{"id":2860,"date":"2025-06-11T12:45:34","date_gmt":"2025-06-11T12:45:34","guid":{"rendered":"https:\/\/www.lcn.com\/support\/?post_type=ht_kb&#038;p=2860"},"modified":"2025-07-10T12:39:33","modified_gmt":"2025-07-10T12:39:33","slug":"how-to-reset-a-user-password-for-microsoft-365","status":"publish","type":"ht_kb","link":"https:\/\/www.lcn.com\/support\/articles\/how-to-reset-a-user-password-for-microsoft-365\/","title":{"rendered":"How to reset a user password for Microsoft 365"},"content":{"rendered":"\n<div style=\"height:40px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p>In this article, we will show you how to <strong>reset a user password <\/strong>within your Microsoft 365 Admin area.<\/p>\n\n\n\n<div style=\"height:40px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">Getting Started<\/h2>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p>To get started, you first need to log into your Microsoft Admin area located at <a href=\"https:\/\/login.microsoftonline.com\/\" target=\"_blank\" rel=\"noreferrer noopener\">https:\/\/login.microsoftonline.com\/<\/a> with your Admin username and password.<\/p>\n\n\n\n<div style=\"height:40px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-nco-advice-block\"><p class=\"nco-advice-block-content\"><strong>TIP<\/strong>: Unsure where to find your Admin details? If so, please refer to our support guide <a href=\"https:\/\/www.lcn.com\/support\/articles\/getting-started-with-microsoft-365\/\">HERE<\/a>.<\/p><\/div>\n\n\n\n<div style=\"height:40px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">Step One <\/h2>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p>To begin, select <strong>Admin<\/strong> from the menu column on the left-hand side of the page.<\/p>\n\n\n\n<div style=\"height:40px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<figure class=\"wp-block-image size-full is-resized\"><img decoding=\"async\" src=\"https:\/\/www.names.co.uk\/support\/wp-content\/uploads\/2020\/09\/image-7.png\" alt=\"\" class=\"wp-image-7105\" style=\"width:323px;height:auto\"\/><\/figure>\n\n\n\n<div style=\"height:40px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">Step Two<\/h2>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p>Select <strong>Users<\/strong> from the menu column on the left-hand side of the page.<\/p>\n\n\n\n<div style=\"height:40px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<figure class=\"wp-block-image size-full is-resized\"><img decoding=\"async\" src=\"https:\/\/www.names.co.uk\/support\/wp-content\/uploads\/2020\/06\/image-13.png\" alt=\"\" class=\"wp-image-6791\" style=\"width:319px;height:auto\"\/><\/figure>\n\n\n\n<div style=\"height:40px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p>Once you have selected <strong>Users<\/strong>, select <strong>Active users<\/strong>.<\/p>\n\n\n\n<div style=\"height:40px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<figure class=\"wp-block-image size-full is-resized\"><img decoding=\"async\" src=\"https:\/\/www.names.co.uk\/support\/wp-content\/uploads\/2020\/06\/image-14.png\" alt=\"\" class=\"wp-image-6792\" style=\"width:319px;height:auto\"\/><\/figure>\n\n\n\n<div style=\"height:40px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">Step Three<\/h2>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p>Hover your mouse near the user you wish to change the password for and a blue key will appear to <strong>Reset a password<\/strong>. Select the blue key.<\/p>\n\n\n\n<div style=\"height:40px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<figure class=\"wp-block-image size-full is-resized\"><img decoding=\"async\" src=\"https:\/\/www.names.co.uk\/support\/wp-content\/uploads\/2020\/06\/image-15.png\" alt=\"\" class=\"wp-image-6793\" style=\"width:713px;height:auto\"\/><\/figure>\n\n\n\n<div style=\"height:40px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">Step Four<\/h2>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p>In the panel that appears on the right hand side of the page, you will be presented with two options which are enabled by default:<\/p>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Automatically create a password<\/li>\n<\/ul>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Require this user to change their password when they first sign in<\/li>\n<\/ul>\n\n\n\n<div style=\"height:40px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<figure class=\"wp-block-image size-full is-resized\"><img decoding=\"async\" src=\"https:\/\/www.names.co.uk\/support\/wp-content\/uploads\/2020\/06\/image-16.png\" alt=\"\" class=\"wp-image-6794\" style=\"width:522px;height:auto\"\/><\/figure>\n\n\n\n<div style=\"height:40px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p><strong>Automatically create a password<\/strong><\/p>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p>Microsoft will automatically generate a password on your behalf. If you deselect this option, you will have the opportunity to create a password of your own choosing.<\/p>\n\n\n\n<p>Should you choose to create your own password, it is recommended that your new password be at least eight characters in length and include a combination of uppercase and lowercase letters, numbers, and symbols.&nbsp;<\/p>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p><strong>Require this user to change their password when they first sign in<\/strong><\/p>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p>The user will be prompted to create a new password the first time they log into their account.<\/p>\n\n\n\n<p>This is typically used for security purposes, i.e. an administrator creating a new account and setting a temporary password. Requiring the user to change it upon first sign-in ensures that only they know the final password, helping to protect the account and to provide privacy.<\/p>\n\n\n\n<div style=\"height:40px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">Step Five<\/h2>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p>Once you have selected your preferred option(s), confirm your choices by clicking <strong>Reset password<\/strong>.<\/p>\n\n\n\n<div style=\"height:40px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<figure class=\"wp-block-image size-full is-resized\"><img decoding=\"async\" src=\"https:\/\/www.names.co.uk\/support\/wp-content\/uploads\/2020\/06\/image-17.png\" alt=\"\" class=\"wp-image-6795\" style=\"width:706px;height:auto\"\/><\/figure>\n\n\n\n<div style=\"height:40px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p>If you have any further questions, simply&nbsp;<a href=\"https:\/\/admin.lcn.com\/tech_support\/tracking\/add.php\"><strong>raise a support request<\/strong><\/a>&nbsp;from within your Online Control Panel or call us on&nbsp;<strong>0345 363 3637<\/strong>. Our Support team are here to help and ready to assist you with your enquiry.<\/p>\n\n\n\n<p>For assistance raising a support request please follow the following&nbsp;<a href=\"https:\/\/www.lcn.com\/support\/articles\/how-to-open-a-support-enquiry\/\"><strong>guide<\/strong><\/a><strong>.<\/strong><\/p>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>In this article, we will show you how to reset a user password within your Microsoft 365 Admin area. Getting Started To get started, you first need to log into your Microsoft Admin area located at https:\/\/login.microsoftonline.com\/ with your Admin username and password. Step One To begin, select Admin from the menu column on the [&hellip;]<\/p>\n","protected":false},"author":28,"comment_status":"open","ping_status":"closed","template":"","format":"standard","meta":{"footnotes":""},"ht-kb-category":[56],"ht-kb-tag":[],"class_list":["post-2860","ht_kb","type-ht_kb","status-publish","format-standard","hentry","ht_kb_category-office-365"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>How to reset a user password for Microsoft 365 - Customer Support Guides - LCN<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.lcn.com\/support\/articles\/how-to-reset-a-user-password-for-microsoft-365\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"How to reset a user password for Microsoft 365 - Customer Support Guides - LCN\" \/>\n<meta property=\"og:description\" content=\"In this article, we will show you how to reset a user password within your Microsoft 365 Admin area. Getting Started To get started, you first need to log into your Microsoft Admin area located at https:\/\/login.microsoftonline.com\/ with your Admin username and password. Step One To begin, select Admin from the menu column on the [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.lcn.com\/support\/articles\/how-to-reset-a-user-password-for-microsoft-365\/\" \/>\n<meta property=\"og:site_name\" content=\"Customer Support Guides - LCN\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/lcndotcom\" \/>\n<meta property=\"article:modified_time\" content=\"2025-07-10T12:39:33+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.lcn.com\/support\/wp-content\/uploads\/support-facebook-feed.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1200\" \/>\n\t<meta property=\"og:image:height\" content=\"628\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:site\" content=\"@lcndotcom\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.lcn.com\/support\/articles\/how-to-reset-a-user-password-for-microsoft-365\/\",\"url\":\"https:\/\/www.lcn.com\/support\/articles\/how-to-reset-a-user-password-for-microsoft-365\/\",\"name\":\"How to reset a user password for Microsoft 365 - Customer Support Guides - LCN\",\"isPartOf\":{\"@id\":\"https:\/\/www.lcn.com\/support\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/www.lcn.com\/support\/articles\/how-to-reset-a-user-password-for-microsoft-365\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/www.lcn.com\/support\/articles\/how-to-reset-a-user-password-for-microsoft-365\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.names.co.uk\/support\/wp-content\/uploads\/2020\/09\/image-7.png\",\"datePublished\":\"2025-06-11T12:45:34+00:00\",\"dateModified\":\"2025-07-10T12:39:33+00:00\",\"breadcrumb\":{\"@id\":\"https:\/\/www.lcn.com\/support\/articles\/how-to-reset-a-user-password-for-microsoft-365\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.lcn.com\/support\/articles\/how-to-reset-a-user-password-for-microsoft-365\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/www.lcn.com\/support\/articles\/how-to-reset-a-user-password-for-microsoft-365\/#primaryimage\",\"url\":\"https:\/\/www.names.co.uk\/support\/wp-content\/uploads\/2020\/09\/image-7.png\",\"contentUrl\":\"https:\/\/www.names.co.uk\/support\/wp-content\/uploads\/2020\/09\/image-7.png\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/www.lcn.com\/support\/articles\/how-to-reset-a-user-password-for-microsoft-365\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/www.lcn.com\/support\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"How to reset a user password for Microsoft 365\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.lcn.com\/support\/#website\",\"url\":\"https:\/\/www.lcn.com\/support\/\",\"name\":\"Customer Support Guides - LCN\",\"description\":\"- LCN\",\"publisher\":{\"@id\":\"https:\/\/www.lcn.com\/support\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/www.lcn.com\/support\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/www.lcn.com\/support\/#organization\",\"name\":\"LCN.com\",\"url\":\"https:\/\/www.lcn.com\/support\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/www.lcn.com\/support\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/www.lcn.com\/support\/wp-content\/uploads\/2020\/02\/ZF_-hcc3.jpg\",\"contentUrl\":\"https:\/\/www.lcn.com\/support\/wp-content\/uploads\/2020\/02\/ZF_-hcc3.jpg\",\"width\":461,\"height\":461,\"caption\":\"LCN.com\"},\"image\":{\"@id\":\"https:\/\/www.lcn.com\/support\/#\/schema\/logo\/image\/\"},\"sameAs\":[\"https:\/\/www.facebook.com\/lcndotcom\",\"https:\/\/x.com\/lcndotcom\"]}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"How to reset a user password for Microsoft 365 - Customer Support Guides - LCN","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.lcn.com\/support\/articles\/how-to-reset-a-user-password-for-microsoft-365\/","og_locale":"en_US","og_type":"article","og_title":"How to reset a user password for Microsoft 365 - Customer Support Guides - LCN","og_description":"In this article, we will show you how to reset a user password within your Microsoft 365 Admin area. Getting Started To get started, you first need to log into your Microsoft Admin area located at https:\/\/login.microsoftonline.com\/ with your Admin username and password. Step One To begin, select Admin from the menu column on the [&hellip;]","og_url":"https:\/\/www.lcn.com\/support\/articles\/how-to-reset-a-user-password-for-microsoft-365\/","og_site_name":"Customer Support Guides - LCN","article_publisher":"https:\/\/www.facebook.com\/lcndotcom","article_modified_time":"2025-07-10T12:39:33+00:00","og_image":[{"width":1200,"height":628,"url":"https:\/\/www.lcn.com\/support\/wp-content\/uploads\/support-facebook-feed.jpg","type":"image\/jpeg"}],"twitter_card":"summary_large_image","twitter_site":"@lcndotcom","twitter_misc":{"Est. reading time":"2 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/www.lcn.com\/support\/articles\/how-to-reset-a-user-password-for-microsoft-365\/","url":"https:\/\/www.lcn.com\/support\/articles\/how-to-reset-a-user-password-for-microsoft-365\/","name":"How to reset a user password for Microsoft 365 - Customer Support Guides - LCN","isPartOf":{"@id":"https:\/\/www.lcn.com\/support\/#website"},"primaryImageOfPage":{"@id":"https:\/\/www.lcn.com\/support\/articles\/how-to-reset-a-user-password-for-microsoft-365\/#primaryimage"},"image":{"@id":"https:\/\/www.lcn.com\/support\/articles\/how-to-reset-a-user-password-for-microsoft-365\/#primaryimage"},"thumbnailUrl":"https:\/\/www.names.co.uk\/support\/wp-content\/uploads\/2020\/09\/image-7.png","datePublished":"2025-06-11T12:45:34+00:00","dateModified":"2025-07-10T12:39:33+00:00","breadcrumb":{"@id":"https:\/\/www.lcn.com\/support\/articles\/how-to-reset-a-user-password-for-microsoft-365\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.lcn.com\/support\/articles\/how-to-reset-a-user-password-for-microsoft-365\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.lcn.com\/support\/articles\/how-to-reset-a-user-password-for-microsoft-365\/#primaryimage","url":"https:\/\/www.names.co.uk\/support\/wp-content\/uploads\/2020\/09\/image-7.png","contentUrl":"https:\/\/www.names.co.uk\/support\/wp-content\/uploads\/2020\/09\/image-7.png"},{"@type":"BreadcrumbList","@id":"https:\/\/www.lcn.com\/support\/articles\/how-to-reset-a-user-password-for-microsoft-365\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.lcn.com\/support\/"},{"@type":"ListItem","position":2,"name":"How to reset a user password for Microsoft 365"}]},{"@type":"WebSite","@id":"https:\/\/www.lcn.com\/support\/#website","url":"https:\/\/www.lcn.com\/support\/","name":"Customer Support Guides - LCN","description":"- LCN","publisher":{"@id":"https:\/\/www.lcn.com\/support\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.lcn.com\/support\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/www.lcn.com\/support\/#organization","name":"LCN.com","url":"https:\/\/www.lcn.com\/support\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.lcn.com\/support\/#\/schema\/logo\/image\/","url":"https:\/\/www.lcn.com\/support\/wp-content\/uploads\/2020\/02\/ZF_-hcc3.jpg","contentUrl":"https:\/\/www.lcn.com\/support\/wp-content\/uploads\/2020\/02\/ZF_-hcc3.jpg","width":461,"height":461,"caption":"LCN.com"},"image":{"@id":"https:\/\/www.lcn.com\/support\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/lcndotcom","https:\/\/x.com\/lcndotcom"]}]}},"_links":{"self":[{"href":"https:\/\/www.lcn.com\/support\/wp-json\/wp\/v2\/ht-kb\/2860","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.lcn.com\/support\/wp-json\/wp\/v2\/ht-kb"}],"about":[{"href":"https:\/\/www.lcn.com\/support\/wp-json\/wp\/v2\/types\/ht_kb"}],"author":[{"embeddable":true,"href":"https:\/\/www.lcn.com\/support\/wp-json\/wp\/v2\/users\/28"}],"replies":[{"embeddable":true,"href":"https:\/\/www.lcn.com\/support\/wp-json\/wp\/v2\/comments?post=2860"}],"version-history":[{"count":5,"href":"https:\/\/www.lcn.com\/support\/wp-json\/wp\/v2\/ht-kb\/2860\/revisions"}],"predecessor-version":[{"id":2996,"href":"https:\/\/www.lcn.com\/support\/wp-json\/wp\/v2\/ht-kb\/2860\/revisions\/2996"}],"wp:attachment":[{"href":"https:\/\/www.lcn.com\/support\/wp-json\/wp\/v2\/media?parent=2860"}],"wp:term":[{"taxonomy":"ht_kb_category","embeddable":true,"href":"https:\/\/www.lcn.com\/support\/wp-json\/wp\/v2\/ht-kb-category?post=2860"},{"taxonomy":"ht_kb_tag","embeddable":true,"href":"https:\/\/www.lcn.com\/support\/wp-json\/wp\/v2\/ht-kb-tag?post=2860"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}