How to update your LCN account details

This guide will explain how to update your LCN account information including: username, password, account holder contact information, security question/answer and billing details. This will allow you to change the login details required to access your account, or to pass management of your account to another individual and remove your contact details from the account.

Skip to:

Changing your username
Changing your account password
Regaining access to your account
Changing your account security details
Changing billing information
Changing account holder details

Let’s get started…

Updating your LCN account username

  1. Login to your LCN account.
  2. Click the Account Details icon from the My Account page of your account
  3. To update your account username, you will need to enter a new email address using the following section of the page:

    Please Note: When you change the email address for your account, this will automatically become your username. This will also change the email address that any renewal reminders for your account are sent to. You can also set a backup email address for your account from this page if you want renewal reminders to also be sent to an alternative address

Updating your LCN account password

  1. Login to your LCN account.
  2. Click the Account Details icon from the My Account page of your account and go to the ‘Update Password’ section.
  3. Enter your current password, then enter the new password you want to apply into the relevant fields, then select update password.

Regaining access to your account

If you've lost the username/password needed to access your account you can use these pages to reset your password or get a username reminder.

If you no longer have access to the email address that you originally signed up with, the support team can help you to regain access to your account if you get in touch with us by phone, email or live chat.

Changing your security question/answer

  1. Login to your LCN account.
  2. Click the Account Details icon from the My Account page of your account and go to the ‘Security Question and Answer’ section.
  3. Select a security question for your account and enter an answer for the security question, click update security question to apply this change:

Changing or removing billing information

  1. Login to your LCN account.
  2. Click the Orders and Billing icon from the My Account page.
  3. Select manage cards, then select delete alongside any card details that you need to remove.
  4. You can then select add a new card to enter a different card to be used for auto-renewals or any future orders/renewals.

Please Note: Storing a card to your account is not required, but would be needed if you want to enable auto-renewal for any services within your account.

Changing account holder details

If you need to pass control of your LCN account to someone else, this can be carried out by updating your accounts contact information.

Changing account holders name and address details

  1. Login to your LCN account.
  2. Click the ‘Contacts’ icon from the My Account page of your account.
  3. Select edit alongside the default contact on this page. Here you can then change the account holders name, address and contact details.
  4. Select update contact details to save any changes applied on this page.

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