How to contact us

This guide is designed to show LCN customers how to contact us for sales & technical support and all other enquiries. 

Give us a call 

Our UK-based support team are available over the phone between the following hours: 

Monday-Friday: 09:00-17:30 

Weekends: Temporarily closed

You can reach us on: 0345 3633 637 

You can place an order with us over the phone or call for technical support, help with managing your account and any other enquiries. 

Raise a ticket

You can send us a ticket from your LCN account.  

When a ticket is updated you will be notified by email. To check the status or reply to your ticket head back to the support section of your LCN account.

Support tickets will be responded to on a first-come, first-served basis; If your enquiry is urgent we’d recommend to give us a call or get in touch via live chat to escalate your enquiry. 

LiveChat

Live chat support is available during the following hours: 

Monday-Friday: 08:00-17:30

Weekends: Temporarily Closed

Look for the ‘Chat to us’ pop-up in the lower right corner of any page on the LCN.com website. 

If the chat pop-up isn’t available our agents may be busy or live chat support may be temporarily unavailable. 

Postal Address 

All support enquiries and billing/payment enquiries should be raised via the contact methods outlined above. If you do need to write to us for any reason, the following address can be used: 

LCN.COM Ltd 
Unit 17, Gateway 1000 
Whittle Way 
Stevenage 
Hertfordshire 
SG1 2FP 
UK 

Feedback 

If you want to provide feedback on the service you have received from LCN or to say thanks for any help provided by the support team we invite you to share a review via Trustpilot 

We read and respond to every review and welcome your (hopefully positive!) feedback. 

Complaints 

If you have a complaint that you need to escalate to our management team, we request that you send a written summary of the complaint by email from our contact page. 

This will help to make sure that we have the specific details on the nature of any complaints so that we can provide a suitable response. 

You can view full details on our complaints policy here. 

Reporting Abuse 

If you want to report an abuse of our services, you can view details on our abuse policy here. 

This will explain how you can contact us to report abuse and the information we’ll need to investigate. 

Recruitment 

Our jobs page will provide details on any available positions with LCN and how to get in touch with us for any applicants. You can find this here.