No time to waste

We understand your time is precious, so we won’t waste it by making you jump through hoops to speak to a real person.

The easiest way to contact us is to use our LiveChat service – look for the pink chat icon in the bottom-right corner of our site, and you’ll be speaking to one of our support guys in seconds. And of course you can still speak to our UK-based support team over the phone and by email.

It’s our goal to resolve all customer queries within 24 hours.


Here’s how we’ve performed over the last 7 days

Live Chat

661
Chats handled in last 7 days
51s
Average response time

Calls

898
Calls handled in last 7 days
69s
Average answer time

Emails

276
Emails handled in last 7 days
232m
Average response time

Always improving with Net Promoter

We’re always looking for ways to improve our service, but we can only do that with your feedback.

Our Net Promoter Score is a customer loyalty metric (ranging from -100 to +100) that can help us understand customer satisfaction levels by asking just one simple question…

On a scale of ten, how likely are you to recommend our company to a friend or colleague?

Your score allows us to identify whether you’re happy with our service, satisfied, or unhappy. You can rate us within your LCN control panel and we’ll use this information to help measure our performance in each and every interaction. This way we can continue to improve, providing our customers with the best possible experience.

Learn more about the Net Promoter Score here.

Our score

70

Always improving with Net Promotor

So, what do our customers think?

LCN.com
  • 73x73

    Prompt and helpful response via online chat to order query.

    written 23 days ago by Stephen

  • 73x73

    LCN are always great. Easy to use web site. Site suggests some good alternative domain names. Highly recommended

    written 24 days ago by John Tunnicliffe

  • 73x73

    We have relied upon lcn for over a decade they are a valued supplier and uphold the highest standards in terms of quality and reliability With thanks Richard Merrick

    written 29 days ago by Richard Merrick

  • 73x73

    Simple and easy, fast and efficient just what I wanted.

    written 22 days ago by Mark

  • 5 stars on TrustPilot

    @lcndotcom You are kind, generous and have great customer service. Unusual but welcome business practices. Thank you.

    written 3 months ago by Tricia That Reading Thing

  • 5 stars on TrustPilot

    .@lcndotcom once again blowing the customer service out the park. I don't understand why anyone would give their Do… https://t.co/3Ctcky6Bl6

    written 3 months ago by Small Might

  • 5 stars on TrustPilot

    If anyone is looking for a top notch website provider, I’d recommend @lcndotcom - their customer service is out of this world!

    written 2 months ago by Vic formerly Watson

  • 5 stars on TrustPilot

    I love @lcndotcom - their staff are incredible!

    written 2 months ago by Vic formerly Watson

  • 5 stars on TrustPilot

    https://t.co/Y1TkAGrG1c thanks to all the guys @lcndotcom for the best hosting and customer service the past 4 weeks @spikesdirect

    written about 2 months ago by Golf Spikes Direct

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