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Domain Registration Validation - Email Verification Process

As an ICANN accredited registrar - we are now required to comply with new rules introduced in the ICANN Whois Accuracy Program (WAP). This is a new policy introduced by ICANN that will apply to all registered domain names and requires that we verify all the contact information supplied for any domain registration is correct. You can read about ICANN's new policy at the link below: Why am I being asked to validate my registration information? This requirement has been introduced by ICANN; the governing body for domain registrations and is something that we are now required to adhere to. For all new domain registrations this process will need to be completed within 15 days to avoid suspension of the domain name. This will also be required for existing registered domain names and the process will be triggered by applying any changes to the registered domain owner details, nameserver settings, transfer of a domain, or where a domain name has WHOIS data which is incomplete or appears to be inaccurate. You’ll know if you need to verify your domain as you will see an orange icon next to your domain, in your account: How do I validate my domain? We will send an email to the registered email address for any domains requiring validation. This email will contain a verification link that you will need to click in order to complete the process. If you have multiple domains registered to the same email contact - the process will only need to be completed once, the verification will apply for all domains registered to this contact email address. What if I have registered domains on behalf of other individuals or organisations? If you register domains on behalf of any other individuals or organisations and do not have access to the registered email address for the domains, it's important to make the registrant aware of the email validation requirements. If the process is not completed within 15 days the registration of the domain will be suspended and any associated website will go offline. What should I do if a domain is registered to an inactive or non-existent email address? If your domain requires validation and the email contact registered to the domain is invalid, or incorrect, you will need to update the ownership details for the domain to set an active email address. The following guide provides instructions on how to update the registered owner details for a domain: How to update the ownership details for your domain We will then re-send the validation email to the updated address. What happens if I don’t validate my domain registration? If the domain validation process is not completed within 15 days from when the first verification email is sent, the domain registration will be suspended. This will mean that all services linked to the domain will stop functioning – websites would be taken offline and email would stop functioning. The nameservers for the domain would be reset to the LCN defaults and a ‘Domain Suspended’ holding page would be displayed. It could take up to 24 hours following unsuspension of the domain, before website/email services would start to function correctly again. I have already validated my email address – do I need to complete this process each time I register a new domain? Once you have validated your email address – this should apply to all domains and any future domains that you register to the same email contact address. There are some exceptions to this rule however; some domain extensions may require the validation of contact details to be completed individually for each domain that is registered. If this is a requirement, a notice will be added to the domains page within your account - to notify you of any pending validation requirements. Related guides Domain ownership disputes How to update your domain ownership details 10 things you should do after registering a domain name Choosing the right domain name for your website

How to update the ownership details for your domain

When registering a domain name, it's important to make sure that the registered owner details are up to date. If you move address or the owner of the domain name is changed for any reason, updating these details is recommended. You can update the ownership details for your domain through your LCN account. However, there is a charge if you want to change the registered owner (i.e. name or organisation) of a .EU domain name. Log in to your account. Click the Domains icon and choose the domain you want to update. Click Update Owner Details in the Current Domain menu on the left. Edit the information you want to change and click the Update Domain Owner Details button (see below for restrictions) Allow up to 24 hours for these changes to update in the public WHOIS database Change of owner for a .EU domain EURid, the .EU registry, requires additional authorisation when a domain owner's name or organisation change. You'll need to complete this authorisation process after you have followed the steps above in your LCN Account. For more information on EURid's authorisation process, see the EURid domain transfers page. Note: It is your responsibility to make sure your domain's ownership details are accurate. If your address changes or you sell your domain, you'll need to make sure you update the owner details. Related guides Domain Registration Validation - Email Verification Process How to hide your details from the public WHOIS database Domain ownership disputes

How to hide your details from the public WHOIS database -

The WHOIS database shows who owns a domain, when it was registered and when it expires. It is a requirement for all domain names that this information be publicly available to allow rapid resolution of technical problems and to permit enforcement of consumer protection, trademark, and other laws. The Public Access to Data on Registered Names specify our obligations as a registrar. .UK and .TEL domain names The .UK and .TEL domain registry provide a service called WHOIS opt-out which will hide the address details but is only available to non-trading individuals. By default, if a contact in the LCN system does not have the organisation field set then the contact will be set as an individual and opted out of the .UK and .TEL WHOIS. EU domain names WHOIS lookups for .EU domains do not return any registrant data, you are pointed to use the web-based WHOIS on the registry website. To get to the information you have to enter the text shown in a random capture code. If you have filled out the organisation field, the full registrant details will be displayed otherwise only the registrant email address is displayed. All other domain extensions There is no opt-out service provided by the registry, however you can buy our Domain Privacy Protector product. This stops your personal details from being displayed by replacing them with the details of our privacy service. Your details will remain on file as the legal domain owner and any enquiries for your domain will be forwarded on to you. Related guides Domain ownership disputes How to update the ownership details for your domain Domain Registration Validation - Email Verification Process

Domain ownership disputes

Domain names have become a valuable commodity that individuals and businesses want to protect. The right to use a domain name can be challenged by a third party for any number of reasons e.g. The domain name is identical or confusingly similar to a trademark or service mark in which the complainant has rights Complaint against someone who has no rights or legitimate interests in respect of the domain name The domain name has been registered and is being used in bad faith Each domain name registry has a procedure in place to deal with these disputes. If a domain you own is challenged or you wish to dispute the use of a domain, you can find out more about the process at the relevant registry: .UK domains - gTLDs (com, co, net, org, me, biz, info, mobi, tel) - .EU - .UK.COM - Related guides Domain Validation - Email Verification Process How to update your domain ownership details 10 things you should do after registering a domain name Choosing the right domain name for your website

ICANN’s updated registrant change process

ICANN are the governing body responsible for generic Top Level Domains (gTLDs), and they’ve recently changed their policy about how changes to domain owner details are handled. These changes mean that whenever an customer changes the registrant name, organisation or email address for one of their domain names, we must send emails to both the old and new registrant confirming the new details. Whilst this might seem like extra work at first, rest assured that we’ve been working hard to make this process as straight-forward as possible for our customers. So, what’s changed? When changing the name, organisation or email address on any gTLD, you’ll be presented with both the Current Domain Owner Details and the New Domain Owner Details. Once you’ve confirmed that you want to go ahead with the change, both the current domain owner and the new domain owner will receive an email (to the email supplied in the previous / new contact details) asking them to authorise the change. Both parties have seven days to confirm the change. If the email isn’t received, you can resend this from the ‘Manage Domain’ section in your account by clicking either: Resend New Registrant Authorisation Mail Resend Current Registrant Authorisation Mail What do I need to do when I receive the email? Once you’ve received the confirmation email, you need to agree to the terms and conditions at the bottom of the form. There are also two further options to consider: The 60-day registrar change lock One of the major changes enforced by ICANN is that a domain will be locked to its current registrar for 60 days following a change of registrant. This lock means the domain cannot be transferred to another provider. The good news is that you opt out of this lock by ticking the appropriate box on the authorisation email. As a completely transparent company, we’d strongly recommend doing this so you aren’t restricted to keeping your domain with us. Allowing to be your designated agent To simplify this process in the future you can allow to be your designated agent. By doing so, LCN can confirm any future registrant changes on your behalf. So, next time you want to make a change to one of your domain’s registrant details, only the new domain owner will have to confirm the change. Note: If the new domain owner has also allowed to be their designated agent no confirmation emails will be sent. Your browser does not support the video tag. Once the change of details has been confirmed by both parties, the information should take around 15 minutes to update. What if I’m the new or existing domain owner and I can’t access the email address? There are a few scenarios where you’ll be unable to make the relevant changes above from your account e.g.: If you have a typo in your current email address If you don’t have access to your current email address In these situations, you will need to contact us to so we can help you change any incorrect information. For more info about ICANN’s registrant transfer process, you can see ICANN’s documentation here. Related guides How to transfer your domain name away from us How to update the ownership details for your domain

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