{"id":39,"date":"2020-02-12T10:36:19","date_gmt":"2020-02-12T10:36:19","guid":{"rendered":"https:\/\/www.lcn.com\/support\/knowledge-base\/how-to-contact-us\/"},"modified":"2021-02-14T20:42:32","modified_gmt":"2021-02-14T20:42:32","slug":"how-to-contact-us","status":"publish","type":"ht_kb","link":"https:\/\/www.lcn.com\/support\/articles\/how-to-contact-us\/","title":{"rendered":"How to contact us"},"content":{"rendered":"\n

This guide is designed to show LCN customers how to contact us for sales & technical support and all other enquiries. <\/p>\n\n\n\n

Give us a call <\/h3>\n\n\n\n

Our UK-based support team are available over the phone between the following hours: <\/p>\n\n\n\n

Monday-Friday:<\/strong>\u202f09:00-17:30 <\/p>\n\n\n\n

Weekends: <\/strong>Temporarily closed<\/p>\n\n\n\n

You can reach us\u00a0on:\u202f0345 3633 637<\/strong>\u00a0<\/p>\n\n\n\n

You can place an order with us over the phone or call for technical support, help with managing your account and any other enquiries. <\/p>\n\n\n\n

Raise a ticket<\/h3>\n\n\n\n

You can send us a ticket from your LCN account<\/a>.  <\/p>\n\n\n\n

When a ticket is updated you will be notified by email. To check the status or reply to your ticket head back to the support section of your LCN account.<\/p>\n\n\n\n

Support tickets will be responded to on a first-come, first-served basis; If your enquiry is urgent we\u2019d recommend to give us a call or get in touch via live chat to escalate your enquiry. <\/p>\n\n\n\n

LiveChat<\/h3>\n\n\n\n

Live chat support is available during the following hours: <\/p>\n\n\n\n

Monday-Friday:<\/strong>\u202f08:00-17:30<\/p>\n\n\n\n

Weekends: <\/strong>Temporarily Closed<\/p>\n\n\n\n

Look for the \u2018Chat to us\u2019 pop-up in the lower right corner of any page on the LCN.com website. <\/p>\n\n\n\n

If the chat pop-up isn\u2019t available our agents may be busy or live chat support may be temporarily unavailable. 
<\/p>\n\n\n\n

Postal Address <\/h3>\n\n\n\n

All support enquiries and billing\/payment enquiries should be raised via the contact methods outlined above. If you do need to write to us for any reason, the following address can be used: <\/p>\n\n\n\n

LCN.COM Ltd 
Unit 17, Gateway 1000 
Whittle Way 
Stevenage 
Hertfordshire 
SG1 2FP 
UK <\/p>\n\n\n\n

Feedback <\/h3>\n\n\n\n

If you want to provide feedback on the service you have received from LCN or to say thanks for any help provided by the support team we invite you to share a review via\u202fTrustpilot<\/a> <\/p>\n\n\n\n

We read and respond to every review and welcome your (hopefully positive!) feedback. <\/p>\n\n\n\n

Complaints <\/h3>\n\n\n\n

If you have a complaint that you need to escalate to our management team, we request that you send a written summary of the complaint by email from our\u202fcontact<\/a>\u202fpage. <\/p>\n\n\n\n

This will help to make sure that we have the specific details on the nature of any complaints so that we can provide a suitable response. <\/p>\n\n\n\n

You can view full details on our complaints policy\u202fhere<\/a>. <\/p>\n\n\n\n

Reporting Abuse <\/h3>\n\n\n\n

If you want to report an abuse of our services, you can view details on our abuse policy\u202fhere<\/a>. <\/p>\n\n\n\n

This will explain how you can contact us to report abuse and the information we\u2019ll need to investigate. <\/p>\n\n\n\n

Recruitment <\/h3>\n\n\n\n

Our jobs page will provide details on any available positions with LCN and how to get in touch with us for any applicants. You can find this\u202fhere<\/a>. <\/p>\n","protected":false},"excerpt":{"rendered":"

This guide is designed to show LCN customers how to contact us for sales & technical support and all other enquiries.  Give us a call  Our UK-based support team are available over the phone between the following hours:  Monday-Friday:\u202f09:00-17:30  Weekends: Temporarily closed You can reach us\u00a0on:\u202f0345 3633 637\u00a0 You can place an order with us […]<\/p>\n","protected":false},"author":3,"comment_status":"closed","ping_status":"open","template":"","format":"standard","meta":{"footnotes":""},"ht-kb-category":[17],"ht-kb-tag":[27],"class_list":["post-39","ht_kb","type-ht_kb","status-publish","format-standard","hentry","ht_kb_category-managing-accounts-and-billing","ht_kb_tag-account-management"],"yoast_head":"\nHow to contact us - LCN.com Support Guide<\/title>\n<meta name=\"description\" content=\"This guide is designed to show LCN customers how contact us for sales & technical support and all other enquiries.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.lcn.com\/support\/articles\/how-to-contact-us\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"How to contact us - 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