No time to waste

We understand your time is precious, so we won’t waste it by making you jump through hoops to speak to a real person.

The easiest way to contact us is to use our LiveChat service – look for the pink chat icon in the bottom-right corner of our site, and you’ll be speaking to one of our support guys in seconds. And of course you can still speak to our UK-based support team over the phone and by email.

It’s our goal to resolve all customer queries within 24 hours.

Here’s how we’ve performed over the last 7 days

Live Chat

Chats handled in last 7 days
Average response time


Calls handled in last 7 days
Average answer time


Emails handled in last 7 days
Average response time

Always improving with Net Promoter

We’re always looking for ways to improve our service, but we can only do that with your feedback.

Our Net Promoter Score is a customer loyalty metric (ranging from -100 to +100) that can help us understand customer satisfaction levels by asking just one simple question…

On a scale of ten, how likely are you to recommend our company to a friend or colleague?

Your score allows us to identify whether you’re happy with our service, satisfied, or unhappy. You can rate us within your LCN control panel and we’ll use this information to help measure our performance in each and every interaction. This way we can continue to improve, providing our customers with the best possible experience.

Learn more about the Net Promoter Score here.

Our score


Always improving with Net Promotor

So, what do our customers think?
  • 73x73

    Always so helpful and polite. Many thanks

    written 28 days ago by Beverley

  • 73x73

    very helpful and directed me all the way through to create my email with lcn. thank you for your time and support today.

    written 24 days ago by khadijah baptiste

  • 73x73

    Fantastic customer service - a high priority to me. They can easily be reached by phone or Live Chat

    written about 1 month ago by L

  • 73x73

    Reliable hosting with very good up time. Always prompt response on queries. Pretty competitive on price too.

    written about 1 month ago by Graham

  • 5 stars on TrustPilot

    @lcndotcom You are kind, generous and have great customer service. Unusual but welcome business practices. Thank you.

    written 21 days ago by Tricia Millar

  • 5 stars on TrustPilot

    I love @lcndotcom - their staff are incredible!

    written 7 days ago by Vic formerly Watson

  • 5 stars on TrustPilot

    If anyone is looking for a top notch website provider, I’d recommend @lcndotcom - their customer service is out of this world!

    written about 20 hours ago by Vic formerly Watson

  • 5 stars on TrustPilot

    .@lcndotcom once again blowing the customer service out the park. I don't understand why anyone would give their Do…

    written 12 days ago by Kris 🔥🎵🎮

  • 5 stars on TrustPilot

    @lcndotcom Another first class support conversation with the LCN folks!

    written 2 months ago by Karen Boyce

We'd love you to give us a tweet!

Get in touch and let us help you bring your idea to life

Contact us