No time to waste

We understand your time is precious, so we won’t waste it by making you jump through hoops to speak to a real person.

The easiest way to contact us is to use our LiveChat service – look for the pink chat icon in the bottom-right corner of our site, and you’ll be speaking to one of our support guys in seconds. And of course you can still speak to our UK-based support team over the phone and by email.

It’s our goal to resolve all customer queries within 24 hours.


Here’s how we’ve performed over the last 7 days

Live Chat

667
Chats handled in last 7 days
53s
Average response time

Calls

806
Calls handled in last 7 days
69s
Average answer time

Emails

276
Emails handled in last 7 days
265m
Average response time

Always improving with Net Promoter

We’re always looking for ways to improve our service, but we can only do that with your feedback.

Our Net Promoter Score is a customer loyalty metric (ranging from -100 to +100) that can help us understand customer satisfaction levels by asking just one simple question…

On a scale of ten, how likely are you to recommend our company to a friend or colleague?

Your score allows us to identify whether you’re happy with our service, satisfied, or unhappy. You can rate us within your LCN control panel and we’ll use this information to help measure our performance in each and every interaction. This way we can continue to improve, providing our customers with the best possible experience.

Learn more about the Net Promoter Score here.

Our score

68

Always improving with Net Promotor

So, what do our customers think?

LCN.com
  • 73x73

    Always at the end of the phone in a helpful way

    written 19 days ago by Alessandra

  • 73x73

    As always when I need help, LCN provide the best.

    written 25 days ago by Jack

  • 73x73

    Excellent service, communication and support. Would not hesitate to recommend LCN to anyone. I am very pleased that I moved from my current provider. Couldn't be happier. 10/10

    written 27 days ago by Sam..

  • 73x73

    Always, I get a fair deal with LCN . Worth 5 Stars anytime Helpful staff when needed Good product. Highly recommended ,

    written 21 days ago by Carl

  • 5 stars on TrustPilot

    If anyone is looking for a top notch website provider, I’d recommend @lcndotcom - their customer service is out of this world!

    written 3 months ago by Vic formerly Watson

  • 5 stars on TrustPilot

    https://t.co/Y1TkAGrG1c thanks to all the guys @lcndotcom for the best hosting and customer service the past 4 weeks @spikesdirect

    written 3 months ago by Golf Spikes Direct

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