Become a customer support advisor

Location: Stevenage, Hertfordshire (20 minutes from London Kings Cross)
Contract: Permanent
Responsible to: Customer Service Manager

This is an opportunity to join a vibrant, energetic team of Customer Service Advisors.

The department has responsibilities over pre sales and after sales care. Covering a wide spectrum of questions and problems from the public via Phone, e-mail, fax and letters. The ideal candidate will be strongly customer focused and with an excellent telephone manner and the ability to work under pressure yet still retain a calm demeanour.

Reporting to the Customer Services Manager you will need to be happy to work unsupervised and ensure that work is handled in a fair way between the team. You should be IT literate and comfortable with being on the phone for a large portion of the day.

Main responsibilities

The day-to-day responsibilities of the role include:

  • To answer calls from the public in a polite and professional way.
  • To respond swiftly to E-mail, letters and faxes in a professional manner.
  • To maintain good customer relations and provide top class support.
  • To escalate issues to relevant departments and follow up to ensure that a resolution is made.

Qualifications

No qualifications are necessary for this role as full training will be provided.


The benefits of working for us

The benefits of working for us

Work, fun, and generous benefits go together. As a member of our team you’ll enjoy benefits such as…

  • 26 days annual holiday (including your birthday)
  • Generous training plan, free books and other learning resources
  • Relaxed working environment
  • Free bikes to use during the day and bike storage
  • Free snacks and fruit
  • Games room and chillout lounge
  • Free local gym membership

That’s only a few of the benefits too! Check out the full list here and you’ll quickly learn why LCN.com really is a great place to work.

Want to know more or apply for the role? Get in touch with us at agreatplacetowork@lcn.com