{"id":171,"date":"2020-02-12T10:36:49","date_gmt":"2020-02-12T10:36:49","guid":{"rendered":"https:\/\/www.lcn.com\/support\/knowledge-base\/how-to-send-email-from-your-lcn-hosted-website\/"},"modified":"2020-02-12T10:36:49","modified_gmt":"2020-02-12T10:36:49","slug":"how-to-send-email-from-your-lcn-hosted-website","status":"publish","type":"ht_kb","link":"https:\/\/www.lcn.com\/support\/articles\/how-to-send-email-from-your-lcn-hosted-website\/","title":{"rendered":"How to send email from your LCN hosted website"},"content":{"rendered":"<p>This guide will explain restrictions which affect the sending of emails from scripts on the LCN web hosting platform. For customers using LCN <a href=\"https:\/\/www.lcn.com\/web-hosting\" target=\"_blank\" rel=\"noopener noreferrer\">Web Hosting<\/a> or <a href=\"https:\/\/www.lcn.com\/web-hosting\/wordpress\" target=\"_blank\" rel=\"noopener noreferrer\">WordPress hosting<\/a>.<\/p>\n<p>These restrictions are in place to ensure that email sent from our network is legitimate and follows best practice, which in turn will protect the reputation of your domain and our network. <\/p>\n<div class=\"container row col-md-24 support-article panel panel-default panel-body\" style=\"background-color: #f6e9db;border-color: #ead9c7;border: 1px solid #ddd;border-radius: 4px;padding: 1% 2%; background-image: url(\/images\/my_account\/highlight.png); background-position: left top; background-repeat: repeat-x;\">\n<p><span style=\"font-size: 17px\"><strong style=\"color: #e77600 !important; font-size: 18px;\">Please note:<\/strong> If you\u2019re unsure if this affects you, please speak to your web designer or developer and they\u2019ll be able to advise further.<\/span><\/p>\n<\/div>\n<p>Let\u2019s get started\u2026<\/p>\n<h3>What restrictions are in place?<\/h3>\n<p>When sending email from scripts on the LCN web hosting platform, customers should ensure that the <b>sender and envelope sender<\/b> is either; <\/p>\n<ul>\n<li>An email address hosted with LCN, that is located on the same LCN user account as the website hosting.<\/li>\n<li>An email address hosted elsewhere, such as Yahoo, Gmail or a domain name hosted with another provider.<\/li>\n<\/ul>\n<h3>How do I change the from address?<\/h3>\n<p>If you\u2019re using a CMS system such as WordPress or Joomla, by default the sender address will be set as the administrator user. We have included some guides below for popular CMS\u2019 on how to update this email address.<\/p>\n<p><b>WordPress:<\/b> <a href=\"https:\/\/www.wpbeginner.com\/plugins\/how-to-change-sender-name-in-outgoing-wordpress-email\/\" target=\"\u201d_blank\u201d\" rel=\"noopener noreferrer\">https:\/\/www.wpbeginner.com\/plugins\/how-to-change-sender-name-in-outgoing-wordpress-email\/<\/a><br \/><b>Joomla:<\/b> <a href=\"https:\/\/forum.joomla.org\/viewtopic.php?t=591779\" target=\"\u201d_blank\u201d\" rel=\"noopener noreferrer\"> https:\/\/forum.joomla.org\/viewtopic.php?t=591779<\/a><br \/><b>Opencart:<\/b><a href=\"https:\/\/forum.opencart.com\/viewtopic.php?t=28975\" target=\"\u201d_blank\u201d\" rel=\"noopener noreferrer\"> https:\/\/forum.opencart.com\/viewtopic.php?t=28975<\/a><\/p>\n<p>If you\u2019re using a custom-built website, we\u2019d advise speaking to your web developer to ensure that your website sends from an address which meets the above criteria. <\/p>\n<h3>Why is this restriction in place?<\/h3>\n<p>This limitation is in place to stop other LCN hosted accounts being able to imitate\/spoof your domain name on outgoing emails. This is designed to protect your domain, company image and the reputation of our network.<\/p>\n<h3>What will happen if I don\u2019t do this?<\/h3>\n<p>Unfortunately, your email won\u2019t be delivered. Depending on how your scripts are set up it\u2019s also unlikely you\u2019ll receive a bounceback to inform you of this. If you do, however, you\u2019ll get the following error:<\/p>\n<pre class=\"prettyprint linenums lang-css\">\"Mail appears to be from a domain you're not authorized to use\"<\/pre>\n<p>With this being the case, we\u2019d strongly advise testing any mailing scripts\/contact forms to ensure they\u2019re delivering correctly before making them live.<\/p>\n<p>That\u2019s it! By following this guide, you should now be able to send email from your website hassle-free.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>This guide will explain restrictions which affect the sending of emails from scripts on the LCN web hosting platform. For customers using LCN Web Hosting or WordPress hosting. These restrictions are in place to ensure that email sent from our network is legitimate and follows best practice, which in turn will protect the reputation of [&hellip;]<\/p>\n","protected":false},"author":1,"comment_status":"closed","ping_status":"open","template":"","format":"standard","meta":{"footnotes":""},"ht-kb-category":[15],"ht-kb-tag":[21],"class_list":["post-171","ht_kb","type-ht_kb","status-publish","format-standard","hentry","ht_kb_category-creating-a-new-website","ht_kb_tag-web-hosting-cloud-servers"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>How to send email from your LCN hosted website - LCN.com<\/title>\n<meta name=\"description\" content=\"How to send email from your LCN hosted website. 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