten, how likely are you to recommend our company to a friend or colleague?”
Your score allows us to identify whether you are happy with our service, satisfied, or unhappy.
Customers can rate us within their LCN.com control panel, and we use this information to help measure our performance in each and every interaction so we can continue to improve, and provide our customers with the best possible experience every day.
You can learn more about the Net Promoter Score here.