{"id":22,"date":"2020-02-12T10:36:13","date_gmt":"2020-02-12T10:36:13","guid":{"rendered":"https:\/\/www.lcn.com\/support\/knowledge-base\/how-to-upload-files-to-your-website-with-ftp\/"},"modified":"2020-08-13T10:50:25","modified_gmt":"2020-08-13T10:50:25","slug":"how-to-upload-files-to-your-website-with-ftp","status":"publish","type":"ht_kb","link":"https:\/\/www.lcn.com\/support\/articles\/how-to-upload-files-to-your-website-with-ftp\/","title":{"rendered":"How to upload files to your website with FTP"},"content":{"rendered":"\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<p>This guide will show you how to upload your website files using FTP, for customers using LCN\u202f<a href=\"https:\/\/www.lcn.com\/web-hosting\" target=\"_blank\" rel=\"noreferrer noopener\">Web hosting<\/a>,\u202f<a href=\"https:\/\/www.lcn.com\/web-hosting\/wordpress\" target=\"_blank\" rel=\"noreferrer noopener\">WordPress hosting<\/a>.<\/p>\n\n\n\n<p>Before you start, you\u2019ll need to know your FTP login details, you can find these from your&nbsp;<a href=\"https:\/\/login.lcn.com\/login#\/\" target=\"_blank\" rel=\"noreferrer noopener\">LCN Account<\/a>&nbsp;under your hosting details.&nbsp;<\/p>\n\n\n\n<div class=\"container row col-md-24 support-article panel panel-default panel-body\" style=\"background-color: #f6e9db; border-color: #ead9c7; border: 1px solid #ddd; border-radius: 4px; padding: 1% 2%; background-image: url('\/images\/my_account\/highlight.png'); background-position: left top; background-repeat: repeat-x;\">\n<p><span style=\"font-size: 17px;\"><strong style=\"color: #e77600 !important; font-size: 18px;\">Please Note:&nbsp;<\/strong>Your FTP username and password may also be connected to a mailbox, be aware that changing the password will change the password for the mailbox user.<\/span><\/p>\n<\/div>\n\n\n\n<p>For a step by step guide for your FTP program, simply click the relevant link below:&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li><a href=\"https:\/\/www.lcn.com\/support\/articles\/how-to-upload-files-to-your-website-with-ftp\/#WinSCP\">PC Users \u2013 WinSCP<\/a>&nbsp;<\/li><li><a href=\"https:\/\/www.lcn.com\/support\/articles\/how-to-upload-files-to-your-website-with-ftp\/#PC_filezilla\">PC Users \u2013 FileZilla<\/a>&nbsp;<\/li><li><a href=\"https:\/\/www.lcn.com\/support\/articles\/how-to-upload-files-to-your-website-with-ftp\/#Mac_filezilla\">Mac Users \u2013 FileZilla<\/a>&nbsp;<\/li><\/ul>\n\n\n\n<p>Let\u2019s&nbsp;get started\u2026&nbsp;<\/p>\n\n\n\n<p><a name=\"WinSCP\"><\/a><\/p>\n\n\n\n<h3 class=\"wp-block-heading\">WinSCP (PC)&nbsp;<\/h3>\n\n\n\n<ol class=\"wp-block-list\"><li><a href=\"https:\/\/winscp.net\/eng\/docs\/guide_install\" target=\"_blank\" rel=\"noreferrer noopener\">Download<\/a>, install and then run the WinSCP FTP program.&nbsp;<\/li><\/ol>\n\n\n\n<div class=\"container row col-md-24 support-article panel panel-default panel-body\" style=\"background-color: #f6e9db; border-color: #ead9c7; border: 1px solid #ddd; border-radius: 4px; padding: 1% 2%; background-image: url('\/images\/my_account\/highlight.png'); background-position: left top; background-repeat: repeat-x;\">\n<p><span style=\"font-size: 17px;\"><strong style=\"color: #e77600 !important; font-size: 18px;\">Please note:<\/strong>\u202fWhen installing any piece of software, read the installation instructions carefully. Some software comes bundled with freeware you&nbsp;don\u2019t&nbsp;need.<\/span><\/p>\n<\/div>\n\n\n\n<ol class=\"wp-block-list\" start=\"2\"><li>In the\u202f<strong>Login<\/strong>\u202fbox, enter\u202f<strong>upload.lcn.com<\/strong>\u202fin the\u202f<strong>Host name<\/strong>\u202ffield.&nbsp;<\/li><\/ol>\n\n\n\n<ol class=\"wp-block-list\" start=\"3\"><li>Change the Port number to\u202f<strong>21<\/strong>.&nbsp;<\/li><\/ol>\n\n\n\n<div class=\"container row col-md-24 support-article panel panel-default panel-body\" style=\"background-color: #f6e9db; border-color: #ead9c7; border: 1px solid #ddd; border-radius: 4px; padding: 1% 2%; background-image: url('\/images\/my_account\/highlight.png'); background-position: left top; background-repeat: repeat-x;\">\n<p><span style=\"font-size: 17px;\"><strong style=\"color: #e77600 !important; font-size: 18px;\">Please note:<\/strong>\u202fThis will change the File protocol to FTP<\/span><\/p>\n<\/div>\n\n\n\n<ol class=\"wp-block-list\" start=\"4\"><li>In the\u202f<strong>User name<\/strong> field enter your\u202f<strong>FTP username<\/strong>.\u00a0<\/li><\/ol>\n\n\n\n<ol class=\"wp-block-list\" start=\"5\"><li>In the\u202f<strong>Password<\/strong>\u202ffield enter your\u202f<strong>FTP password<\/strong>.&nbsp;<\/li><\/ol>\n\n\n\n<p><br><video autoplay=\"autoplay\" loop=\"loop\" muted=\"\" controls=\"controls\" width=\"100%\" height=\"100%\"><source src=\"\/support\/articles\/attachment\/509\/inline\/original\/1479224087\/WinSCP_Login.mp4\">Your browser does not support the video tag.<\/video><\/p>\n\n\n\n<ol class=\"wp-block-list\" start=\"6\"><li>Click\u202f<strong>Login<\/strong>.&nbsp;<\/li><\/ol>\n\n\n\n<ol class=\"wp-block-list\" start=\"7\"><li>There are two panels in the centre of WinSCP, the left-hand panel represents the files on your computer, the right-hand panel represents the files on your web hosting. To upload a file or folder select it in the left-hand panel and drag it over to the right-hand panel. If you want these files to be accessible over the internet, make sure you drag them into the web folder.\u00a0<\/li><\/ol>\n\n\n\n<p><video autoplay=\"autoplay\" loop=\"loop\" muted=\"\" controls=\"controls\" width=\"100%\" height=\"100%\"><source src=\"\/support\/articles\/attachment\/510\/inline\/original\/1479224112\/WinSCP_MovingFiles.mp4\">Your browser does not support the video tag.<\/video><\/p>\n\n\n\n<p>That\u2019s\u00a0it! You\u2019ve\u00a0uploaded\u00a0your website files.\u00a0<\/p>\n\n\n\n<div class=\"container row col-md-24 support-article panel panel-default panel-body\" style=\"background-color: #f6e9db; border-color: #ead9c7; border: 1px solid #ddd; border-radius: 4px; padding: 1% 2%; background-image: url('\/images\/my_account\/highlight.png'); background-position: left top; background-repeat: repeat-x;\">\n<p><span style=\"font-size: 17px;\"><strong style=\"color: #e77600 !important; font-size: 18px;\">Please note<\/strong>: You may need to clear your web browser\u2019s cache before you can see these pages online. You can learn how to do this\u202f<a href=\"http:\/\/www.refreshyourcache.com\/en\/home\/\" target=\"_blank\" rel=\"noreferrer noopener\">here<\/a>.&nbsp;<\/span><\/p>\n<\/div>\n\n\n\n<p><a name=\"PC_filezilla\"><\/a><\/p>\n\n\n\n<h3 class=\"wp-block-heading\">FileZilla (PC)&nbsp;<\/h3>\n\n\n\n<ol class=\"wp-block-list\"><li>Download, install and then run the FileZilla FTP program&nbsp;<\/li><\/ol>\n\n\n\n<div class=\"container row col-md-24 support-article panel panel-default panel-body\" style=\"background-color: #f6e9db; border-color: #ead9c7; border: 1px solid #ddd; border-radius: 4px; padding: 1% 2%; background-image: url('\/images\/my_account\/highlight.png'); background-position: left top; background-repeat: repeat-x;\">\n<p><span style=\"font-size: 17px;\"><strong style=\"color: #e77600 !important; font-size: 18px;\">Please note<\/strong>: When installing any piece of software, read the installation instructions carefully. Some software comes bundled with freeware you&nbsp;don\u2019t&nbsp;need.&nbsp;<\/span><\/p>\n<\/div>\n\n\n\n<ol class=\"wp-block-list\" start=\"2\"><li>In the\u202f<strong>Quickconnect<\/strong>\u202fbar at the top, enter\u202f<strong>upload.lcn.com<\/strong>\u202fin the\u202f<strong>Host<\/strong>\u202ffield.&nbsp;<\/li><\/ol>\n\n\n\n<ol class=\"wp-block-list\" start=\"3\"><li>In the\u202f<strong>Username<\/strong>\u202ffield enter your\u202f<strong>FTP username<\/strong>.&nbsp;<\/li><\/ol>\n\n\n\n<ol class=\"wp-block-list\" start=\"4\"><li>In the\u202f<strong>Password<\/strong>\u202ffield enter your\u202f<strong>FTP password<\/strong>.&nbsp;<\/li><\/ol>\n\n\n\n<p><video autoplay=\"autoplay\" loop=\"loop\" muted=\"\" controls=\"controls\" width=\"100%\" height=\"100%\"><source src=\"\/support\/articles\/attachment\/507\/inline\/original\/1479224029\/PCFileZilla_Login.mp4\">Your browser does not support the video tag.<\/video><\/p>\n\n\n\n<ol class=\"wp-block-list\" start=\"5\"><li>You can leave the\u202f<strong>Port<\/strong>\u202ffield&nbsp;blank,&nbsp;it will default to\u202f<strong>21<\/strong>.&nbsp;<\/li><\/ol>\n\n\n\n<ol class=\"wp-block-list\" start=\"6\"><li>Click\u202f<strong>Quickconnect<\/strong>.&nbsp;<\/li><\/ol>\n\n\n\n<ol class=\"wp-block-list\" start=\"7\"><li>In the\u202f<strong>Remote Site<\/strong>\u202ffield on the right, enter the www.domain.com folder (replacing domain.com with your domain) then enter the\u202f<strong>web<\/strong>\u202ffolder. This will put you in the right location on our server to start uploading your website files.\u00a0<\/li><\/ol>\n\n\n\n<p><video autoplay=\"autoplay\" loop=\"loop\" muted=\"\" controls=\"controls\" width=\"100%\" height=\"100%\"><source src=\"\/support\/articles\/attachment\/508\/inline\/original\/1479224061\/PCFileZilla_MovingFile.mp4\">Your browser does not support the video tag.<\/video><\/p>\n\n\n\n<ol class=\"wp-block-list\" start=\"8\"><li>There are two panels in the centre of FileZilla, the left-hand panel represents the files on your\u202f<strong>computer<\/strong>, the right-hand panel represents the files on our\u202f<strong>server<\/strong>. To upload a file or folder select it in the left-hand panel and drag it over to the right-hand panel.&nbsp;<\/li><\/ol>\n\n\n\n<p><a name=\"Mac_filezilla\"><\/a><\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Filezilla&nbsp;(Mac)&nbsp;<\/h3>\n\n\n\n<ol class=\"wp-block-list\"><li><a href=\"https:\/\/filezilla-project.org\/download.php?platform=osx\" target=\"_blank\" rel=\"noreferrer noopener\">Download<\/a>, install and then run the&nbsp;Filezilla&nbsp;FTP program.&nbsp;<\/li><\/ol>\n\n\n\n<div class=\"container row col-md-24 support-article panel panel-default panel-body\" style=\"background-color: #f6e9db; border-color: #ead9c7; border: 1px solid #ddd; border-radius: 4px; padding: 1% 2%; background-image: url('\/images\/my_account\/highlight.png'); background-position: left top; background-repeat: repeat-x;\">\n<p><span style=\"font-size: 17px;\"><strong style=\"color: #e77600 !important; font-size: 18px;\">Please note<\/strong>: When installing any piece of software, read the installation instructions carefully. Some software comes bundled with freeware you&nbsp;don\u2019t&nbsp;need.&nbsp;<\/span><\/p>\n<\/div>\n\n\n\n<ol class=\"wp-block-list\" start=\"2\"><li>In the\u202f<strong>Quickconnect<\/strong>\u202fbar at the top, enter\u202f<strong>upload.lcn.com<\/strong>\u202fin the Host field.&nbsp;<\/li><\/ol>\n\n\n\n<ol class=\"wp-block-list\" start=\"3\"><li>In the\u202f<strong>Username<\/strong>\u202ffield enter your FTP username.&nbsp;<\/li><\/ol>\n\n\n\n<ol class=\"wp-block-list\" start=\"4\"><li>In the\u202f<strong>Password<\/strong>\u202ffield enter your FTP password.&nbsp;<\/li><\/ol>\n\n\n\n<ol class=\"wp-block-list\" start=\"5\"><li>You can leave the\u202f<strong>Port<\/strong>\u202ffield blank; it will default to\u202f<strong>21<\/strong>.&nbsp;<\/li><\/ol>\n\n\n\n<ol class=\"wp-block-list\" start=\"6\"><li>In the\u202f<strong>Remote Site<\/strong>\u202ffield on the right, enter the\u202f<strong>\/www.yourdomain.com\/web<\/strong>\u202ffolder (replacing domain.com with your domain) then enter the\u202f<strong>web<\/strong>\u202ffolder. This will put you in the right location on our server to start uploading your website files.\u00a0<\/li><\/ol>\n\n\n\n<p><video autoplay=\"autoplay\" loop=\"loop\" muted=\"\" controls=\"controls\" width=\"100%\" height=\"100%\"><source src=\"\/support\/articles\/attachment\/505\/inline\/original\/1479223352\/MacFileZilla_Login_New_(1).mp4\">Your browser does not support the video tag.<\/video><\/p>\n\n\n\n<ol class=\"wp-block-list\" start=\"7\"><li>There are two panels in the centre of FileZilla, the left-hand panel represents the files on your computer, the right-hand panel represents the files on your web hosting. To upload a file or folder, simply drag and drop them into this window.&nbsp;<\/li><\/ol>\n\n\n\n<p><video autoplay=\"autoplay\" loop=\"loop\" muted=\"\" controls=\"controls\" width=\"100%\" height=\"100%\"><source src=\"\/support\/articles\/attachment\/506\/inline\/original\/1479223684\/MacFileZilla_MovingFile.mp4\">Your browser does not support the video tag.<\/video><\/p>\n\n\n\n<p>That\u2019s\u00a0it! You\u2019ve\u00a0uploaded your website files.\u00a0<\/p>\n\n\n\n<div class=\"container row col-md-24 support-article panel panel-default panel-body\" style=\"background-color: #f6e9db; border-color: #ead9c7; border: 1px solid #ddd; border-radius: 4px; padding: 1% 2%; background-image: url('\/images\/my_account\/highlight.png'); background-position: left top; background-repeat: repeat-x;\">\n<p><span style=\"font-size: 17px;\"><strong style=\"color: #e77600 !important; font-size: 18px;\">Please note<\/strong>: You may need to clear your web browser\u2019s cache before you can see these pages online. You can learn how to do this\u202f<a href=\"http:\/\/www.refreshyourcache.com\/en\/home\/\" target=\"_blank\" rel=\"noreferrer noopener\">here<\/a>&nbsp;<\/span><\/p>\n<\/div>\n\n\n\n<h3 class=\"wp-block-heading\">Other things to note&nbsp;<\/h3>\n\n\n\n<ul class=\"wp-block-list\"><li>The filename of your website\u2019s homepage needs to be\u202f<strong>index.html<\/strong>\u202for\u202f<strong>index.php<\/strong>\u202fas our web hosting is set up to detect this as the first page. If there\u00a0isn\u2019t\u00a0an index file our default holding page will be displayed when you visit your website. Please ensure\u202f<strong>index.html<\/strong>\u202for\u202f<strong>index.php<\/strong>\u202fare typed in lower case to avoid any errors.\u00a0<\/li><li>If you have problems connecting please check that your\u202f<strong>firewall<\/strong>,\u202f<strong>anti-virus<\/strong>\u202for\u202f<strong>ISP<\/strong>\u202f(Internet Service Provider) aren\u2019t blocking port\u202f<strong>21<\/strong>\u202for the FTP program.\u00a0<\/li><\/ul>\n<\/div><\/div>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>This guide will show you how to upload your website files using FTP, for customers using LCN\u202fWeb hosting,\u202fWordPress hosting. Before you start, you\u2019ll need to know your FTP login details, you can find these from your&nbsp;LCN Account&nbsp;under your hosting details.&nbsp; Please Note:&nbsp;Your FTP username and password may also be connected to a mailbox, be aware [&hellip;]<\/p>\n","protected":false},"author":3,"comment_status":"closed","ping_status":"open","template":"","format":"standard","meta":{"footnotes":""},"ht-kb-category":[14],"ht-kb-tag":[5],"class_list":["post-22","ht_kb","type-ht_kb","status-publish","format-standard","hentry","ht_kb_category-uploading-your-website-using-ftp","ht_kb_tag-web-hosting"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>How to upload files to your website with FTP - LCN.com<\/title>\n<meta name=\"description\" content=\"How to upload files to your website using FTP at LCN.com. Follow this simple guide to uploading files via FTP to your LCN.com hosting package.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.lcn.com\/support\/articles\/how-to-upload-files-to-your-website-with-ftp\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"How to upload files to your website with FTP - LCN.com\" \/>\n<meta property=\"og:description\" content=\"How to upload files to your website using FTP at LCN.com. 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