How to fix issues with sending email (SMTP)

Suddenly being unable to send emails can be a pain and can be caused by many different factors. Depending on your internet service provider, the default port of 25 should allow you to send email, however, you may find you have trouble from time to time.

This occurs most commonly on mobile devices such as phones or tablets as you move from your mobile network to different Wi-Fi’s and back again.

This guide will advise on some simple steps to take when trying to resolve issues with sending email.

Please Note: These steps can differ depending on the device and the application in use.

Let’s get started…

  1. Open the settings for your email in the application or device you are using.
  2. Locate the outgoing SMTP server and its settings.
  3. Check the current outgoing port and change it to 26 or 587.
  4. Make sure any username and password fields are filled in if shown.
  5. Save changes and test.

That’s it! You should now be able to send emails again.

What if I am still having trouble sending?

If you are still having trouble sending, make sure that the login details you’re using are correct. The best way to test this is to try and login via our webmail. If you are unable to log in, a password reset for your email would be your best next step. We have a guide for how to change your email password here.

If your login is correct, try changing your outgoing encryption. If you are using SSL try switching to None or vice versa.

If you are still unable to send please get in touch with the support team and we will run through the above checks with you to help get you back up and running.

Please Note: Sometimes issues with your emails can be a problem with your network, internet provider or the device or application itself. If problems persist after all the above checks have been made, you may need to complete troubleshooting on your local setup for a resolution.

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