How to handle a suspended or compromised mailbox
This guide is to provide steps on what to do next if you have a mailbox that has been suspended and how to handle a compromised mailbox.
Let’s get started…
Why has my mailbox been suspended?
If your mailbox has been suspended it has likely been used to send viruses or phishing links to other people’s email addresses.
Our systems are constantly monitored for compromised mailboxes sending spam or phishing emails. If your mailbox is sending either of these types of messages, it will be suspended to protect our network reputation and to ensure other customers are not affected by this malicious activity.
How do I identify that my mailbox has been compromised?
A sign that this may be happening is a sudden influx of delivery failure notifications for emails you have not sent showing in your inbox.
How does this happen?
A mailbox that is sending viruses or phishing links is usually caused by a virus or form of malware that has made its way onto one of your devices that you use to send and receive email.
Another possibility is that your password has been compromised and this would usually be due to a weak password being used as they can be easy to guess or cracked by computers.
What should I do?
When you see that a mailbox has been suspended or if you believe that your mailbox may be compromised the first step will be to run virus and malware scans on any devices (computers, phones and tablets) you use to access your email and make sure that all potential problems are cleared up.
After you have completed your checks and you are happy that you are free of any viruses or malware reset your email password from your LCN account.
We have a guide for this here.
If we have suspended your mailbox you will need to contact our support team to confirm that the above checks have been made. Once we’re happy that they have, we will proceed through account security. Once security has been passed, we can then unsuspend the mailbox and we must make sure your mailbox password is reset.
That’s it! You now have all the information needed to unsuspend and secure your LCN hosted mailbox.