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How to validate the email address on your domain

As an ICANN accredited registrar we’re required to comply with rules in the ICANN Whois Accuracy Program (WAP). This policy requires us to take steps to ensure the contact information linked to domain names is valid and up to date. You can read about this here.

This process will need to be completed within 15 days to avoid suspension of the domain name.

This is also required for existing registered domain names and the process will be triggered when changing the domain owner details, nameserver settings, transferring the domain, or where a domain name has WHOIS data which is incomplete or appears to be inaccurate.

You’ll know if you need to verify your domain as you will see an orange icon next to your domain, in your account:

How do I validate my domain?

We will send an email to the registered email address for any domains requiring validation. This email will contain a verification link that you will need to click in order to complete the process.

If you have multiple domains registered to the same email contact – the process will only need to be completed once, the verification will apply for all domains registered to this contact email address.

What if I have registered domains on behalf of other individuals or organisations?

If you register domains on behalf of any other individuals or organisations and do not have access to the registered email address for the domains, it’s important to make the registrant aware of the email validation requirements. If the process is not completed within 15 days the registration of the domain will be suspended and any associated website will go offline.

What should I do if a domain is registered to an inactive or non-existent email address?

If your domain requires validation and the email contact registered to the domain is out of date, you will need to update this in the ownership details of the domain. This guide will show you how to do this: How to update the ownership details for your domain

We will then re-send the validation email to the updated address.

What happens if I don’t validate my domain registration?

If the domain validation process is not completed within 15 days from when the first verification email is sent, the domain will be suspended. This means that all services linked to the domain will stop functioning – websites would be taken offline and email would stop functioning. The nameservers for the domain would be reset to the LCN defaults and a ‘Domain Suspended’ holding page would be displayed. It could take up to 24 hours following unsuspension of the domain, before website/email services would start to function correctly again.

I have already validated my email address – do I need to complete this process each time I register a new domain?

Once you have validated your email address – this should apply to all domains and any future domains that you register to the same email contact address.

There are some exceptions to this rule however; some domain extensions may require the validation of contact details to be completed individually for each domain that is registered. If this is a requirement, a notice will be added to the domains page within your account – to notify you of any pending validation requirements.

What if I need to resend the verification email?

If you have missed or not received the verification email you can request for it to be resent from your Account.

Go to My Account, then Domains and click on the card icon that will be showing by your domain name. You will then have a link that will allow you to resend the verification email to the address listed for that domain name.

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