Covid-19: Our message to you

We're still here supporting you.

During these very challenging times, we remain committed to providing the very best support we can. To do this, we have arranged for the majority of our workforce to continue their roles safely from home.

Our business already supported distributed working across most teams, however, our contact centres are still adjusting to home working so please bear with us if you experience a short delay when contacting us. Also, please check our opening hours before getting in touch in case they are updated.

Opening hours

Opening hours effective from Saturday 21st March 2020

Monday to Friday

Tickets will be managed and LiveChat available from 8 am to 7 pm. Phone lines will operate 9 am to 5.30 pm.


Tickets will be managed and LiveChat available from 9 am to 5.30 pm. Phone support is temporarily suspended at weekends.

Thank you for your patience and understanding.

Stay safe.

Your LCN team

Reported at: 07:13 - 19 Mar 2020

Affects: Phone support

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