How to access FTP for domains in Plesk

This guide will explain how to access FTP and how to update or create FTP accounts for domains in Plesk using either the Power-user or Service-provider interfaces.

FTP Client Settings

The following settings can be used to connect via FTP to the web-space for any domains added to Plesk.

Hostname: Enter the IP address of your server or a domain/hostname that resolves to the server IP.
Username:> Enter the Plesk domain/subscription username for the domain, or FTP account username.
Password: Enter the password for the Plesk account/FTP account you are using to connect.
Port: 21
Folder: /httpdocs/

Please note: the folder path may be different if you have not created a new web-space for the domain, if you have added the domain to an existing web-space you will need to enter the correct folder path selected for the domain.

If the FTP connection fails, try changing the connection type in your FTP client from passive to active mode.

Adding FTP accounts and Updating FTP login details

When you add a domain name to Plesk you will set a username/password for the domain name that can be used to access FTP. We’ll explain below how to reset these details and create additional FTP accounts for domains in Plesk.

Power User interface

To update the default FTP user/password for domains in Plesk follow these steps:

  1. Open the websites and domains menu from the left column of the Plesk panel.
  2. Scroll down this page to locate the domain name you need to update and select the web hosting access link.
  3. The FTP username for the domain will be listed on the following page under system user.
  4. You can change the FTP username and enter a new password here.
  5. Click OK at the bottom of the page to apply any changes.

To create additional FTP accounts, follow these steps:

  1. Open the websites and domains menu from the left column of the Plesk panel.
  2. Scroll down this page to locate the domain name you need to update and select the FTP access link.
  3. Click the button to add an FTP account.
  4. Enter an account name (username).
  5. Select a Home Directory for the account – leave this field blank if you want to allow the account to access the root folder for the domain.
  6. Enter a password for the account or click to generate a password automatically.
  7. Click OK at the bottom of the page to create the account.

Service Provider interface

To update the default FTP user/password for domains in Plesk follow these steps:

  1. Open the domains menu from the left column of the Plesk panel.
  2. Click the domain name that you want to access from the list on the following page.
  3. Click the link for web hosting access.
  4. The FTP username for the domain will be listed on the following page under system user.
  5. You can change the FTP username and enter a new password here.
  6. Click OK at the bottom of the page to apply any changes.

To create additional FTP accounts, follow these steps:

  1. Open the domains menu from the left column of the Plesk panel.
  2. Click the domain name that you want to access from the list on the following page.
  3. Click the link for FTP Access.
  4. Click the button to add an FTP account.
  5. Enter an account name (username).
  6. Select a Home Directory for the account – leave this field blank if you want to allow the account to access the root folder for the domain.
  7. Enter a password for the account, or click to generate a password automatically.
  8. Click OK at the bottom of the page to create the account.

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