How to stop spam email

Applies to: Starter Hosting, Dynamic Hosting, Premium Hosting, Unlimited Hosting, Email Hosting

All of our hosting packages come with at least 1 spam protected mailbox. This is particularly helpful if there are individuals and websites you always want to receive email from, or permanently block from ever contacting you.

Enabling Mailguard

You can enable spam protection easily from your account.

1. Log in to your account
2. Click Email Addresses
3. Click the email address you would like to manage
4. At the top of the page you will see a table displaying your email settings
5. Here you can toggle Mailguard on & off
Note If you have enabled all of your allocated protection you will be presented with an option to upgrade
6. Once Mailguard is enabled you will be presented with a spam threshold bar, simply slide the bar left or right, depending on how strict you would like your filter to be

Viewing your spam email

Once Mailguard is set up on an email address you will see a View Spam Trap link next to that address, this will take you to the Mailguard login page.

Whitelists and Blacklists

If you have purchased our Mailguard pro service you will have the added functionality to specify particular email addresses or domain names you wish to permanently Whitelist (to always receive email from) or Blacklist (to never receive email from)

Custom Filters

If you would like to build up your own rules based on the type of email content you receive, go in to the Custom Rules section. Here you can add certain words or content in to your spam score.

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