Mailguard is the free spam protection system provided with all LCN email accounts. The filter will analyse the traits of emails as they come into our system and move anything that appears to be spam to your junk folder.

This guide will show LCN Web hosting, Email hosting and WordPress hosting customers how to manage Mailguard.

Let’s get started…

Enabling / Disabling Mailguard

Mailguard is enabled by default for all email accounts hosted with LCN. To disable it, follow the steps below:

  1. Login to LCN Webmail.
  2. Click Settings on the top right.
  3. Under Preferences, Select the Mailguard Settings.
  4. Slide the Spam Filter Sensitivity to Off.
  5. Click SAVE.


Managing spam mail for your email accounts

Email marked as spam can be managed from Webmail.

To view email marked as spam

  1. Login to LCN Webmail.
  2. Select the Junk folder from the folders list.

To empty the Junk folder

  1. Login to LCN Webmail.
  2. Select the Junk folder from the folders list.
  3. Select the settings icon in the bottom left corner of the page and click Empty.


To whitelist a domain or sender

If a message is whitelisted the email address and/or domain will always be allowed into your inbox.

  1. Login to LCN Webmail.
  2. Select the Junk folder from the folders list.
  3. Select the message you would like to whitelist.
  4. Select either Whitelist Sender or Whitelist Domain.


To mark messages as Junk/Not-Junk

By marking a message as Junk/Not-Junk you will be helping our spam filters identify future spam.

  1. Login to LCN Webmail.
  2. Select the message you want to mark as junk.
  3. Click the Mark icon.
  4. Select the option to mark As junk, or Not as junk.


To access settings for Mailguard

You can use the settings menu to remove whitelisted domains/senders or to adjust the spam filter sensitivity. To access the settings for Mailguard:

  1. Login to LCN Webmail.
  2. Click Settings on the top right.
  3. Under Preferences, Select the Mailguard Settings.


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