How to backup and restore your website using the LCN backup utility

Please note: The backup utility can't be used for any website exceeding 10GB or any database exceeding 1GB.


Customers using our Start-Up, Business and Multisite web hosting packages can backup and restore their websites free of charge, using the LCN backup utility. Taking regular backups is super-important for any website owner and this tool (once enabled) will ensure you have access to a weekly backup of your website and databases.

Let’s get started…

Backing up your website

  1. Log in to your LCN account.
  2. Click Hosting.
  3. Click Manage Site, next to the domain you’d like to backup.
  4. Under the Backups section, click ENABLE.

  5. Please note: When enabling the backup feature a backup will be taken straight away. Whilst this backup is being taken, your website, web apps and database functions will be temporarily unavailable.




That’s it! You’ve successfully backed up your website.

Restoring your website

  1. Log in to your LCN account.
  2. Click Hosting.
  3. Click Manage Site, next to the domain you’d like to restore.
  4. Under the Backups section, use the dates / times displayed to pick the correct backup to restore. Once you’re happy with your decision, click RESTORE.
  5. Read the warning displayed on the screen and then accept the restoration by ticking the box and clicking RESTORE.

  6. Please note: When restoring your website, any content added to your hosting after the chosen backup slot date will be overwritten. We’d also recommended closing any active FTP connections before restoring your website. During restoration, your website will be unavailable and will be replaced with a temporary holding page.




That’s it! You’ve successfully restored your website.

Downloading your backups

If you would like to download and save your backups from your account you can. You will then be able to save the backups to your own device a USB or external hard drive or your favourite cloud storage system.

You can do this with the following steps…

  1. Log in to your LCN account.
  2. Click Hosting.
  3. Click Manage Site, next to the domain you’d like to download the backup.
  4. Click Download under the Backups section.
  5. You will be asked to log in using your default FTP account username and password.

  6. Please Note: If you do not know your FTP password or details you can update your FTP password from your LCN account with this guide here.





  7. You will be presented with all your current backups. Choose the relevant back up to download it.


That’s it! You have now downloaded your backup.

Check out some of our related guides

Need a hand? Search over a hundred step-by-step support guides