{"id":2362,"date":"2024-02-08T13:09:53","date_gmt":"2024-02-08T13:09:53","guid":{"rendered":"https:\/\/www.lcn.com\/support\/?post_type=ht_kb&#038;p=2362"},"modified":"2024-02-08T13:09:53","modified_gmt":"2024-02-08T13:09:53","slug":"phishing-emails-explained","status":"publish","type":"ht_kb","link":"https:\/\/www.lcn.com\/support\/articles\/phishing-emails-explained\/","title":{"rendered":"Phishing Emails Explained"},"content":{"rendered":"\n<p><strong>Phishing<\/strong> is a form of scam, tricking their victims into revealing sensitive information such as <strong>Bank Details<\/strong>. <\/p>\n\n\n\n<p>A lot of the phishing that you might encounter are in the form of emails, that might claim to be <strong>LCN<\/strong>. This might include following a link to enter bank details, claiming that you have missed a renewal. <\/p>\n\n\n\n<h2 class=\"wp-block-heading\">What should you do in the event of an email received?<\/h2>\n\n\n\n<p>Firstly, <strong>Do not click on any links<\/strong>. This could install ransomware onto your device, and allow the intruder to have access to your details. <\/p>\n\n\n\n<p>If you have any suspicions about an email, then please double check the information in the email and then reference your account to see whether this is true. <\/p>\n\n\n\n<p>You\u2019ll be able to recognise any genuine renewal reminder emails from ourselves as they will direct you to a <strong>LCN<\/strong> link and ask you to log in to your control panel.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">What should you do if you clicked the link?<\/h2>\n\n\n\n<p>If you clicked the link, but not enter any bank details, then we strongly recommend you to <strong>change your password.<\/strong> <\/p>\n\n\n\n<p>Below are walk-through guides that will show you how to change both your Online Control Panel password and your email passwords:<\/p>\n\n\n\n<figure class=\"wp-block-embed is-type-wp-embed is-provider-customer-support-guides-lcn-com wp-block-embed-customer-support-guides-lcn-com\"><div class=\"wp-block-embed__wrapper\">\n<blockquote class=\"wp-embedded-content\" data-secret=\"iaurWwKjdk\"><a href=\"https:\/\/www.lcn.com\/support\/articles\/how-to-reset-your-online-control-panel-password\/\">How to reset your Online Control Panel Password<\/a><\/blockquote><iframe loading=\"lazy\" class=\"wp-embedded-content\" sandbox=\"allow-scripts\" security=\"restricted\" style=\"position: absolute; clip: rect(1px, 1px, 1px, 1px);\" title=\"&#8220;How to reset your Online Control Panel Password&#8221; &#8212; Customer Support Guides - LCN.com\" src=\"https:\/\/www.lcn.com\/support\/articles\/how-to-reset-your-online-control-panel-password\/embed\/#?secret=brf59v8aQO#?secret=iaurWwKjdk\" data-secret=\"iaurWwKjdk\" width=\"600\" height=\"338\" frameborder=\"0\" marginwidth=\"0\" marginheight=\"0\" scrolling=\"no\"><\/iframe>\n<\/div><\/figure>\n\n\n\n<figure class=\"wp-block-embed is-type-wp-embed is-provider-customer-support-guides-lcn-com wp-block-embed-customer-support-guides-lcn-com\"><div class=\"wp-block-embed__wrapper\">\n<blockquote class=\"wp-embedded-content\" data-secret=\"2FzrL9q4d2\"><a href=\"https:\/\/www.lcn.com\/support\/articles\/how-to-change-webmail-password\/\">How to Change Webmail Password<\/a><\/blockquote><iframe loading=\"lazy\" class=\"wp-embedded-content\" sandbox=\"allow-scripts\" security=\"restricted\" style=\"position: absolute; clip: rect(1px, 1px, 1px, 1px);\" title=\"&#8220;How to Change Webmail Password&#8221; &#8212; Customer Support Guides - LCN.com\" src=\"https:\/\/www.lcn.com\/support\/articles\/how-to-change-webmail-password\/embed\/#?secret=RTbR305ndV#?secret=2FzrL9q4d2\" data-secret=\"2FzrL9q4d2\" width=\"600\" height=\"338\" frameborder=\"0\" marginwidth=\"0\" marginheight=\"0\" scrolling=\"no\"><\/iframe>\n<\/div><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\">How to check if your domains and services are up for renewal <\/h2>\n\n\n\n<p>If you\u2019re ever unsure about your domain or service renewal dates, you can log in to your control panel and double check for yourself:<\/p>\n\n\n\n<figure class=\"wp-block-embed is-type-wp-embed is-provider-customer-support-guides-lcn-com wp-block-embed-customer-support-guides-lcn-com\"><div class=\"wp-block-embed__wrapper\">\n<blockquote class=\"wp-embedded-content\" data-secret=\"HVHPYgQaaW\"><a href=\"https:\/\/www.lcn.com\/support\/articles\/how-do-i-see-when-my-renewals-are-due\/\">How do I see when my Renewals are due?<\/a><\/blockquote><iframe loading=\"lazy\" class=\"wp-embedded-content\" sandbox=\"allow-scripts\" security=\"restricted\" style=\"position: absolute; clip: rect(1px, 1px, 1px, 1px);\" title=\"&#8220;How do I see when my Renewals are due?&#8221; &#8212; Customer Support Guides - LCN.com\" src=\"https:\/\/www.lcn.com\/support\/articles\/how-do-i-see-when-my-renewals-are-due\/embed\/#?secret=MzQiVN76wu#?secret=HVHPYgQaaW\" data-secret=\"HVHPYgQaaW\" width=\"600\" height=\"338\" frameborder=\"0\" marginwidth=\"0\" marginheight=\"0\" scrolling=\"no\"><\/iframe>\n<\/div><\/figure>\n\n\n\n<p>Renewal reminders will also appear within your <strong>Support Tickets<\/strong>. Hover over the <strong>Support Tab<\/strong> and select <strong>Support Tickets<\/strong> from the drop-down menu. <\/p>\n\n\n\n<figure class=\"wp-block-image size-large is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"978\" src=\"https:\/\/www.lcn.com\/support\/wp-content\/uploads\/image-202-1024x978.png\" alt=\"\" class=\"wp-image-2364\" style=\"width:346px;height:auto\" srcset=\"https:\/\/www.lcn.com\/support\/wp-content\/uploads\/image-202-1024x978.png 1024w, https:\/\/www.lcn.com\/support\/wp-content\/uploads\/image-202-300x287.png 300w, https:\/\/www.lcn.com\/support\/wp-content\/uploads\/image-202-768x733.png 768w, https:\/\/www.lcn.com\/support\/wp-content\/uploads\/image-202-50x48.png 50w, https:\/\/www.lcn.com\/support\/wp-content\/uploads\/image-202.png 1156w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p>You should then be able to see the last emails we would have sent to you about your renewals, so you can cross reference with the email you received to check whether it is legitimate. <\/p>\n\n\n\n<p>If you have any further questions then please <strong>raise a support request<\/strong>\u00a0from within your Online Control Panel or call us on\u00a0<strong><strong>0345 363 3637<\/strong> <\/strong>and our customer support team will be happy to help.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Phishing is a form of scam, tricking their victims into revealing sensitive information such as Bank Details. A lot of the phishing that you might encounter are in the form of emails, that might claim to be LCN. This might include following a link to enter bank details, claiming that you have missed a renewal. [&hellip;]<\/p>\n","protected":false},"author":24,"comment_status":"open","ping_status":"closed","template":"","format":"standard","meta":{"footnotes":""},"ht-kb-category":[17],"ht-kb-tag":[73,27,66,91,92,42],"class_list":["post-2362","ht_kb","type-ht_kb","status-publish","format-standard","hentry","ht_kb_category-managing-accounts-and-billing","ht_kb_tag-account","ht_kb_tag-account-management","ht_kb_tag-email","ht_kb_tag-phishing","ht_kb_tag-scam","ht_kb_tag-security"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Phishing Emails Explained - Customer Support Guides - LCN<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.lcn.com\/support\/articles\/phishing-emails-explained\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Phishing Emails Explained - Customer Support Guides - LCN\" \/>\n<meta property=\"og:description\" content=\"Phishing is a form of scam, tricking their victims into revealing sensitive information such as Bank Details. 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