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This guide will show you how to set up Web Forwarding on an LCN domain name with or without hosting attached to it. Let’s get started… Setting up Web Forwarding on a Domain without Web hosting Setting up Web Forwarding on a Domain with Web hosting Setting up Web Forwarding on a Domain without Web hosting Sign into your LCN account. Click the Domains icon. Click Manage next to the domain you’d like to setup forwarding on. In the left-hand menu under Current Domain Select Web Forwarding. Enter the URL you’d like to forward to in the Destination field, also selecting either http or https. Select the type of forwarding you’d like to use, the difference between each is explained lower down on the page. Click Add Web Forwarding. Your browser does not support the video tag. That’s it! You’ve enabled Web Forwarding on a domain without Web hosting! Setting up Web Forwarding on a Domain with Web hosting Sign into your FTP account for the domain name you would like to forward. Note: If you’re unsure of how to do this, please refer to our how to upload files to your website with ftp guide Go to the /www.domain.com/web directory and find your .htaccess file. Note: If you do not currently have a .htaccess file, please refer to our What is a .htaccess file guide to learn how to create one. Right-click the .htaccess file and open it with a word editor such as Notepad or Wordpad. Enter in the following text and Save the changes Note: replacing example.com with the appropriate domains Redirect 301 / http://www.example.com/ Your browser does not support the video tag. That’s it! You’ve enabled Web Forwarding on a domain with Web hosting! Related guides How to forward your emails to another address How to create an A record What is a .htaccess file?
Hosting is one of the first steps in getting your website online. Whether it's a small 1 page website, or an online shop full of pages, it all needs to be hosted somewhere. We offer various packages, each designed to suit the needs of our customers and if you haven't checked these out just yet, drop by our Web hosting page. To start using your hosting you'll need to Add a Site to it. Simply follow the instructions below to get started. Using a Domain From Your Account Go to My Account. Click on the Hostings icon. At the bottom of your Hosting Package, click Add a Site. A window will pop up. Click From your account. If you don't have any domains in your account you won't see this option. Select the domain name you'd like to use from the dropdown menu, and click Create Site. Your new site will now set up. Using a Domain at Another Provider Go to My Account. Click on the Hostings icon. At the bottom of your Hosting Package, click Add a Site. A window will pop up. Click At another provider. Type the domain name you'd like to use into the textbox in the "Point your domain to LCN" form & click Create Site. Your new site will now set up on LCN.com. To make your domain point to LCN, you'll need to set your Nameservers to the LCN defaults, which are as follows: ns0.lcn.com ns1.lcn.com You can also transfer your domain name to LCN if you would like. It's really simple and instructions on how to do so can be found at the following guide: How to transfer your domain name to us If you need help with transferring a domain name to your LCN.com account, feel free to call us on 01438 342 490 and we can talk you through it.
Making and storing backups is an essential process for website owners. Whether it's a small personal site or a worldwide corporate site, backups are often overlooked, but they’re super important. This guide shows LCN Web hosting and WordPress hosting customers how to create a website and database backup. Before you start, you’ll need to know your FTP login details. You’ll have received these in an email from us when you setup your site. Alternatively, you can get these from the Manage Site page of your LCN account. Let’s get started… Backing up your web content An FTP client is needed to create a backup. We would recommend using WinSCP as your FTP client, but feel free to use any FTP software you’re comfortable with. Download, install and then run the WinSCP FTP program. Please note: When installing any piece of software, read the installation instructions carefully. Some software comes bundled with freeware you don’t need. In the Login box, enter upload.lcn.com in the Host name field. Change the Port number to 21. Please note: This will change the File protocol to FTP In the User name field enter your FTP username. In the Password field enter your FTP password. Click Login. There are two panels in the centre of WinSCP, the left-hand panel represents the files on your computer, the right-hand panel represents the files on your web hosting. To backup your files, select all of the content in the right-hand panel and drag it over to the left-hand panel. Please note: for ease of use, it is recommended to create a new folder on the your local machine for your website to be stored in. This folder can then be copied to CD, USB, DVD or an external hard drive for safe keeping. Your browser does not support the video tag. Backing up your database If a Web App such as Joomla or WordPress has been installed, then your website is linked to a database. Databases need to be backed up separately as they are not stored in the same location as the website files. First, the database username, password and hostname are needed. If you are unsure of these, connect via FTP using the details above and locate your websites configuration file. In WordPress, these can be found in the wp-config.php file In Joomla, these can be found in the configuration.php file In OpenCart, these can be found in the config.php file Make a note of these details, they will be needed later. Navigate to www.domain.com/phpmyadmin. Replacing “domain.com” with your domain name. Login using the database Username, Password and hostname gained earlier. Select Databases and choose your database e.g. domain_com_db Click Export and click Go. You’ll be ask to download the file and save it to a location on your machine. Your browser does not support the video tag. Please note: How often backups are taken is up to you. However, we would recommend to gain regular backups of your website, especially before and after any major updates. Related guides How to backup your MYSQL database Designing a website How to upload files to your website with FTP
Google Analytics is a powerful, widely-used web analytics application that records important statistics about your website such as traffic levels, bounce rates, average time on-site, page views and more. Your LCN.com web hosting plan includes a tool to allow you to easily integrate Google Analytics with your site, without having to manually insert the tracking code on every page where it’s needed. How to add Google Analytics tracking code to your site To get started you’ll need to create a Google Analytics account for your domain and retrieve a Tracking ID from the Google Analytics system. To begin with, you will need to login to Google Analytics at the following page: www.google.com/analytics You will need a Google account and will be prompted to register if you do not have one already. After logging in, just select “sign-up” to start using Google Analytics. On the next page, you’ll be prompted to set up your account and your property. Your property is the website you wish to record Analytics data for. Fill in the required fields of data such as your website name, website URL, industry category and reporting time zone. Next visit Admin > Property > and look for “tracking code”, on this page in bold you’ll see your tracking ID. Your tracking ID will start “UA” followed by a series of numbers; it’ll look something like this “UA-12345678-1”. Once you have the tracking ID for your domain you can easily configure Google Analytics for your site, by going to the hosting section of your LCN account and selecting “manage site”. You can then enter the tracking ID under the Google Analytics section of the page and select “add”. Once you hit “add” the Google Analytics tracking code will be automatically inserted into all pages of your site. How to exclude pages on your site from Analytics tracking You can exclude folders/pages within your site from being tracked by Google Analytics – this can be done by selecting “Advanced Options” – then entering the path to any folders or files within your site that you want to exclude. If your site uses a content management system such as Wordpress or Joomla – this can be useful to stop Google Analytics from tracking access to the dashboard/admin pages for the site. How to access Google Analytics data for your site After following the steps outlined above to create your Google Analytics account and link it with the web hosting for your domain, you can go directly to your Google Analytics account to view data for your site. There will be a delay of up to 24 hours before Analytics Data for your site will be available. To learn more check out our beginner's guide to Google Analytics. Related guides Beginner's Guide to Search Console (Webmaster Tools) How to add Google Analytics to your WordPress website Beginner's guide to SEO
Subdomains let you display different websites to visitors who use particular hostnames under your domain in their browser address bar. For example, if your domain name was example.com you could create a subdomain for "blog" and show different websites to users who visit blog.example.com and www.example.com. Here's how to create a subdomain for your hosted domain name: Log in to your LCN.com account. Click the Hosting icon, then click Manage Site next to the domain you want to add a subdomain to. Click Subdomains in the Current Hosting menu on the left. In the Subdomain field enter the prefix for your new subdomains e.g. blog. Click Add Subdomain. When your subdomain has been created you can click on the Details link to find out your FTP settings. After you have connected with FTP you will see a folder with the same name as your subdomain e.g. blog.example.com. All that is left to do is upload your website to the web folder inside your subdomain folder. Here is quick demonstration Related guides How to set up Web Forwarding How to add a site to your hosting package How to change your Nameservers
This guide will explain how to create domain accounts within the WHM control panel and how to access them using cPanel. To add a domain account to cPanel, you will first need to log in to the WHM control panel. Select ‘Create a New Account’, under the menu for ‘Account functions’. You will then need to enter the following details to add a domain account to the server: Domain:Username:Password:Email: Select a package for the domain if you have created a package with customised hosting specifications or tick ‘select options manually’ to customise the hosting specifications. Leaving these options blank will apply unlimited resources by default. Select the required options for DNS settings and mail-routing options, then select ‘create’ to add the domain account to the server. Accessing cPanel for the domain account You can log in to cPanel for any domain accounts that you have created by going to: http://yourdomain.com:2083 or http://yourdomain/cpanel/ Or by adding - :2083 to the end of your server host-name if the domain has not yet been re-pointed to the server. You can also select the cPanel icon on the page to ‘list accounts’ under the ‘Account Information’ menu in WHM. Related guides How to add a domain on Cloud hosting using Vesta Control Panel How to add a site to your LCN Web hosting package How to set up name servers on Cloud hosting using cPanel How to manage DNS settings in cPanel
Website statistics are a great way to monitor the traffic that reaches your website. We provide statistics for all websites hosted on our Quantum platform and these are all accessible through any web browser. This guide will show you how to access your website statistics through the LCN control panel if you’re using LCN Web hosting or WordPress hosting packages. Let’s get started… Log in to your LCN account. Click the Hosting icon and select Manage site next to the package you wish to view statistics for. Click View your statistics in the Current Site menu on the left. This will open a new window, which will prompt you for your login details. These details are the same as your main LCN account login details. You can also go to http://www.domain.com/webstats (replacing domain.com with your domain name) to directly access your stats. Your browser does not support the video tag. That’s it! You’ve accessed your website statistics! Please Note: The LCN Web Statistics uses a software called ‘AWStats’ to track the traffic reaching your site. Whilst this system provides great information for you to use, many marketing professionals would suggest using Google Analytics instead. This is mainly because, unlike AWStats, Google Analytics will not include any search bots in your website traffic data, making your information more accurate. If you’d prefer to use Google Analytics to track your website traffic we’ve got you covered! You can easily setup Google Analytics from your LCN account by following our support guides below: Related guides Beginner's guide to Google Analytics Adding Google Analytics to your site Adding Google Analytics to your WordPress site Beginner's Guide to Search Console (Webmaster Tools)
This guide will explain how to add a domain name within the Vesta Control Panel. To add a domain name within the Vesta control panel – select from the following menu options in the control panel: Web – adding a domain via the web menu will create a web-space for the domain on the server with the option to also enable DNS/Mail support. DNS – adding a domain via the DNS menu will create a DNS zone for the domain on the server. Mail – adding a domain via the mail menu will allow email accounts to be created at the domain without also adding web space for the domain. Select the plus icon on the relevant page to add a domain name: Then enter the domain name, complete any required fields and select ‘add’ to add a Web/DNS/Mail domain to the server: Related guides How to add a domain on Cloud hosting using cPanel How to add a site to your LCN Web hosting package How to set up name servers on Cloud hosting using Vesta control panel How to manage DNS settings in Vesta control panel
This guide will explain how to configure specifications/resources allocated for domains added to Vesta control panel. You can create additional user accounts with access the Vesta control panel - this will allow users to add and manage domains within the control panel. The steps below will indicate how to add additional user accounts and limit the resources allocated to user accounts by configuring and applying a package to the account. Creating a user account is not required as you can add domains to the server using the default ‘admin’ user and using the default packages if you prefer: Creating control panel users in Vesta First, log in to the control panel Select the 'User' tab from the Vesta menu. Select the plus icon to add a new user to the control panel Complete the following fields to add a user account to Vesta: Username: Enter a username for the control panel account Password: Enter a password, or select 'generate'. Email: Enter an email address for the user account. Package: Select the package (resources) to allocate to this user account. Language: Select the panel language for the user account First Name: Enter first-name for the user account. Last Name: Enter last-name for the user account Send login credentials to email address: Enter to send the user account details to an email address. Configuring Packages in Vesta First, log in to the control panel Select the link for ‘Packages’ from the menu bar in the control panel Select the plus icon to create a new package, or select edit alongside an existing package to change the hosting specifications, You can then enter a package name and customise the specifications for any users added to the control panel and assigned to this package. Related guides How to manage files and FTP accounts on Cloud hosting using Vesta control panel How to add email addresses on Cloud hosting using Vesta control panel How to manage databases on Cloud hosting using Vesta control panel How to add a domain on Cloud hosting using Vesta Control Panel How to configure a hosting package on Cloud hosting using WHM/cPanel
This guide will explain how to configure the specifications/resources allocated to domains added to cPanel by creating packages in the WHM control panel. Let’s get started… First, log in to your WHM control panel. Select ‘add a package’ from the packages menu in WHM: Enter a name for the package and then customise the resources that will be allocated to all domains assigned to this package. This will allow you to set quotas for disk usage, bandwidth, FTP account and email accounts for example: Select ‘add’ to save the package after customising any of the settings required. You can then apply this package to any domains that you add to the server when adding an account to WHM/cPanel. Related guides How to add a domain on Cloud hosting using cPanel How to manage files and FTP accounts on Cloud hosting using cPanel How to create an email address at LCN.com How to configure email accounts on Cloud hosting using cPanel How to configure a hosting package on Cloud hosting using Vesta control panel
At LCN we understand the importance of providing our customers with stable and scalable hosting solutions. For this reason we actively encourage all our legacy hosting customers to benefit from our free upgrade service. Over the years, LCN.com have offered a wide variety of hosting solutions - many still in operation today (though no longer available for purchase on our website). These older style hosting plans, though the height of technology at their respective times, are far less resilient than the current generation of web hostings available today. These are our Quantum Hostings. Should you have any of the following listed hosting plans in your LCN.com account, you can upgrade your hosting to the equivalent Quantum Hosting at no charge (the equivalent hosting plan you would move onto takes into consideration cost and specification of what you currently require for your hosting). NT1, NT2, NT3, UN1, UN2, UN3, Any Telivo Hostings Do I need to be aware of anything, before upgrading? Due to the age difference in some of the hosting plans still in operation, you will need to consider 'compatibility' of what you are currently running or using on your web hosting. Though this may seem like a reason to put off an upgrade, you should be aware that many older hosting solutions do not benefit from the current patching and resilience testing that the newer generation of web hostings benefit from. We recommend contacting our friendly support desk on +44 (0)1438 342 490 to check for any compatibility issues. You can alternatively send us any email through our contact form here. The upgrade process Before we actually upgrade your legacy hosting to a Quantum hosting, you need to have checked you have done the following: Made a back-up of your current web hosting content (saved locally to your computer). Downloaded or otherwise saved any and all e-mail from your hosting plan (again stored/saved locally to your computer). Downloaded or saved any databases you might be using that is part of your web hosting. The upgrade process will involve re-uploading your website content after the hosting plan has been reconfigured. This can generally be accomplished through FTP. Once your new hosting plan has finished setting up, you will also need to recreate any email addresses you were originally using. You can use exactly the same email addresses you had in your older hosting, your hosting plan simply needs to be informed what these will be (these can now all be created and managed directly through your LCN.com dashboard). Upgrading your legacy hosting plan If you are ready to upgrade your hosting plan (checked for compatibility and have made backups of your content), you can begin your free upgrade of your Legacy hosting by submitting your interest to upgrade to our Support Team on +44 (0)1438 342 490 or by sending us an email here. Our support staff will also be happy to simply discuss the upgrade procedure, or check for any compatibility/functionality issues should you be uncertain. Related guides How to add a site to your hosting package How to backup your website How to create a subdomain
This guide will explain how to upgrade installed software versions for PHP/Mysql using cPanel, including how to update the cPanel version. We would recommend taking backups of any important data before applying any updates/upgrades. Updating PHP Version You can update the PHP version installed for Apache on your server using cPanel by following the steps outlined below: Log in to your WHM control panel Locate the menu header ‘Software’ on the left hand menu and expand the section. Select ‘EasyApache 3’ (it will then check the system to ensure it is ready for any changes) Select the gear symbol located under the Actions heading for the 'Default' profile. The next page will show you your current Apache Version – Select Next Step Select the version of PHP you wish to update to, then select: Next Step If you are updating the PHP version for a specific service such as ‘IonCube Loader’ or ‘Suhosin 0.9.36 for PHP’ then you can enable these in the ‘Short Options List’. If not the default settings will be already ticked and you can select the ‘Save and Build’ option at the bottom of the page. At this point you will be made aware of the following: Termination of the build process will result in data loss! The build process is designed to run in the background until complete. Prematurely killing this process will leave your Apache configuration in an unusable state requiring restoration from backups The build will then auto start after 5 seconds and begin the upgrade and can take up to 30 minutes to complete depending on your chosen configuration. – You may be prompted to save the config towards the end of the upgrade. Updating MSQL Version It is recommended to backup any active databases before updating Mysql versions Log in to your WHM control panel. Locate the menu header ‘Software’ on the left hand menu and expand the section. Select the ‘MYSQL/MariaDB Upgrade’ option The options for regrading are then presented and you can select the one you want and hit ‘Next’. The system will then do a check to ensure the server is ready to complete the changeover and if it is it will ask you to agree to any potential consequences: Select your upgrade type: Unattended Upgrade: This option automatically rebuilds Apache and PHP with the last saved defaults. It will also automatically update Ruby Gems, and rebuild Apache and PHP. Partially-Interactive Upgrade: This option automatically updates Ruby Gems, but it will not rebuild Apache and PHP until you choose to do so. Interactive Upgrade: This option steps you through the upgrade process. This process includes the update of Ruby Gems, the update of MySQL/MariaDB, and the rebuild of Apache and PHP. Click to continue - The upgrade will then start and may take up to 30 minutes to complete. Upgrading your control panel version Updates are automatic but they can be released in stages or may require forcing through. If your cPanel update is being affected by the staging process you will see a yellow alert at the top of your control panel: The last attempt to update cPanel & WHM was blocked. Details:Upgrade to the next LTS is blocked until *Date* in order to distribute upgrades over a five day period. If you wish to upgrade now, you can do so now with the force option. Log in to your WHM control panel. Locate the menu header ‘cPanel’ on the left hand menu and expand the section. Select Upgrade to Latest Version. Select the option ‘Click to Upgrade’ The upgrade will then start and can take up to 30 minutes to complete. Related guides How to add email addresses on Cloud hosting using cPanel How to add a domain on Cloud hosting using cPanel How to manage files and FTP accounts on Cloud hosting using cPanel
Choosing a strong password is becoming increasingly difficult, but is super-important! The simple tips below are intended to assist all LCN customers choose a strong but memorable password and help keep their services secure. Let’s get started… Why it’s important Believe it or not, a large percentage of the passwords people use aren’t very strong. This leaves their email addresses, websites and personal information open to be being compromised. Once compromised, the culprit has free-reign to use their website and email address to send spam, attack other networks and generally cause chaos. This chaos can lead to our network reputation being tarnished and blacklisted (which stops other customers of ours from being able to send email). This will ultimately leave you unable to use your services with us, because your account will be suspended. No doubt you’ll agree that none of the above sounds like fun! Fear-not, avoiding this is simple, just follow the steps outline below. Things to include To ensure that your password is as secure as possible it’s good practice to: Make your password at least eight characters in length Use at least three or more of the following: Lowercase letters - (wxyz) Uppercase letters - (WXYZ) Numbers - (123) Special characters - (!$%) Things to avoid Once you’ve included all of the above, here are a few handy tips on things to avoid: Using words found in a dictionary Personal information - such as names and dates of birth Keyboard patterns - like qwerty or 12345 All one type of character – such as all numbers, all lower-case or all upper-case characters The same password you use for another application Creating a memorable password Passwords that are easy to remember are often less secure than random ones. Below are some tips to help you find the right balance between a convenient and secure password. Create a unique acronym for a sentence or phrase you like – such as ‘Apoc8!’ for ‘A piece of cake!’ Include phonetic replacements – such as ‘H8 2 Leaf’ for ‘Hate to Leave’ Keeping it a secret Creating a strong password is only half the job, keeping your new password a secret is also an important part of keeping your services secure. Here’s how you do it: Never tell anyone your password – This includes significant others, roommates and co-workers Never write your password down Don’t store your password in a plain text file on your computer Never send your password via messaging services (e.g. WhatsApp or Facebook Messenger) Test the strength of your password periodically (tools included below) Update your password every six months Third-party tools There are many third-party applications available on the web to test, generate and store your passwords. Below we have provided some of the tools we use every day: Password generators https://strongpasswordgenerator.com/ http://passwordsgenerator.net/ Password Strength tester https://howsecureismypassword.net/ http://www.passwordmeter.com/ Password storing tools https://1password.com - for Mac https://www.lastpass.com - for Windows https://keepersecurity.com – for iPhone Please note: Make sure you research any third-party security tool before using them. LCN are not affiliated with any of the security providers listed above. That’s it! You now have all the information you need to choose a secure password. Related guides How to change your FTP password How to change your WordPress database password How to create an email address
Encountering PHP errors is fairly common when using content management systems (CMS) such as WordPress and Joomla, due to third party plugins and themes being installed and frequently updated. Whilst these plugins are usually tested locally, they can conflict with others once live. PHP errors can cause the following issues: Site wide warnings or errors Slowness on the front and backend of the CMS 500 & 503 errors Restricted access to your control panel To determine the cause of these symptoms, we’d advise turning on PHP error logging to help investigate the cause of the issue. This can be done by following the steps below. Please note: before you start, you’ll need to know your FTP login details and have an FTP client. If you have not accessed your FTP before, this guide will show you how. Let’s get started… Login to your FTP account. Navigate to the /logs directory. Create a new file called: php.log Save the php.log file. Navigate to the /web directory. Create a new file called: .user.ini Enter the following text into the .user.ini file and save. log_errors = On error_log = /fullpath/www.domain.com/logs/php.log display_errors = Off Your browser does not support the video tag. That’s it! You’ve now successfully turned on PHP error logging. Please Note: To view any PHP errors, navigate to the /logs directory and open the php.log file. These logs usually indicate the file path of the error; which should help to narrow down any specific plugins or themes causing PHP errors. It advised that you only turn on PHP error logging when it is needed and remove any unneeded logs once you are finished. Related guides How to change PHP version Troubleshooting common PHP issues How to create a PHP script
Whether you want a simple blog or an online shop, you can take advantage of well-known Apps like WordPress, OpenCart and Joomla to help you get started with your business idea or personal project. Follow this simple guide to get your site up and running in minutes. Let’s get started… Log in to your LCN account. Click Web Apps. Click Choose An App. Choose the Web App you would like to install and click Next. Choose the directory you would like to install the Web App to. Please note: If you would like to install the app on the main domain, choose the top option. Alternatively choose the name of the directory you would like to install the Web App to. E.g. /shop Click Install. Your browser does not support the video tag. Once the Web App has been installed, an email containing the login URL and credentials will be sent to the email address on the LCN account. That’s it! You’ve now successfully installed your Web App. Related guides How to add a site to your hosting package How to Move Your WordPress Website Introduction to WordPress