We're here to provide a little extra help
With all the uncertainty in the world right now, we want you to know we’re still here to help and to provide the very best support we can.
The majority of our workforce are now working from home, including our contact centres so please bear with us if you experience any delays when contacting us while we adjust. Also, please keep an eye on our opening hours for any updates.
Each business faces a unique set of challenges and as we all adapt to the current situation, we hope we can give you an extra helping hand if you need it.
Help with billing
Many small businesses are dealing with sudden and unexpected financial challenges right now so if you’re struggling, we’ll support you however we can. Please contact us if you have any concerns about your billing.
Are your domain names overdue? If you have an overdue .com, .net, .biz, .org or .info and they are entering the redemption phase, please contact us. We may be able to waive the redemption fee and make it easier for you to restore your domain.
Stay open & connected to your customers
Web Design Express
Open your business online in just 3 days*. With Web Design Express we can build you a professional, one-page website and help you develop a strong digital presence – fast!
WordPress Web Hosting
Prefer to do it yourself? Launch your WordPress site with WordPress hosting in no time. Enjoy free premium themes, pre-packaged plugins and unlimited bandwidth.
Frequently asked questions about our response to COVID-19
Are the support teams available to help?
Yes of course, and to keep our employees as safe as possible, the majority of our workforce are now working remotely. Our teams are available and ready to provide top-class service to our customers.
How do I contact support?
The same way as always - you can call us, speak to us instantly over LiveChat or raise a ticket. As our staff adjust to working remotely with new phone software, please bear with us if you experience any delays when contacting us.
Have you and your supply chain made any provisions to deal with COVID-19?
As a cloud-based company we’re used to accessing the necessary systems to enable us to provide our normal services to customers. We continue to work with our cloud computing and systems partners to ensure our platform remains stable and available at all times and we’re in regular contact with our hardware and connectivity partners as they continue to provide uninterrupted services.
How does your business continuity plan deal with COVID-19?
Safety is the top priority for our business continuity plan so moving our employees out of our offices and setting them up to work from home, was our first step. Now, with staff safely working remotely, we are able to dedicate all our resources to ensure service continues as normal. Our staff are equipped with all the tools they need to continue delivering advice and support even if the current crisis escalates further.
Are your data centres impacted?
Our UK data centres are fully operational but we’ve reduced the number of employees on site to ensure their health and safety. As ’key workers’, two network administrators continue to operate in each centre so they can provide remote support when necessary. Safe social distancing protocols are in place and each administrator uses their own computer equipment to keep the working environment as clean as possible. When travelling to and from work, these administrators carry official documents to demonstrate to law enforcement that they are undertaking a key worker role.
My business is struggling, can you help?
We hope so, we’ll do our absolute best to help however we can. Our support includes discussions about your billing or any issues you may have with upcoming renewals. It’s our view that all businesses need to support each other to get through this crisis and we want to help you maintain a strong digital presence and stay connected to your customers. So, if you need a little extra help, please get in touch and don’t suffer in silence.
Can you help me get my business online quickly?
Absolutely. We’ve introduced a new super-speedy Web Design Express service that will get your business online in just 3 days*. We’ll build you a small, stunning website and if you need to make changes in future or would like to upgrade your package, simply get in touch and we’ll get the ball rolling for you. Call us on 01438 532 000 for more information or take a look at our Web Design Express package now.
* With the Web Design Express package, websites will be designed and built within 3 working days on receipt of all images and content from the Customer.