No time to waste
We understand your time is precious, so we won’t waste it by making you wade through countless phone options to speak to a real person. On average we answer calls in less than two minutes, which we think is pretty good. This means you won’t have to spend too much time listening to our
questionable fabulous choice of hold music when you need a hand!
If you’re not feeling too chatty or can’t get to the phone, you can always reach us via email. Email doesn’t mean slow response either – we aim to reply within the hour.
It’s our goal to resolve all customer queries within 24 hours.
We like to keep things simple and appreciate that not everyone that wants a website has experience with designing or coding. That's why we'll never bamboozle you with confusing tech-jargon.
We'll always go above and beyond to make sure we never end a phone call, an email ticket, or LiveChat with you confused as to what to do next.
Premium support without the price tag
We don’t believe you should be charged extra to get support on a service you’ve already paid for. That’s why you can get hold of our UK-based support team on a local rate phone number.
Call us 7 days a week on +1 646 889 1942 and our friendly support team will answer your query in no time at all.
Always improving with Net Promotor
We’re always looking for new ways to improve our service, but we can only do that with your valuable feedback.
Our Net Promoter Score is a customer loyalty metric (ranging from -100 to +100) that can help us to understand our customer satisfaction levels by asking just one simple question…
On a scale of ten, how likely are you to recommend our company to a friend or colleague?
Your score allows us to identify whether you’re happy with our service, satisfied, or unhappy.
You can rate us within your LCN.com control panel, and we use this information to help us measure our performance in each and every interaction. This way we can continue to improve, and provide our customers with the best possible experience every day.
Learn more about the Net Promoter Score here.