LCN - Email connectivity issues - [05/12/2018]

******Update 07/12/18 @ 07:45******

Our Engineering team have confirmed that the email issues should now be resolved.

A new database server is now in place and we’ve seen email passing through the platform normally.

We’ll continue to monitor this closely throughout this morning and any further updates required will be be added to this page.

Thank you to everybody affected for their patience and understanding whilst we worked to get this resolved.

Your LCN team

******End update******

******Update 06/12/18 @ 21:15******

Our Engineering team’s efforts to restore email services to normal are still ongoing.

Since the last update we’ve been working on commissioning a new database server for our spam filtering system. However, this is taking longer than expected due to the large volume of data having to be transferred from the old server.

We’ll be continuing our work on this overnight, in the meantime customers will, unfortunately, continue to encounter spam email entering their inboxes.

A further update will be provided tomorrow AM.

Please accept our sincerest apologies for the inconvenience this may be causing.

Your LCN team

******End update******

******Update 06/12/18 @ 16:49******

Our efforts to resolve email delivery issues are ongoing.

Our engineers have nearly completed the rebuild of the spam scanning database server which they hope to have in place later this evening.

Whilst they complete this, customers may continue to receive higher than usual levels of spam email through to their inboxes. Apologies for this, unfortunately, this is necessary to ensure genuine email continues to be delivered.

Due to the volume of email being processed there may be some delays in delivery, we're doing all we can to process the queue as quickly as possible.

As soon as this is complete and the new server is in place, a further update will be provided.

Your LCN team

******End update******

******Update 06/12/18 @ 12:30******

Our efforts to resolve email delivery issues are ongoing.

As part of this, we’re in the process of rebuilding one of our spam scanning database servers. Whilst this is completed, customers may receive higher than usual levels of spam email through to their inboxes. Apologies for this, unfortunately, this is necessary to ensure genuine email continues to be delivered.

Due to the volume of email being processed there may be some delays in delivery, we're doing all we can to process the queue as quickly as possible.

As soon as this is complete and the new server is in place, a further update will be provided.

Your LCN team

******End update******

******Update 06/12/18 @ 10:15******

Email has now started being delivered to customer’s mailboxes as normal.

We’re still working to fix the underlying cause of the problem, in conjunction with the provider of our spam filtering system. However, we’ve made some temporary adjustments to our email platform to allow for normal operations.

We’ll continue to monitor the platform and as a soon as we have a permanent fix, a further update will be provided.

Please accept our sincerest apologies for any inconvenience caused.

Your LCN team

******End update******

******Update 06/12/18 @ 08:10******

Overnight we became aware of an issue delaying the delivery of incoming email to LCN hosting email accounts. Following a lengthy investigation, we've narrowed this down to an issue with the spam filtering software used on our email platform.

We're currently working closely with the vendor of this software to resolve the issue as quickly as possible. As soon as further information becomes available it will be added to this page.

Please accept our sincerest apologies for any inconvenience caused.

Your LCN team

******End update******

Our Engineering team are currently investigating email connectivity issues.

As soon as further information becomes available it will be added to this page.

Please accept our sincerest apologies for any inconvenience caused.

Your LCN team

Reported at: 20:47 - 05 Dec 2018

Affects: Email

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