Need help setting up an email. Check through our amazing guides

How to delete your emails

Learn how to delete your LCN emails on your LCN Web hosting, WordPress hosting or Email hosting. If you have a mailbox with LCN, you’ll have access to our Webmail service. This allows you to log in and manage your email directly in your internet browser from anywhere in the world. The address you need to visit is: https://webmail.lcn.com Before you start you’ll need to have the email address and password for the account you’re looking to remove emails from. If you’re unsure of these details they can be found in your LCN account. Let’s get started… Login using the email address and password for your LCN account. Note: When you first login, you will have 5 folders set-up in your mailbox (Inbox, Drafts, Sent, Junk, Trash), which allows you to keep your mailbox neat and tidy straight away. To delete your emails you must first move them to the trash folder. To do this, highlight the email you wish to delete by clicking it once, and then either press the delete key on your keyboard or select the delete icon at the top of the page. Note: You can bulk move emails by clicking the first email and holding Ctrl before clicking each email you would like to be moved. Once the email is highlighted in pink, you can select to move it as above. Once you have checked all the folders and moved the emails you no longer need (including the Sent folder), you then need to click into the Trash folder, highlight the emails again and click delete. Please be aware that this will delete them permanently. Note: Once you have deleted your email within Webmail, these messages will be permanently deleted from any IMAP connected email client you use on your PC, laptop, and mobile devices too. If you are looking to learn more about IMAP then check out our How to set up POP or IMAP email guide. You can view how much storage you are using on the bottom left of the Mail section. The percentage will be displayed and this is the total storage used for the whole mailbox, not just the folder you are in. Your browser does not support the video tag. That’s it! You’ve deleted emails from your mailbox. Related guides Webmail FAQ Using Webmail (Category) How to create an email address at LCN

Changing your POP email account to IMAP

This guide will show you how to change your POP email account to IMAP if you’re using LCN Web hosting, WordPress hosting or Email hosting. The IMAP service is a great way to manage your mail from multiple devices and locations, which is something that POP doesn't offer. If you need help setting up your email account, we’ve got a guide for that, here. This change is optional, so if you do not want to amend your current POP account, you don't need to. When you’re ready to get going, just use the links below to go straight the instructions for the email client you’re using. Let’s get started… Changing your POP email account to IMAP on Outlook 2016 Changing your POP email account to IMAP on Mac Mail Changing your POP email account to IMAP on Outlook 2016 First, you need to create your new IMAP mailbox. if you’re unsure how to do this, we’ve got a guide with all the steps you need, here. You now need to copy any mails from your POP account to the IMAP account. This is done by simply dragging the mails and folders to your new IMAP inbox. Please note: If you keep a copy of your mail on the server, you don’t need to do this as the mail will be delivered automatically. Once you’re confident all your emails are now in your new IMAP account, you need to remove the old POP account. First, select the File tab on the far left, click the Account settings button and then click the Account settings pop up beneath it. Finally, click the POP account so that it’s highlighted and click Remove. Your browser does not support the video tag. That’s it! You’ve switched your POP email account to IMAP. Changing your POP email account to IMAP on Mac Mail First, you need to create your new IMAP mailbox. if you’re unsure how to do this, we’ve got a guide with all the steps you need, here. You now need to copy any mails from your POP account to the IMAP account. This is done by simply dragging the mails and folders to your new IMAP inbox. Please note: If you keep a copy of your mail on the server, you don’t need to do this as the mail will be delivered automatically. Once you’re confident all your emails are in the new IMAP account, you need to remove the old POP account. First, select the Mail tab on the far left and click the Preferences button. Then click on Accounts tab, select the POP account you wish to remove and click on the ‘-‘ symbol in the bottom left. Your browser does not support the video tag. That’s it! You’ve switched your POP email account to IMAP. Related guides How to set up your email account in Mac Mail How to set up your email account in Outlook 2016 How to create an email address

How to set up email forwarding

Email forwarding allows you to redirect emails from one email address to another. For example, an email sent to info@domain.com can be automatically forwarded to info@gmail.com. All LCN domain names come with 10 free email forwards, and this guide will explain everything you need to know to get these set up in no time! Let’s get started... Log in to your LCN account. Click Email Addresses. Under Email Forwards, click Add An Email Forward. In the From field enter a name for the email forwarder e.g. info In the To field enter the email address to forward to e.g. info@gmail.com Click Add Email Forward and allow up to an hour for the change to take effect. If you’re an LCN Web hosting, WordPress hosting or Email hosting customer you can create a mailbox and an email forwarder for the same address. This will allow you to share your emails with a colleague automatically. Your browser does not support the video tag. That’s it! You’ve set up email forwarding. Related guides Deleting your LCN.com emails An alternative to catchall email addresses How to set up an email auto responder

Syncing your mailbox folders using IMAP

IMAP is great for accessing your mail wherever you are. Whilst most email clients will sync your standard set of folders such as sent, drafts & trash automatically to the server, should you need to manually set these or change them for any reason, our step by step guides below will help you along the right path. If you are yet to set up your new mailbox or are looking to change from a POP mailbox to IMAP, we also have guides to help you with this: Changing your POP email account to IMAP IMAP Email Settings For a step by step guide for your email client, simply click the link for it below: Outlook 2010 Outlook 2013 Windows Live Mail Mozilla Thunderbird Mac Mail Outlook 2011 for Mac Apple iPhone Outlook 2010 Select the File tab and then choose Account Settings and then Account settings again from the drop down menu. Highlight your email account and select Change. Choose the More Settings option in the Internet E-mail Settings. Select the Sent Items tab and choose the Save sent items in the following folder on the server option. Next, highlight the Sent items folder you wish to sync. Next choose the Deleted Items tab and ensure that Move deleted items to the following folder on the server is selected and your trash folder is highlighted. Click OK and Next and Outlook will test your settings for you again. Once completed, close down any other open windows. Outlook 2013 Right click on the account on the left side of the screen and choose Account Properties. Click the Account settings button and then choose Account Settings again from the drop down menu. Highlight your account and select Change from the menu above this. Choose the More settings option which will appear on the right side of this screen. Under the Advanced tab, ensure that Do not save copies of sent items is not ticked and this will sync your sent items to the server. Windows Live Mail Right click on the account on the left side of the screen and choose Properties. Select the IMAP tab in the pop up window and ensure that you tick the Store special folders on IMAP server which is under the Special Folders section. The folder fields will automatically pick up the default folders that are set, but you change them if you wish to. Click OK to save the settings and you will return to your mailbox. Mozilla Thunderbird Highlight your mailbox and select the View settings for this account option. In the account settings menu, choose Copies & Folders and ensure that a tick is in the Place a copy in box. Here you can choose the folder and you simply need to make sure that it has your email address in this section. You will need to do the above for Message Archives as well as Drafts and templates to ensure that the folders within Thunderbird are synced to your IMAP mailbox. Mac Mail Mac Mail will store the mail locally by default, so without you syncing the folders any sent items will not appear on the server. Highlight the folder you wish to sync, for example Sent and then choose Mailbox from the top bar. With this menu open, choose Use This Mailbox For and select the type of folder that it is. In the example below, we are syncing our Sent Items folder: Follow these steps for your Drafts, Trash and Junk folders if you wish and this will ensure that any mail sent from Mac Mail is added to your IMAP account. Outlook 2011 for Mac Choose Tools along the top navigation bar and then Accounts from the list. Select the Advanced option in your account settings and then choose Folders from the tabs in the next window. You need to ensure that your folders are set to sync to the server. This is displayed by the location in brackets next to each option. Click OK to save the options and then close down any other windows that are open. Apple iPhone Tap the settings icon on your dashboard and then tap the Mail, Contacts, Calendars option. Tap the email account you wish to sync. Choose your account again which will take you to your Account information. Scroll to the bottom and choose Advanced. Under the Mailbox Behaviours header, you now have the option to change the folders for Drafts, Sent & the Deleted Mailboxes. You need to tap an option and ensure that the folder that is ticked is under the On The Server section and not the On My iPhone section. Once you have done this, choose the Advanced link on the top left and repeat for the other folders. Close down any menus to take you back to your mailbox and your folders are now synced. Related guides How to create an email address Deleting your LCN.com emails How to manage spam mail

An alternative to catchall email addresses

A catchall email address allows you to receive any email sent to any address at your domain e.g. anything@domain.com. Catchall email addresses are regularly abused by spammers carrying out "dictionary attacks" on domains. They send thousands of junk emails to random addresses at a domain name hoping that they will get into someone's inbox. We don't offer catchall email accounts or forwarders, which means we can significantly reduce the amount of spam and unwanted email our customers receive. It also greatly reduces the likelihood of our IP addresses being blacklisted by other networks or ISP's and lets us deliver legitimate email more effectively. Have you considered forwarding your email instead? You can use email forwards to forward email for a specific address at your domain name to an existing email account, which will help reduce your exposure to potential spam. Every domain name registered with us comes with 10 email forwards that are completely free to use, if you have a web hosting package you may have even more. Check out How to forward your emails to another address for advice on setting these up. Related guides Webmail FAQ Managing your email account (category) Setting up your email account (category)

SMTP Sending Limits

We understand how important it is to know that once you have sent an email, it reaches its intended destination as quickly and securely as possible. To ensure that everyone on our shared hosting is using our email service fairly and in a way that it will not affect other users, we have the following SMTP sending limits: 100 recipients per email. 100 emails sent per mailbox per hour. 500 emails sent per domain per hour. If you do find that you send out a large amount of emails that could take you over our sending limits, you may need to consider using a dedicated bulk email service like Mailing Manager. This is a separate service which allows you to manage and track your mailing campaigns in a much easier and efficient way. If you are already an LCN.com customer, we offer you the chance to try the full service completely free as well as giving you 500 email credits. Mailing Manager Mailing Manager itself hosts a wide range of features, details of which can be found below: Campaign Management - Create and manage multiple mailing campaigns at once. Advanced Statistics reporting - In-depth reports on all emails sent using the service including tracking. Free Professional Templates - Get your campaign started straight away with ready-made professional looking templates. Website integration tools - Add ready-made forms to your website to boost the effectiveness of your email marketing campaigns. To start your trial, just log in to your LCN.com account, select Bonus Features and then redeem the Mailing Manager offer. More details on Mailing Manager can be found on their website: www.mailingmanager.co.uk If you have any further questions on the new sending limits please call 01438 342 490 or send us a support ticket. Related guides Deleting your LCN.com emails Changing your POP email account to IMAP How to forward your emails to another address An alternative to catchall email addresses

How to manage spam mail

Mailguard is the free spam protection system provided with all LCN email accounts. The filter will analyse the traits of emails as they come into our system and move anything that appears to be spam to your junk folder. This guide will show LCN Web hosting, Email hosting and WordPress hosting customers how to manage Mailguard. Let’s get started… Enabling / Disabling Mailguard Mailguard is enabled by default for all email accounts hosted with LCN. To disable it, follow the steps below: Login to LCN Webmail. Click Settings on the top right. Under Preferences, Select the Mailguard Settings. Slide the Spam Filter Sensitivity to Off. Click SAVE. Your browser does not support the video tag. Managing spam mail for your email accounts Email marked as spam can be managed from Webmail. To view email marked as spam Login to LCN Webmail. Select the Junk folder from the folders list. To empty the Junk folder Login to LCN Webmail. Select the Junk folder from the folders list. Select the settings icon in the bottom left corner of the page and click Empty. Your browser does not support the video tag. To whitelist a domain or sender If a message is whitelisted the email address and/or domain will always be allowed into your inbox. Login to LCN Webmail. Select the Junk folder from the folders list. Select the message you would like to whitelist. Select either Whitelist Sender or Whitelist Domain. Your browser does not support the video tag. To mark messages as Junk/Not-Junk By marking a message as Junk/Not-Junk you will be helping our spam filters identify future spam. Login to LCN Webmail. Select the message you want to mark as junk. Click the Mark icon. Select the option to mark As junk, or Not as junk. Your browser does not support the video tag. To access settings for Mailguard You can use the settings menu to remove whitelisted domains/senders or to adjust the spam filter sensitivity. To access the settings for Mailguard: Login to LCN Webmail. Click Settings on the top right. Under Preferences, Select the Mailguard Settings. Your browser does not support the video tag. Related guides An alternative to catchall email addresses How to forward your emails to another address How to manage spam mail for email accounts on Cloud hosting using cPanel

How to set up an email auto responder

If you're likely to be away for a given length of time it can be really useful to set up an auto responder (Also known as an Out Of Office reply) to notify anyone that emails you during that time. The response can be anything you specify, and you are not limited to a character length! An example of an auto response is as follows: "I am out of the office until 1st January. I will address your query upon my return. Should your message be urgent, please contact: 01234 567 890, Thank you for your e-mail." To enable an auto responder Log in to your LCN.com account. Click Email Addresses and select Settings next to the email address you wish to set up an Auto Responder for. Under the Manage Email Address menu in the top left select Auto Responder. Tick the Auto Responder Enabled box. In the Message Subject field enter a title for your message. This will appear as the subject of your email. In the Message field enter your auto response. Finally click Set Auto Responder. From this page you can toggle your Auto Responder on and off at anytime. Also, you can set a start date and end date if the auto responder needs to be set up in the future Related guides Deleting your LCN.com emails Changing your POP email account to IMAP How to forward your emails to another address

How to manage spam mail for email accounts on Cloud hosting using cPanel

This guide will explain how to enable spam filtering for mail accounts using Cloud hosting in cPanel including details on how to configure spam filtering settings for accounts. If you are a customer on an LCN.com Web hosting plan, this guide will provide instructions for managing spam mail. To enable spam filtering for email accounts in cPanel – you will first need to enable to the Apache SpamAssassin mail filter. To enable SpamAssassin, log in to cPanel and select the link under the Email menu: Select to enable Apache SpamAssassin: You can then set the spam filter sensitivity by adjusting the ‘score’ drop down menu – lower values will mean the filter is stricter in filtering spam messages. You can enable or disable auto-deletion of spam messages. If you don’t want messages marked as spam to be automatically deleted – you can set up custom filter behaviour by going back to the main menu for cPanel and selecting ‘Global Email Filters’ from the email menu. This will allow you to specify a folder that email filtered as spam should be moved to for example. You can also create other custom message rules for incoming mail from this menu – see below for an example of a rule to move messages to a specific folder based on the spam filter score: Related guides How to manage spam mail How to add email addresses on Cloud hosting using cPanel How to configure email accounts on Cloud hosting using cPanel

Need a hand? Search over a hundred step-by-step support guides