No time to waste

We understand your time is precious, so we won’t waste it by making you jump through hoops to speak to a real person.

The easiest way to contact us is to use our LiveChat service – look for the pink chat icon in the bottom-right corner of our site, and you’ll be speaking to one of our support guys in seconds. And of course you can still speak to our UK-based support team over the phone and by email.

It’s our goal to resolve all customer queries within 24 hours.


Here’s how we’ve performed over the last 7 days

Live Chat

623
Chats handled in last 7 days
51s
Average response time

Calls

1,062
Calls handled in last 7 days
69s
Average answer time

Emails

268
Emails handled in last 7 days
240m
Average response time

Always improving with Net Promoter

We’re always looking for ways to improve our service, but we can only do that with your feedback.

Our Net Promoter Score is a customer loyalty metric (ranging from -100 to +100) that can help us understand customer satisfaction levels by asking just one simple question…

On a scale of ten, how likely are you to recommend our company to a friend or colleague?

Your score allows us to identify whether you’re happy with our service, satisfied, or unhappy. You can rate us within your LCN control panel and we’ll use this information to help measure our performance in each and every interaction. This way we can continue to improve, providing our customers with the best possible experience.

Learn more about the Net Promoter Score here.

Our score

75

Always improving with Net Promotor

So, what do our customers think?

LCN.com
  • 5 stars on TrustPilot

    https://t.co/Y1TkAGrG1c thanks to all the guys @lcndotcom for the best hosting and customer service the past 4 weeks @spikesdirect

    written 13 days ago by Golf Spikes Direct

  • 5 stars on TrustPilot

    .@lcndotcom once again blowing the customer service out the park. I don't understand why anyone would give their Do… https://t.co/3Ctcky6Bl6

    written about 1 month ago by Kris 🔥🎵🎮

  • 5 stars on TrustPilot

    Big up Matt at @lcndotcom. Sorted my email probs!

    written 3 months ago by Lee Jackson

  • 5 stars on TrustPilot

    Fabulous service from @lcndotcom today - THANK YOU SO MUCH!

    written 3 months ago by Vic formerly Watson

  • 5 stars on TrustPilot

    @lcndotcom You are kind, generous and have great customer service. Unusual but welcome business practices. Thank you.

    written about 2 months ago by Tricia That Reading Thing

We'd love you to give us a tweet!

Get in touch and let us help you bring your idea to life

Contact us