How to contact us

This guide is designed to show LCN customers how to get in touch with us for sales & technical support and all other enquiries.

Give us a call

Our UK-based support team are available 7 days a week between the following hours:

Monday-Friday: 08:00-22:00
Saturday-Sunday: 09:00-17:30

If you’re calling from within the UK, you can reach us on: 01438 532 000
Customers in the USA can reach us on: +1 646 889 1942
For international callers: +44 1438 532 000

You can place an order with us over the phone or call for technical support, help with managing your account and any other enquiries.

Chat with us

Live chat support is available 7 days a week during the same hours as telephone support:

Monday-Friday: 08:00-22:00
Saturday-Sunday: 09:00-17:30

Look for the ‘Chat to us’ pop-up in the lower right corner of any page on the LCN.com website.

If the chat pop-up isn’t available our agents may be busy or live chat support may be temporarily unavailable.

Send us an email

You can send us an email by opening a support ticket from the following page: https://www.lcn.com/contact

You’ll receive an email after opening a ticket that you can reply to directly. Any updates to support tickets will be sent by email to the address provided when raising a ticket.

Log in to your account before opening a ticket for a faster resolution, as we shouldn’t need to contact you to verify account security before responding to tickets raised whilst logged in.

Support tickets will be responded to on a first come, first served basis; If your enquiry is urgent we’d recommend to give us a call or get in touch via live chat to escalate your enquiry.

Postal Address

All support enquiries and billing/payment enquiries should be raised via the contact methods outlined above. If you do need to write to us for any reason, the following address can be used:

LCN.COM Ltd
Units H, J, K, Gateway 1000
Whittle Way
Stevenage
Hertfordshire
SG1 2FP
UK

Feedback

If you want to provide feedback on the service you have received from LCN or to say thanks for any help provided by the support team we invite you to share a review via Trustpilot: https://uk.trustpilot.com/review/www.lcn.com

We read and respond to every review and welcome your (hopefully positive!) feedback.

Complaints

If you have a complaint that you need to escalate to our management team, we request that you send a written summary of the complaint by email from the following page: https://www.lcn.com/contact

This will help to make sure that we have the specific details on the nature of any complaints so that we can provide a suitable response.

You can view full details on our complaints policy here: https://www.lcn.com/complaints_policy

Reporting Abuse

If you want to report an abuse of our services, you can view details on our abuse policy here: https://www.lcn.com/abuse_policy

This will explain how you can contact us to report abuse and the information we’ll need to investigate.

Recruitment

The following page will provide details on any available positions with LCN and how to get in touch with us for any applicants: https://www.lcn.com/about/jobs

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