No time to waste
We understand your time is precious, so we won’t waste it by making you jump through hoops to speak to a real person.
The easiest way to contact us is to use our LiveChat service – look for the pink chat icon in the bottom-right corner of our site, and you’ll be speaking to one of our support guys in seconds. And of course you can still speak to our UK-based support team over the phone and by email.
It’s our goal to resolve all customer queries within 24 hours.
Here’s how we’ve performed over the last 7 days
Always improving with Net Promoter
We’re always looking for ways to improve our service, but we can only do that with your feedback.
Our Net Promoter Score is a customer loyalty metric (ranging from -100 to +100) that can help us understand customer satisfaction levels by asking just one simple question…
On a scale of ten, how likely are you to recommend our company to a friend or colleague?
Your score allows us to identify whether you’re happy with our service, satisfied, or unhappy. You can rate us within your LCN control panel and we’ll use this information to help measure our performance in each and every interaction. This way we can continue to improve, providing our customers with the best possible experience.
Learn more about the Net Promoter Score here.
So, what do our customers think?
We could talk all day about our highly redundant superfast web hosting or our genius-level customer support staff. But that might be a bit boring - and our customers say it so much better.
Always at the end of the phone in a helpful way
written 19 days ago by Alessandra
As always when I need help, LCN provide the best.
written 25 days ago by Jack
Excellent service, communication and support. Would not hesitate to recommend LCN to anyone. I am very pleased that I moved from my current provider. Couldn't be happier. 10/10
written 27 days ago by Sam..
Always, I get a fair deal with LCN . Worth 5 Stars anytime Helpful staff when needed Good product. Highly recommended ,
written 21 days ago by Carl
If anyone is looking for a top notch website provider, I’d recommend @lcndotcom - their customer service is out of this world!
written 3 months ago by Vic formerly Watson
https://t.co/Y1TkAGrG1c thanks to all the guys @lcndotcom for the best hosting and customer service the past 4 weeks @spikesdirect
written 3 months ago by Golf Spikes Direct