No time to waste
We understand your time is precious, so we won’t waste it by making you jump through hoops to speak to a real person.
The easiest way to contact us is to use our LiveChat service – look for the pink chat icon in the bottom-right corner of our site, and you’ll be speaking to one of our support guys in seconds. And of course you can still speak to our UK-based support team over the phone and by email.
It’s our goal to resolve all customer queries within 24 hours.
Here’s how we’ve performed over the last 7 days
Always improving with Net Promoter
We’re always looking for ways to improve our service, but we can only do that with your feedback.
Our Net Promoter Score is a customer loyalty metric (ranging from -100 to +100) that can help us understand customer satisfaction levels by asking just one simple question…
On a scale of ten, how likely are you to recommend our company to a friend or colleague?
Your score allows us to identify whether you’re happy with our service, satisfied, or unhappy. You can rate us within your LCN control panel and we’ll use this information to help measure our performance in each and every interaction. This way we can continue to improve, providing our customers with the best possible experience.
Learn more about the Net Promoter Score here.
So, what do our customers think?
We could talk all day about our highly redundant superfast web hosting or our genius-level customer support staff. But that might be a bit boring - and our customers say it so much better.
Great service, excellent prices, and a helpful and knowledgeable team on hand at all times to answer any queries. Recommended.
written 16 days ago by David Brewer
Absolutely no complaints. Technically minded staff with great customer service when needed and competitive prices.
written 20 days ago by Vin Chenzo
They are always helpful and great with me who is not very computer minded.
written 15 days ago by Peter
They have maintained a high standard of service over the years I have done business with them
written 24 days ago by Bob
https://t.co/Y1TkAGrG1c thanks to all the guys @lcndotcom for the best hosting and customer service the past 4 weeks @spikesdirect
written 13 days ago by Golf Spikes Direct
.@lcndotcom once again blowing the customer service out the park. I don't understand why anyone would give their Do… https://t.co/3Ctcky6Bl6
written about 1 month ago by Kris 🔥🎵🎮
Big up Matt at @lcndotcom. Sorted my email probs!
written 3 months ago by Lee Jackson
Fabulous service from @lcndotcom today - THANK YOU SO MUCH!
written 3 months ago by Vic formerly Watson
@lcndotcom You are kind, generous and have great customer service. Unusual but welcome business practices. Thank you.
written about 2 months ago by Tricia That Reading Thing