Here at LCN, sustainability is more than a corporate responsibility initiative – it is becoming an integral part of how we operate, innovate and support our customers. Our newly published 2024/25 Impact Report showcases the progress we have made across Environmental, Social and Governance (ESG) priorities, while also setting the direction for the years ahead.
As part of the wider team.blue Group, which supports more than 3.3 million customers across Europe, we recognise that our scale brings both opportunity and responsibility. Guided by the Group’s blue.shift strategy, our focus is clear: make online business success sustainable, inclusive and trusted.
Building sustainable tech
Environmental responsibility remains a key priority. Since 2021, our primary UK data centre has been powered by 100% renewable electricity, helping to reduce the carbon impact of the digital services we provide. During the past year, we also improved the way we measure and track our emissions, giving us greater visibility into energy usage across offices and data centres and enabling more informed decision-making.
We continue to make practical changes that contribute to a lower-carbon future. Today, 100% of our company vehicles are hybrid or electric, while our office locations provide EV charging facilities for employees and visitors. Across the wider team.blue Group, all end-of-life servers are now recycled or reused, and more than 70% of team.blue brands have been verified by the Green Web Foundation as being powered solely by renewable energy.
These initiatives support our long-term ambition to create technology infrastructure that is both resilient and environmentally responsible.
Driving digital inclusion
Our commitment to people is reflected in the culture we continue to build across team.blue UK&IE. During 2024/25, 50% of all new hires were female, helping us stay ahead of our diversity targets, while female representation within leadership reached 34%. Employee engagement surveys also achieved participation rates above 90%, demonstrating strong involvement from our teams.
We have continued to invest in employee wellbeing through initiatives such as Mental Health First Aiders, wellbeing-focused Lunch & Learn sessions and Equality, Diversity & Inclusion training. In addition, the introduction of the ONE.CORE framework has helped create greater transparency and consistency around roles, responsibilities and career development opportunities.
Beyond our own organisation, we remain committed to supporting our communities. Through team.blue Group’s annual step challenge, colleagues helped raise €18,000 for MOVE Europe, a charity supporting young people with disabilities.
Strengthening digital trust
Trust is fundamental to everything we do. As a provider of digital infrastructure and online business solutions, maintaining high standards of security, governance and compliance is essential.
Over the past year, we formalised our customer service quality assurance processes, helping us deliver more consistent support and achieve a Net Promoter Score of 45.8. We also launched a project to centralise information security management across several brands, creating a unified, UKAS-accredited framework that will strengthen governance and provide customers with even greater confidence in our services.
Alongside this, cybersecurity, AI and data privacy training continues to play a crucial role in protecting both our business and our customers. The programme achieved 100% participation across team.blue UK&IE and exceeded its completion targets.
Looking ahead
One of the most significant milestones on the horizon is our journey towards B Corp certification, with submission of our B Impact Assessment planned by the end of 2026. More than a certification, this process is helping shape how we embed sustainability, accountability and stakeholder value into everyday decision-making.
The progress highlighted in this report is only the beginning. As we continue our blue.shift journey, we remain committed to creating positive impact for our customers, our colleagues, our communities and the environment.
To explore our ESG commitments, performance data and future goals in greater detail, read the full team.blue UK&IE 2024/25 Impact Report.