Helping each other through the COVID-19 crisis

We're here to provide a little extra help

With all the uncertainty in the world right now, we want you to know we’re still here to help and to provide the very best support we can.

Some of our staff are working from home, while some remain working safely in the office with all government guidelines adhered to. Please keep an eye on our opening hours for any updates.

Each business faces a unique set of challenges and as we all continue to adapt to the current situation, we hope we can give you an extra helping hand if you need it.

Help with billing

Many small businesses are dealing with sudden and unexpected financial challenges right now so if you’re struggling, we’ll support you however we can. Please contact us if you have any concerns about your billing.

Contact us

Domain renewals

.com

.com

Are your domain names overdue? If you have an overdue .com, .net, .biz, .org or .info and they are entering the redemption phase, please contact us. We may be able to waive the redemption fee and make it easier for you to restore your domain.

Stay open & connected to your customers

Web Design Express

Web Design Express

Open your business online in just 3 days*. With Web Design Express we can build you a professional, one-page website and help you develop a strong digital presence – fast!

WordPress Web Hosting

WordPress Web Hosting

Prefer to do it yourself? Launch your WordPress site with WordPress hosting in no time. Enjoy free premium themes, pre-packaged plugins and unlimited bandwidth.

Frequently asked questions about our response to COVID-19

  • Are the support teams available to help?

    Some of our staff are working from home again, while some remain working safely in the office with all government guidelines adhered to. Rest assured, wherever they are, they are ready and waiting to assist you. Our latest opening hours are here.

  • How do I contact support?

    The same way as always - you can call us, speak to us instantly over LiveChat or raise a ticket. As our staff adjust to working remotely with new phone software, please bear with us if you experience any delays when contacting us.

  • Have you and your supply chain made any provisions to deal with COVID-19?

    As a cloud-based company we’re used to accessing the necessary systems to enable us to provide our normal services to customers. We continue to work with our cloud computing and systems partners to ensure our platform remains stable and available at all times and we’re in regular contact with our hardware and connectivity partners as they continue to provide uninterrupted services.

  • How does your business continuity plan deal with COVID-19?

    Safety of our staff comes first for our business continuity plan so moving employees out of our offices and setting them up to work from home will always be a top priority. Currently, some staff are working from home, while some remain working safely in the office with all government guidelines adhered to. Our staff are equipped with all the tools they need to continue delivering advice and support, wherever they are working.

  • Are your data centres impacted?

    Our data centres are fully operational, with all government guidelines in place to keep staff safe.

  • My business is struggling, can you help?

    We hope so, we’ll do our absolute best to help however we can. Our support includes discussions about your billing or any issues you may have with upcoming renewals. It’s our view that all businesses need to support each other to get through this crisis and we want to help you maintain a strong digital presence and stay connected to your customers. So, if you need a little extra help, please get in touch and don’t suffer in silence.

  • Can you help me get my business online quickly?

    Absolutely. We’ve introduced a new super-speedy Web Design Express service that will get your business online in just 3 days*. We’ll build you a small, stunning website and if you need to make changes in future or would like to upgrade your package, simply get in touch and we’ll get the ball rolling for you. Call us on 01438 532 000 for more information or take a look at our Web Design Express package now.

* With the Web Design Express package, websites will be designed and built within 3 working days on receipt of all images and content from the Customer.