Privacy Policy -
How we use your data

LCN are commited to ensuring that any personal data supplied by you is collected and held securely and processed lawfully.

Privacy policy

LCN are committed to protecting your privacy. We will only use the information that we collect about you lawfully, in accordance with the Data Protection Act 1998.

We collect information about you for two reasons:

  1. to track the contents of your shopping basket and process your order
  2. to provide you with the best possible service by analysing usage trends

LCN under no circumstances send out unsolicited e-mails and will always give you the chance to refuse any marketing e-mail from us.

The type of information we will collect about you includes:

  • Your name
  • Postal address
  • Telephone number(s)
  • E-mail address
  • Credit/debit card details

We only require information that is necessary for transactions; you have the option to withhold any personal information that is not required for the transaction. LCN does not pass on or sell any information we hold about you to third parties except where we have an obligation to do so as part of our terms of service see clauses 21.10, 21.11 and 21.12 of our terms and conditions. We will never collect sensitive information about you without your explicit consent.

The information we hold will be accurate and up to date. You can check the information that we hold about you by letter. If you find any inaccuracies we will delete or correct it promptly.

We follow the stringent rules of the Data Protection Act 1998 and we, therefore, ensure that information about you is not damaged, destroyed or disclosed to a third party without your permission. However, to uphold this you must confirm you identity before we will disclose any information to you.

The personal information which we hold will be held securely in accordance with our internal security policy and the law.

If we intend to transfer your information outside the EEA (European Economic Area) we will always obtain your consent first.

We may use technology to save information on your computer through a session cookie that allows us to track your user and shopping basket details.

You can usually modify your browser settings to prevent cookies being created/set, however by doing this you will not be able to order from our site.


Third party cookies

Qualaroo Surveys

We use Qualaroo to provide in-page surveys so that we can gather & make best use of customer feedback. Qualaroo uses cookies to ensure you don't see a survey you've completed again and again.

Google Analytics

We have implemented the Google Analytics to assess & improve the performance of our website. Google Analytics uses cookies to track usage across multiple visits.

Google Remarketing

We have implemented the Google remarketing tool. When you browse our website we allow Google to collect non-identifiable information about your visit by setting a cookie. This information may be used to display relevant advertisements, based on a user's prior visits to our website, on the Google network, other Google sources (e.g. Gmail) and on third party sites on the Internet.

We do not provide Google with any personally identifiable information.

You can opt-out of Google's use of cookies by visiting the Google advertising opt-out page.

You can opt out of a third party vendor's use of cookies by visiting the Network Advertising Initiative opt out page.


Questions & Comments

If you have any questions / comments about privacy, you should use the ticketing system on the contact us page or send a letter marked FAO: Privacy.