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Deleting your emails

If you have a mailbox with LCN.com, you will have access to our Webmail service. This allows you to log in and manage your email directly in your Internet browser, anywhere in the world. The address you need to visit is simply: https://webmail.lcn.com You will need to login using the email address that you are trying to view, and it's password. When you first login, you will have 5 folders set-up in your mailbox (Inbox, Drafts, Sent, Junk, Trash), which allows you to keep your mailbox neat and tidy straight away. To delete your emails you must first move them to the trash folder. To do this, highlight the email you wish to delete by clicking it once, and then either press the delete key on your keyboard or select the delete icon at the top of the page. Note: You can bulk move emails by clicking the first email and holding Ctrl before clicking each email you would like to be moved. Once the email is highlighted in pink, you can select to move it in the normal way. Once you have checked all the folders and moved the emails you no longer need (including Sent), you then need to click into the Trash folder, highlight the emails and click delete. Please be aware that this will delete them permanently. Note: Once you have deleted your email within Webmail, these messages will be permanently deleted from any email client you use on your PC, laptop, and mobile devices too. This applies to email accounts using IMAP which is the default set-up for our free email hosting with your domain. If you are looking to learn more about IMAP then check out our IMAP Email Settings guide. You can view how much storage you have on the bottom left of the 'Mail' section. The percentage will be displayed and this is the total of storage used for the whole mailbox, not just the folder you are in.

Changing your POP email account to IMAP

We know how important email is to our customers and we always like to the offer the best service we can. The IMAP service is a great way to manage your mail from multiple devices and locations, which is something that POP doesn't offer. If you have not yet set up a mailbox and are looking for a guide on how to do so, please visit the following link: Setting Up an LCN email account This change is optional, so if you do not want to amend your current POP mail account, you don't need to. If you wish to take advantage of this service, we have step by step guides below which should help with the move. Outlook 2010/2013 Mac Mail Outlook 2011 for Mac Windows Live Mail Mozilla Thunderbird Apple iPhone Outlook 2010/2013 First we need to create your new IMAP mailbox, so please follow through the instructions on how to do this via our support guides, then head back here: How to set up your email account in Outlook 2010 How to set up your email account in Outlook 2013 You now need to copy any mails from your POP account to the IMAP Mailbox. This is done by simply dragging the mails and folders to your new IMAP inbox. Note: If you keep a copy of your mail on the server, you do not need to do this as the mail will automatically be delivered. Removing the account is very simple. First select the File tab on the far left, click the Account settings button and then click the account settings pop up beneath it. Make sure that you set your new IMAP mailbox as default and then highlight the old POP account and select remove. That's it! 4 simple steps to a much more versatile mailbox. Mac Mail First we need to create your new IMAP mailbox, so please follow through the instructions on how to do this via our ,strong>support guide, then head back here: How to set up your email account in Mac Mail You now need to copy any mails from your POP account to the IMAP mailbox. This is done by simply dragging the mails to your new IMAP mailbox. You will need to re-create any folders if you have these set up. Note: If you keep a copy of your mail on the server, you do not need to do this as the mail will automatically be delivered. You now need to remove the old POP account. Click Mail at the top of the client and select Preferences. The next screen will show all the accounts currently associated with Mac Mail. Locate your POP account and select the minus option at the bottom of the accounts section. A pop up message will appear giving information on what happens when the mailbox is deleted. Please be sure that you have copied mails that you need to keep, to your IMAP inbox and then click the Remove button. You should now see that your POP mailbox has been removed and you can now close any open windows in your way. You're now all set to use the IMAP service. Outlook 2011 for Mac First we need to create your new IMAP mailbox, so please follow through the instructions on how to do this via our support guide, then head back here:How to set up your email account in Outlook 2011 for Mac You now need to copy any mails from your POP account to the IMAP mailbox. This is done by simply dragging the mails to your new IMAP mailbox. You will need to re-create any folders if you have these set up. Note: If you keep a copy of your mail on the server, you do not need to do this as the mail will automatically be delivered. You can now remove the POP account. Select Tools and then Accounts from the drop down menu. You will now see both the POP & IMAP accounts set up on this screen. You would now need to select the POP account and then click the minus option at the bottom of the accounts section. A pop up message will appear giving you details on what happens when you delete a mailbox. Please be sure that you have copied mails that you need to keep to your IMAP inbox and then click the Delete button. Your POP mailbox should then be removed and you can simply close the windows down and use your IMAP mailbox. Windows Live Mail First we need to create your new IMAP mailbox so please follow through the instructions on how to do this via our support guide, then head back here: How to set up your email account in Windows Live Mail You now need to copy any mails from your POP account to the IMAP mailbox. This is done by simply dragging the mails to your new IMAP mailbox. Windows Live Mail won’t allow you to copy folders across, so you will need to re-create these. Note: If you keep a copy of the mail on the server, you do not need to do this as the mail will automatically be delivered. Now we need to remove the old POP account. Right click on the POP account name on the left hand side and select remove account. A pop up box will show a warning on exactly what happens when removing your account. If you are happy that you have a copy of all the mails you require, select Yes to continue. You have now removed your POP mailbox and you're ready to use our IMAP service. Mozilla Thunderbird First we need to create your new IMAP mailbox, so please follow through the instructions on how to do this via our support guide, then head back here: How to set up your email account in Mozilla Thunderbird You now need to copy any mails from your POP account to the IMAP mailbox. This is done by simply dragging the mails and your folders to your new IMAP inbox. Note: If you keep a copy of the mail on the server, you do not need to do this as the mail will automatically be delivered. To remove the old POP account, highlight the account name and select the View settings for this account option. As the account names will more than likely be the same, please be sure that you are removing the correct one by checking the Server Type box. Highlight the account name again and click the Account Actions option and then select Remove Account. Click Yes to confirm. With the incoming mail server removed, you now need to remove the old SMTP server, select the Outgoing Server (SMTP) option and highlight the old POP account. You can now remove the server from Thunderbird. If you have any trouble removing it, please ensure that the mail.lcn.com SMTP server is set as default and try again. You have now successfully removed your POP account and set up your IMAP mailbox. Apple iPhone First we need to create your new IMAP mailbox, so please follow through the instructions on how to do this via our support guide, then head back here: How to set up your email account on an iPhone You now need to copy any mails from your POP account to the IMAP mailbox. This is done by selecting edit on the mailbox on the iPhone and then highlighting and copying any mails you wish to keep. Note: If you keep a copy of the mail on the server, you do not need to do this as the mail will automatically be delivered. If you select move, you can then choose which account and in turn, which folder you would like to move the mail to. Once you have moved the mails you need to, we can delete the old POP account on your iPhone. Close any open applications and select Settings followed by Mail Contacts, Calendars and choose the old account. You then need to scroll down to the bottom of the page and select Delete Account. You will be asked to confirm deletion. If you are happy that you have all the mails moved which you need, tap Delete Account again and this will remove the account from your device.

How to forward your emails to another address

With email forwarding you can get email sent to your email account with us forwarded to an existing email address e.g. you@hotmail.com. Once set up, any emails sent to you@yourdomain.com would be automatically redirected to your existing email account. Log in to your LCN.com account. Click the Domains icon and choose manage next to the domain for which you want to create an email forwarder. Click Email Addresses in the Current Domain menu on the left. Under Email Forwards click the Add Email Forward button. In the From field enter a name for the email forwarder you want to create e.g. yourname. In the To field enter the email address to forward to e.g. you@hotmail.com. Click Add Email Forward and allow up to 1hr for the changes to take effect. If you have web hosting and have created an email account e.g. you@yourdomain.com, you can also create an email forwarder for the same address. This can be a quick way to share an email account with a colleague or access your email from another email account whilst travelling etc. Here is a quick demonstation

Syncing your mailbox folders using IMAP

IMAP is great for accessing your mail wherever you are. Whilst most email clients will sync your standard set of folders such as sent, drafts & trash automatically to the server, should you need to manually set these or change them for any reason, our step by step guides below will help you along the right path. If you are yet to set up your new mailbox or are looking to change from a POP mailbox to IMAP, we also have guides to help you with this: Changing your POP email account to IMAP IMAP Email Settings For a step by step guide for your email client, simply click the link for it below: Outlook 2010 Outlook 2013 Windows Live Mail Mozilla Thunderbird Mac Mail Outlook 2011 for Mac Apple iPhone Outlook 2010 Select the File tab and then choose Account Settings and then Account settings again from the drop down menu. Highlight your email account and select Change. Choose the More Settings option in the Internet E-mail Settings. Select the Sent Items tab and choose the Save sent items in the following folder on the server option. Next, highlight the Sent items folder you wish to sync. Next choose the Deleted Items tab and ensure that Move deleted items to the following folder on the server is selected and your trash folder is highlighted. Click OK and Next and Outlook will test your settings for you again. Once completed, close down any other open windows. Outlook 2013 Right click on the account on the left side of the screen and choose Account Properties. Click the Account settings button and then choose Account Settings again from the drop down menu. Highlight your account and select Change from the menu above this. Choose the More settings option which will appear on the right side of this screen. Under the Advanced tab, ensure that Do not save copies of sent items is not ticked and this will sync your sent items to the server. Windows Live Mail Right click on the account on the left side of the screen and choose Properties. Select the IMAP tab in the pop up window and ensure that you tick the Store special folders on IMAP server which is under the Special Folders section. The folder fields will automatically pick up the default folders that are set, but you change them if you wish to. Click OK to save the settings and you will return to your mailbox. Mozilla Thunderbird Highlight your mailbox and select the View settings for this account option. In the account settings menu, choose Copies & Folders and ensure that a tick is in the Place a copy in box. Here you can choose the folder and you simply need to make sure that it has your email address in this section. You will need to do the above for Message Archives as well as Drafts and templates to ensure that the folders within Thunderbird are synced to your IMAP mailbox. Mac Mail Mac Mail will store the mail locally by default, so without you syncing the folders any sent items will not appear on the server. Highlight the folder you wish to sync, for example Sent and then choose Mailbox from the top bar. With this menu open, choose Use This Mailbox For and select the type of folder that it is. In the example below, we are syncing our Sent Items folder: Follow these steps for your Drafts, Trash and Junk folders if you wish and this will ensure that any mail sent from Mac Mail is added to your IMAP account. Outlook 2011 for Mac Choose Tools along the top navigation bar and then Accounts from the list. Select the Advanced option in your account settings and then choose Folders from the tabs in the next window. You need to ensure that your folders are set to sync to the server. This is displayed by the location in brackets next to each option. Click OK to save the options and then close down any other windows that are open. Apple iPhone Tap the settings icon on your dashboard and then tap the Mail, Contacts, Calendars option. Tap the email account you wish to sync. Choose your account again which will take you to your Account information. Scroll to the bottom and choose Advanced. Under the Mailbox Behaviours header, you now have the option to change the folders for Drafts, Sent & the Deleted Mailboxes. You need to tap an option and ensure that the folder that is ticked is under the On The Server section and not the On My iPhone section. Once you have done this, choose the Advanced link on the top left and repeat for the other folders. Close down any menus to take you back to your mailbox and your folders are now synced.

An alternative to catchall email addresses

A catchall email address allows you to receive any email sent to any address at your domain e.g. anything@domain.com. Catchall email addresses are regularly abused by spammers carrying out "dictionary attacks" on domains. They send thousands of junk emails to random addresses at a domain name hoping that they will get into someone's inbox. We don't offer catchall email accounts or forwarders, which means we can significantly reduce the amount of spam and unwanted email our customers receive. It also greatly reduces the likelihood of our IP addresses being blacklisted by other networks or ISP's and lets us deliver legitimate email more effectively. Have you considered forwarding your email instead? You can use email forwards to forward email for a specific address at your domain name to an existing email account, which will help reduce your exposure to potential spam. Every domain name registered with us comes with 10 email forwards that are completely free to use, if you have a web hosting package you may have even more. Check out How to forward your emails to another address for advice on setting these up.

SMTP Sending Limits

We understand how important it is to know that once you have sent an email, it reaches its intended destination as quickly and securely as possible. To ensure that everyone on our shared hosting is using our email service fairly and in a way that it will not affect other users, we have the following SMTP sending limits: 100 recipients per email. 100 emails sent per mailbox per hour. 500 emails sent per domain per hour. If you do find that you send out a large amount of emails that could take you over our sending limits, you may need to consider using a dedicated bulk email service like Mailing Manager. This is a separate service which allows you to manage and track your mailing campaigns in a much easier and efficient way. If you are already an LCN.com customer, we offer you the chance to try the full service completely free as well as giving you 500 email credits. Mailing Manager Mailing Manager itself hosts a wide range of features, details of which can be found below: Campaign Management - Create and manage multiple mailing campaigns at once. Advanced Statistics reporting - In-depth reports on all emails sent using the service including tracking. Free Professional Templates - Get your campaign started straight away with ready-made professional looking templates. Website integration tools - Add ready-made forms to your website to boost the effectiveness of your email marketing campaigns. To start your trial, just log in to your LCN.com account, select Bonus Features and then redeem the Mailing Manager offer. More details on Mailing Manager can be found on their website: www.mailingmanager.co.uk If you have any further questions on the new sending limits please call 01438 342 490 or send us a support ticket.

How to manage spam mail

Mailguard is the spam protection system provided with all email accounts hosted with LCN - the Mailguard spam filter will attempt to filter out any spam mail or virus/malware content before it reaches the inbox for your accounts. Enabling Mailguard Mailguard is enabled by default for all email accounts hosted with LCN.com, you do not need to do anything to enable spam/virus content filtering for your accounts. Disabling Mailguard Mailguard can be disabled by logging in to Webmail for your account. The options to disable Mailguard or adjust the filter sensitivity are currently only available using the 'LCN' interface for Webmail. To disable Mailguard, go to the 'settings' menu within Webmail. Then select the Mailguard settings menu, you can then adjust the 'Spam Filter Sensitivity' setting to disable Mailguard - or to adjust the sensitivity of the spam filter: Select the 'Save' button at the bottom of the page to save any changes to the Mailguard settings. Managing spam mail for your accounts To view mail blocked as spam – you will need to log in to Webmail or use an IMAP mail client to check the ‘Junk’ folder for your account. To log in to Webmail go to: http://webmail.lcn.com Viewing mail blocked as spam: After logging in to Webmail for your account, you will then need to select the ‘Junk’ folder from the folders list on the left of the page: Emptying the Junk folder: To empty the junk folder of all message, select the Junk folder from the folders list on the left of the page, then select the settings icon in the bottom left corner of the page and select 'Empty': Whitelisting a domain or sender: Options are provided when viewing a message within Webmail, to Whitelist the senders address, or the domain name of the senders email address. Marking message as Junk/Not-Junk You can use the ‘Mark’ icon within Webmail to mark an item as junk or not-Junk: Select the 'Mark' icon, then select the option to mark As-Junk, or as Not-Junk from the menu: Accessing settings for Mailguard You can use the setttings menu within Webmail to remove whitelisted domains/senders, to adjust the spam filter sensitivity or to delete legacy preferences/rules copied from the old Mailguard system for your account. To access the settings for Mailguard, select the settings icon within Webmail: Then select the menu for 'Mailguard Settings', under Preferences:

How to set up an email auto responder

If you're likely to be away for a given length of time it can be really useful to set up an auto responder (Also known as an Out Of Office reply) to notify anyone that emails you during that time. The response can be anything you specify, and you are not limited to a character length! An example of an auto response is as follows: "I am out of the office until 1st January. I will address your query upon my return. Should your message be urgent, please contact: 01234 567 890, Thank you for your e-mail." To enable an auto responder Log in to your LCN.com account. Click Email Addresses and select Settings next to the email address you wish to set up an Auto Responder for. Under the Manage Email Address menu in the top left select Auto Responder. Tick the Auto Responder Enabled box. In the Message Subject field enter a title for your message. This will appear as the subject of your email. In the Message field enter your auto response. Finally click Set Auto Responder. From this page you can toggle your Auto Responder on and off at anytime. Also, you can set a start date and end date if the auto responder needs to be set up in the future

How to manage spam mail for email accounts on Cloud hosting using cPanel

This guide will explain how to enable spam filtering for mail accounts using Cloud hosting in cPanel including details on how to configure spam filtering settings for accounts. If you are a customer on an LCN.com Web hosting plan, this guide will provide instructions for managing spam mail. To enable spam filtering for email accounts in cPanel – you will first need to enable to the Apache SpamAssassin mail filter. To enable SpamAssassin, log in to cPanel and select the link under the Email menu: Select to enable Apache SpamAssassin: You can then set the spam filter sensitivity by adjusting the ‘score’ drop down menu – lower values will mean the filter is stricter in filtering spam messages. You can enable or disable auto-deletion of spam messages. If you don’t want messages marked as spam to be automatically deleted – you can set up custom filter behaviour by going back to the main menu for cPanel and selecting ‘Global Email Filters’ from the email menu. This will allow you to specify a folder that email filtered as spam should be moved to for example. You can also create other custom message rules for incoming mail from this menu – see below for an example of a rule to move messages to a specific folder based on the spam filter score:

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