Yes, all registration costs include the fee paid to the naming organisation. The only 'extra' is VAT (if applicable in your zone), but that is shown on the order form.

1737

2008-03-28T13:10:54+00:00

247 Are your fees inclusive of everything?

4101

true

are-your-fees-inclusive-of-everything

2010-03-11T09:19:18+00:00

Nominet domain namesThis covers the .co.uk, .me.uk and .org.uk SLDs (Second level domain).All disputes involving the registrant data on the whois should be directed to Nominet. Web: www.nominet.org.uk/disputes Email: drs@nominet.org.uk Phone: 01865 332211 Typical cases Nominet encounters and deals with can be found at: http://www.nominet.org.uk/disputes/drs/help/typicalcasesICANN domain namesThis covers .com, .net, .org, .biz and .info TLDs (Top level domain).All disputes involving the registrant data on the whois should be directed to ICANN. Web: www.icann.org/udrp/udrp.htm Email: icann@icann.org Phone: +1 310 823 9358 Typical examples the UDRP covers are (taken from ICANN website): <ul><li>The domain name is identical or confusingly similar to a trademark or service mark in which the complainant has rights.</li> <li>Complaint against someone who has no rights or legitimate interests in respect of the domain name.</li> <li>The domain name has been registered and is being used in bad faith.</li></ul>

1870

2008-03-28T13:10:54+00:00

255 Where do I go for domain disputes?

6149

true

where-do-i-go-for-domain-disputes

2010-03-11T10:21:31+00:00

Unfortunately once the name has been registered LCN are liable for the registry fees. Changing the spelling of a domain is exactly the same as registering a new one. When you register a domain you are reserving the right to exclusively use that unique character string, changing it would mean reserving the rights to another unique character string, the same as registering a new name.Because the name has been reserved by the registry in good faith i.e. the registry reserved what it was told to, they are under no obligation to refund the administration fees as they have carried out their service without fault. This means that LCN are unable to cancel or offer refunds on misspelled or unwanted domains.If you purchased web hosting on a misspelled domain then we can swap the hosting onto a new or existing domain of your choice.The best thing to do with misspelled domains is use the free forwarding facility and point it at the correct version thus ensuring if anyone else makes the same mistake when visiting the site they can still find you.

1715

2008-03-28T13:10:54+00:00

244 I've misspelled my domain name can I change it or have a refund?

4375

true

i-ve-misspelled-my-domain-name-can-i-change-it-or-have-a-refund

2010-03-11T09:19:14+00:00

Please <a href="http://www.lcn.com/domain_pricing">click here</a> to view our domain pricing.

2441

2008-03-28T13:11:00+00:00

293 How much does it cost to register a domain name?

4071

true

how-much-does-it-cost-to-register-a-domain-name

2010-03-11T09:19:15+00:00

The reason our prices are comparatively cheaper than others is that we have low overheads and a highly automated registration and management system. In addition to which, domain registration prices have come down markedly in the recent years allowing us to pass on those savings to our customers.

1865

2008-03-28T13:11:00+00:00

288 Why are your prices so low?

4040

true

why-are-your-prices-so-low

2010-03-11T09:19:16+00:00

This error typically occurs on the NT hosting when the mailserver for that particular hosting machine is under excessive load caused by too many user attempting to send and receive mail at the same time. It does not happen very often but if it does please wait for 30min before trying to collect your email again and check the <A href="http://www.lcn.com/announcements/">system status</A> page to see if there are any know issues.

1670

2008-03-28T13:10:57+00:00

271 I am trying to collect email but get a too many concurrent connections error, what does this mean?

4550

true

i-am-trying-to-collect-email-but-get-a-too-many-concurrent-connections-error-what-does-this-mean

2010-03-11T13:16:05+00:00

To add up to 4 extra e-mail accounts to your domain on the NT hosting plans, please call or email the LCN support team with either your LCN account username/password or your hosting username/password and state the desired email address required for the additional mailbox.

2272

2008-03-28T13:11:01+00:00

308 How do I set up extra POP boxes for my domain on NT hosting?

4665

true

how-do-i-set-up-extra-pop-boxes-for-my-domain-on-nt-hosting

2010-03-11T13:16:05+00:00

To register a .eu domain names you must be one of the following: <ul> <li> Undertakings having their registered office, central administration or principal place of business within the European Community; </li> <li> Organisations established within the European Community without prejudice to the application of national law; </li> <li> Natural persons resident within the European Community.</li> </ul> .EU domain registration is available on a "first come first served" basis. Anyone resident in the European Community, who is in compliance with the terms and conditions of registration may register a .EU domain, provided the .EU domain name is still available.

1453

2008-03-28T13:11:03+00:00

318 Who can register a .EU domain name?

6018

true

who-can-register-a-eu-domain-name

2010-03-11T10:21:33+00:00

Updating address details for all domain namesTo modify your address details your need to login to <a href="http://www.lcn.com/account">My Account</a> and click on the domain your wish to modify, then select the option "Modify Owner Contact".

1864

2008-03-28T13:11:00+00:00

292 How do I update my address details for my domain name?

6074

true

how-do-i-update-my-address-details-for-my-domain-name

2010-03-11T10:21:46+00:00

In phase 2 of the checkout you will be presented with a page listing all the domains and contacts that are associated with them. From this page you can select a different owner contact to associate with a domain or you can click "Create a new contact" to create a new one.

1981

2008-03-28T13:10:58+00:00

280 What if I don't want to be the registered domain owner of a domain name I am purchasing?

6050

true

what-if-i-don-t-want-to-be-the-registered-domain-owner-of-a-domain-name-i-am-purchasing

2010-03-11T10:21:50+00:00

When you register your domain name through LCN you are given the chance to change the details for who the domain will be registered to before you proceed and make payment. Once a domain name has been registered and entered into the relevant registries the TLD (Top Level Domain) you have purchased e.g. .uk, .com etc. will dictate the procedure for modifying the registered owner information. .UK Domain Names Nominet maintain the details of all .uk domain names on a central database. Nominet are the official registry for .uk internet names, just like the DVLA is for vehicle registration. If there is a spelling mistake in the registered owner details then you can use the details supplied by Nominet in their sign-up email, to correct the mistake. If you no longer require your domain name you may wish to transfer it to another user instead of surrendering it. In order to modify the owner details for your domain name you would need to contact the governing body, <A href="http://www.nominet.org.uk">Nominet</A>. There currently is a charge of £30(+VAT) to make this change which can be completed online via their website.Please note that Nominet reserves the right not to transfer a domain name if it considers that the correct authority has not been obtained from the current registrant. In this case no fees paid will be refunded. Generic Top Level Domains (gTLD - .COM, .NET, .ORG, .INFO, .BIZ, .EU) To modify the registered owner name stored in the main registry database for gTLDs will incurr a £20.00 + VAT registry administration charge per domain name. You can make this change via <a href="http://www.lcn.com/account">My Account</a>, simply log-in, click on the domain you wish to change and then select the "Change Registered Owner" option under the "Manage Domain" menu.If you just wish to change the contact details relating to a gTLD registration and not the Registered Owner, then you can do this with no charge by using the "Modify Owner Details" option from the "Manage Domain" menu

4017

2008-03-28T13:10:54+00:00

251 How do I modify the ownership details of my domain name?

6625

true

how-do-i-modify-the-ownership-details-of-my-domain-name

2010-03-11T10:23:04+00:00

You will not get a homepage/website just by registering a domain name. The page needs to be written in HTML or another language and hosted somewhere, even if this is just an 'under construction' page. To have space on your website to upload pages, you would need choose a web hosting plan, <a href="http://www.lcn.com/web_hosting">click here</a> for more details on the packages we offer.

2080

2008-03-28T13:11:04+00:00

325 Do I get a homepage when I buy a domain name?

6147

true

do-i-get-a-homepage-when-i-buy-a-domain-name

2010-03-11T10:23:06+00:00

Enter the domain name you would like to register into the search box at the top of the page. Click 'Search' and in seconds you will be able to see if it is available or not. You can search for as many names as you wish, there is no obligation to buy. Click <A href="http://www.lcn.com/domain_names">here</A> for more information on domains.

2313

2008-03-28T13:10:55+00:00

259 How can I find out if a domain name is available?

6017

true

how-can-i-find-out-if-a-domain-name-is-available

2010-03-11T11:32:28+00:00

20MB or 500 messages whatever is reached first.

1533

2008-03-28T13:11:03+00:00

320 What is the size limit for my mailbox? (NT Hosting)

4250

true

what-is-the-size-limit-for-my-mailbox-nt-hosting

2010-03-11T13:16:06+00:00

The term "scripting language" is used to describe a high-level programming language with relatively transparent syntax i.e. human readable. Most computer users view programming as something which is difficult. For this reason languages such as Perl, PHP and VBScript (ASP) are referred to and marketed as scripting languages to avoid the dreaded "p" word.In computer programming, a script is a program or sequence of instructions that is interpreted or carried out by another program rather than by the computer processor (like a compiled program is).Some languages have been conceived expressly as script languages. Among the most popular are Perl, PHP and VBScript. In the context of the World Wide Web, Perl, PHP, VBScript and similar script languages are often written to handle forms input or other services for a Web site and are processed on the Web server. Unlike a JavaScript script in a Web page which runs "client-side" on the Web browser not on the server.In general, script languages are easier and faster to code in than the more structured and compiled languages such as C and C++. However, a script takes longer to run than a compiled program since each instruction is being handled by another program first (requiring additional instructions) rather than directly by the basic instruction processor.The most common use of scripting is for user feedback e.g. a feedback form on a web page which the user fills out and submits. The results are parsed through a script and sent to the owner of the website. Almost all web pages which generate content dynamically or 'on-the-fly' will be using some kind of server side scripting.Please note writing scripts can be a complex and time consuming process. No support can be offered for building your scripts.

3314

2008-03-28T13:11:05+00:00

333 What does scripting mean?

6930

true

what-does-scripting-mean

2010-03-11T14:12:06+00:00

Failure to renew your domain registration will eventually result in your domain name going into redemption. Instead of being deleted and returned to the pool of available names it is held for a 30 day grace period. During this 30 day window the original registrant may still retrieve the domain name for an additional fee. If the domain registration is not renewed in this time it is deleted by the registry.

2428

2008-03-28T13:11:03+00:00

317 What is Redemption Grace Period (RGP)?

4660

true

what-is-redemption-grace-period-rgp

2010-03-11T13:56:57+00:00

There is no simple answer to this question. All of the major search engines such as google, yahoo, msn, ask jeeves etc, use programs called robots or spiders to analyse a web site and give it a relevancy score. This score decides where a site will appear in that particular search engines listings. To get your page spidered you will need to submit your web address to the individual search engines via their submit pages. However this alone will not necessarily get your site onto the search engine. As you can appreciate the Internet is global and chances are that someone somewhere has a site almost identical to yours. This means that the spiders give points depending on the information embedded in the HTML of a web page, most specifically the information contained within the META tags.

7265

2008-03-28T13:10:57+00:00

267 How do I get my website onto the search engines?

7266

true

how-do-i-get-my-website-onto-the-search-engines

2010-03-11T12:36:50+00:00

The registration is almost instant. Once you have completed the payment phase the registration request is processed. Two emails are sent, the first thanking you for placing an order with LCN. The second tells you if your registration has been successful. It can take up tp 24hrs for the WhoIs database to update. This means that if you register a domain and then search for it straight away it may appear to be available.

3034

2008-03-28T13:10:55+00:00

261 How long does it take to register a domain name?

6180

true

how-long-does-it-take-to-register-a-domain-name

2010-03-11T11:46:36+00:00

The mailbox size is linked directly to the disk quota allocated for your hosting plan e.g. if you have a 20MB plan and you have use 1MB for your web site then you would have 19MB left available for you mailbox(es).

1639

2008-03-28T13:10:58+00:00

278 What is the size limit for my mailbox? (UN Hosting)

3926

true

what-is-the-size-limit-for-my-mailbox-un-hosting

2010-03-11T13:32:04+00:00

A DETAGGED domain name does not indicate that it is available, it is still registered to the original registrant, and it remains as such until it is either renewed by the current registrant, or it is cancelled. Once cancelled it is released back into the domain pool and it immediately becomes available for registration on a first-come, first-served basis.

1539

2008-03-28T13:11:03+00:00

311 Can I register a DETAGGED domain name?

5104

true

can-i-register-a-detagged-domain-name

2010-03-11T14:04:28+00:00

You may already have a website if so the web redirection allows you to 'forward' or 'point' to your domain to a particular site hosted elsewhere on the Internet - e.g. on freespace allocated by your Internet Service Provider (ISP). Example: http://www.yourdomainname.com forwards to: <A href="http://freespace.virgin.net/your_user_name/index.html">http://freespace.virgin.net/your_user_name/index.html</A>You can choose wether to mask the forwarding or not. URL masking keeps your domain name in the browser address bar by holding the underlying web address you are forwarding to in a HTML frameset. Turning the masking off sets the forwarding to do a HTTP 302 re-direct and the forwarding address will appear in the browser address bar. Please allow up to 1 hour for the web forwarding to become active. Newly registered domain names please allow up to 24 hours.

7738

2008-03-28T13:11:04+00:00

326 What is Web Forwarding?

9967

true

what-is-web-forwarding

2010-03-11T13:32:35+00:00

No, LCN use web based masked redirection (using frames). The title and URL stay the same when you click on any links.

1920

2008-03-28T13:11:05+00:00

334 Will the real address of my website show up with web forwarding?

8385

true

will-the-real-address-of-my-website-show-up-with-web-forwarding

2010-03-11T13:32:39+00:00

The web forwarding offered by LCN is URL based it is the same as having a hyperlink or meta refresh on your home page. The masked forwarding holds the site you are forwarding to in a HTML frameset.You can forward to an IP address but do not get this confused with having record in the DNS for your domain that resolves www.yourdomain.com to that IP address. The domain is parked on our nameservers and a program generates the masked framset on-the-fly. This means if you have a web server listening on your IP address the HTTP Host will not be your domain it will be one of our forwarding servers. If you wish to have a DNS record (such as an A or MX record) set-up for your domain to point to an IP address or host name you will need to either have one of our UN hosting packages or just the domain registration with us. To set this up you would need to either phone or e-mail our support team confirming your username and password and provide the details you wish to be set-up. We can not offer DNS customisation with our NT hosting packages

3209

2008-03-28T13:10:54+00:00

253 Can I use web forwarding to forward to an IP address?

10340

true

can-i-use-web-forwarding-to-forward-to-an-ip-address

2010-03-11T13:32:43+00:00

The most common reason for not receiving emails forwarded through your domain is due to the forwarding address being a web based email (e.g. Hotmail, Yahoo), and the junk mail filters used to prevent spam/bulk email from cluttering up your inbox.If you believe emails are not getting forwarded from your domain name then please try checking the junk mail folder on the forwarding address. If the forwarded emails are ending up in your junk mail folder it may be necessary to adjust your junk mail filter so that in future it will recognise any email forwarded from your domain name.Please note it will take upto 1hr for your forwarding to become active once you have configured it. For new registrations it can take upto 24hrs.

3438

2008-03-28T13:10:54+00:00

245 Why does my email forwarding not work?

8893

true

why-does-my-email-forwarding-not-work

2010-03-11T13:32:46+00:00

When you buy a domain name from LCN you get a web and email forwarding facility for free. To take advantage of this simply go to <A href="http://www.lcn.com/account">My Account</A> on the LCN website and click on the domain you wish to set-up forwarding on and then select the "Forwarding" option from the "Manage Domain" menu.

2179

2008-03-28T13:10:58+00:00

281 What is the cost of redirection?

8608

true

what-is-the-cost-of-redirection

2010-03-11T13:32:50+00:00

Your domain will not automatically appear in search engines such as Google, Yahoo, MSN, Ask Jeeves etc. without being submitted for categorisation/addition to each search engines listings. You should not attempt to do this before you have a website under your domain. The search engines run programs called spiders which come along to your website and crawl over every page. The spiders aim is to give your site a relevancy score in relation to its content and/or categorise it. If you do not have any pages for the spider to look at then you will not get a very good score. Because of this LCN do not operate automatic search engine submission.Promoting Your Site</P There are many techniques to optimise your web pages for the search engines. A good starting point is the page title and meta tags. <A href="http://www.search.com/guides/submit/index.html">http://www.search.com/guides/submit/index.html</A> is just one site which provides information about how to construct meta tags to aid your search engine positioning.Unfortunately meta tags are not a guarantee to get your site listed highly or even at all. Various search engines employ different ways of positioning you higher in the list, these range from your meta tags but can also include how many external links your site has, how much traffic your site is generating etc. And they keep their ranking algorithms very secret so that they are not abused.The only sure fire way to make sure that someone sees your domain listed when they search it is to pay for a listing under different keywords. For example a sponsored link so that when someone types a key word into a search engine then your site would be near the top if not at the top. Unfortunately we are unable to go into more detail than this as this faq would become a thesis as there is so much information on the web.

2085

2008-03-28T13:10:53+00:00

242 Why isn't my domain name listed in any search engines?

3850

true

why-isn-t-my-domain-name-listed-in-any-search-engines

2010-03-11T12:36:51+00:00

You have two options for using your domain name as an e-mail address. These are: Set up <a href="http://www.lcn.com/web_hosting">dedicated hosting</a> for your domain name. To use your domain name for email fully you will need to HOST the domain name on a server. This will give you an allocated amount of disk space for each mail account. OR Set up <A href="http://www.lcn.com/faqs/domain-names/forwarding/how-do-i-set-up-my-free-web-and-email-forwarding">email forwarding</A> on your domain name. This option allows you to keep your current email account if you are not quite ready to utilise the extra features that a hosted email account provides you with. To set up your email forwarding use the <A href="http://www.lcn.com/account">My Account</A> section on our site. Once logged in click on the domain name you wish to set-up forwarding on and then select the "Forwarding option" from the "Manage Domain" menu.

11822

2008-03-28T13:11:04+00:00

322 How do I use my domain name as my email address?

11822

true

how-do-i-use-my-domain-name-as-my-email-address

2010-03-11T12:56:18+00:00

Please see our domain renewals page at <a href="http://www.lcn.com/domain_name_renewals">http://www.lcn.com/main/domain_name_renewals</a>.

2161

2008-03-28T13:11:03+00:00

310 What happens when my domain name is up for renewal?

4607

true

what-happens-when-my-domain-name-is-up-for-renewal

2010-03-11T13:57:00+00:00

The terms Bandwidth and Data Transfer are frequently used interchangeably which can be misleading. Bandwidth refers to the total amount of data that can theoretically be transferred at any one time. Data Transfer refers to the amount of data that has actually been sent from the server to the client or vice versa. An analogy would be a road, the number of lanes on a road would represent Bandwidth, the number of cars that travel along that road over a given period of time would represent Data Transfer.Everytime a user opens a page of your website the data is transferred from the server to the user i.e. the users web browser. Typically, a page with a few graphics (GIFs or JPEGs) will probably require the transfer of about 50KB of data to your browser.

1591

2008-03-28T13:11:05+00:00

332 What is bandwidth / data transfer?

5303

true

what-is-bandwidth-data-transfer

2010-03-11T13:32:29+00:00

Microsoft have now discontinued FrontPage and no longer support it, for this reason we are no longer able to provide support for FrontPage on new hosting packages.

1856

2008-03-28T13:11:01+00:00

302 Can I use Microsoft FrontPage to design my web pages?

5213

true

can-i-use-microsoft-frontpage-to-design-my-web-pages

2010-03-11T13:32:31+00:00

All domain names are secured for a two year period except .eu which is one year. 60 days prior to your domain name's expiry date we wil inform you the domain name needs to be renewed. You then have the option to renew the domain and extend its registration period for further two years (.eu, one year).

1955

2008-03-28T13:11:01+00:00

303 How long is the domain name registered for?

4708

true

how-long-is-the-domain-name-registered-for

2010-03-11T13:56:59+00:00

This is a fraudulent domain name renewal notice. DO NOT respond to this notice.Letters are currently being distributed making false claims to encourage uses to reply submitting payment details for bogus renewals. The letters are being distributed by The Domain Registry of America, Domain Registry of Europe and EU Registry Services The letters are headed "DOMAIN EXPIRATION NOTICE" claiming that your domain name/s are at risk if they are not renewed immediately.These letters are actually offers to transfer your domain name to another registrar. If you take up the offer you will be changing your contract, may lose any free services currently provided and may face higher renewal fees.If you receive one of these letters or have any questions regarding your renewal dates please investigate before making any payment.To investigate the renewal date/s of your domain name simply type the domain name into the search area in the top right. You will then be able to see if the name is taken and if you click on "view owner information" details of the current owner and expiration date will be displayed.LCN issue renewal notices by email and/or text message only.<A href="http://www.lcn.com/lcnews/images/euregistryservices.jpg">Click here for example</A>Domain Registry of AmericaThis company has already been barred from carrying out this practice in the USA by the Federal Trade Commission. They are currently operating in the UK and Europe under the name Domain Registry of Europe.EU Registry ServicesThis company operates out of St Neots, Cambridgeshire, and seems to only send letters to registrants in the UK.

2076

2008-03-28T13:11:00+00:00

289 I've received a letter from Domain Registry Services is this real?

4950

true

i-ve-received-a-letter-from-domain-registry-services-is-this-real

2010-03-11T13:57:02+00:00

Your domain name/s can be renewed through <A href="http://www.lcn.com/account/">My Account</A> on our website. Once logged in if you have items due for renewal, an "Account Warning" will be dispayed in red. Simply click the renewals link and follow the on screen instructions to renew your domain/s.Please note if you have let your domain name/s expire it may take upto 24hrs before all services e.g. web hosting, email etc. are active again, this is due to <A href="http://www.lcn.com/faqs/general/what-is-dns-caching">DNS caching</A>.

2664

2008-03-28T13:10:53+00:00

243 How do I renew my domain name?

5045

true

how-do-i-renew-my-domain-name

2010-03-11T13:57:04+00:00

Quarantine is the .EU term for RGP. Failure to renew your domain registration before the expiry date will result in your domain name going into quarantine. Instead of being deleted and returned to the pool of available names it is held for a 40 day period. During this 40 day window the original registrant may still retrieve the domain name for an additional fee. If the domain registration is not renewed in this time it is deleted by the registry.

2097

2008-03-28T13:10:58+00:00

279 What is Quarantine?

4650

true

what-is-quarantine

2010-03-11T13:57:06+00:00

After purchasing you will recieve an email providing you with the information needed to log in to your <a href="http://www.wordpress.com">Wordpress</a> account. From here you can begin managing your blog, posting comments, articles and pictures. You can also install new themes and modules.

1769

2008-03-28T13:10:55+00:00

257 How do i manage my blog?

5709

true

how-do-i-manage-my-blog

2010-03-11T14:09:55+00:00

Your web hosting plan can be renewed through <A href="http://www.lcn.com/account/">My Account</A> on our website. Once logged in if you have items due for renewal, an "Account Warning" will be dispayed in red. Simply click the renewals link and follow the on screen instructions to renew your web hosting.Please note if you have let your web hosting expire it may take upto 24hrs before all services e.g. web, email etc. are active again, this is due to <A href="http://www.lcn.com/faqs/general/what-is-dns-caching">DNS caching</A>.

2070

2008-03-28T13:10:53+00:00

241 How do I renew my hosting plan?

3938

true

how-do-i-renew-my-hosting-plan

2010-03-11T14:05:00+00:00

Please see our hosting renewals page at <a href="http://www.lcn.com/hosting_renewals">http://www.lcn.com/main/hosting_renewals</a>.

1959

2008-03-28T13:11:03+00:00

314 What happens when my hosting package is up for renewal?

3504

true

what-happens-when-my-hosting-package-is-up-for-renewal

2010-03-11T14:05:08+00:00

If you wish to be able to send email from a domain you have registered with LCN you will need to host the domain. This will give you a dedicated POP mailbox on a server through which you can receive email and will allow you to configure you email software e.g. Outlook to send email from your domain. Please note you will not be able to send e-mail from your domain if you are using LCN's email forwarding service.

3386

2008-03-28T13:11:00+00:00

297 How do I send email from my domain name?

8973

true

how-do-i-send-email-from-my-domain-name

2010-03-11T14:13:40+00:00

An Internet Service Provider (ISP) is a company/entity that provide a range of Internet based facilities. In 99% of cases this term refers to the company that actually provides your connection onto the internet. For example BT, NTL, TISCALI etc.

27488

2008-03-28T13:10:52+00:00

237 Who is my ISP?

27489

true

who-is-my-isp

2010-03-11T14:21:28+00:00

If you have purchased a UN hosting plan then you can access your email anywhere that you can get on to the Internet by going to <A href="http://www.yourdomain.com/webmail">www.yourdomain.com/webmail</A> and logging in with your mailbox username/password.</P

2581

2008-03-28T13:10:59+00:00

287 How do I logon to webmail? (UN Hosting)

4567

true

how-do-i-logon-to-webmail-un-hosting

2010-03-11T13:32:06+00:00

The re-direction can be set-up from the My account section on our website.1. Go to the <A href="http://www.lcn.com/account">My Account</A> of the LCN website. 2. Enter the login details you chose when you registered with us. 3. You will be presented with a list of all the domains you have purchased with LCN. Next, click on the domain name you wish to set-up forwarding on and then click "Forwarding" in the "Manage Domain" Menu. * Please note that once a hosting plan has been purchased the free web/e-mail forwarding service becomes redundant and will cease to function.

5045

2008-03-28T13:11:03+00:00

316 How do I set up my free web and email forwarding ?

8687

true

how-do-i-set-up-my-free-web-and-email-forwarding

2010-03-11T13:32:22+00:00

LCN's web and email forwarding contains no banner advertising or pop-ups.

1584

2008-03-28T13:10:57+00:00

269 Are there any banner Ads with your free forwarding?

8545

true

are-there-any-banner-ads-with-your-free-forwarding

2010-03-11T13:32:27+00:00

Over recent years unsolicited email has become an increasing problem that is proving difficult to resolve due to the nature of the protocols that carry out the transfer of email. When Post Office Protocol (POP) and Simple Mail Transfer Protocol (SMTP) were devised the concept of spam did not exist, therefore the protocols made no provisions to deal with it.There have been many attempts to eradicate spam with varying degrees of success, however the spammers work equally hard at finding work-a-rounds for any blocking or filtering techniques. A more aggressive stance taken by some ISPs and system administrators is to blacklist certain mailservers and/or IP ranges by refusing to accept or deliver mail from them. This unfortunately can sometimes affect legitimate users.A lot of spam is sent from compromised machines, scripts or through open relay mailservers which do not necessarily have anything to do with the spamers. Trying to track down the true originator/sender of the spam proves impossible in most cases or a futile exercise, even if you do manage to get them blacklisted they just move on to a different server and start again.Recently there have been some attempts in the US and Europe to legislate against the sending of unsolicited/spam email, but due to the global nature of the Internet unless every country participates its effectiveness will be minimal.The following steps can help to reduce the number of spam emails you receive:<UL><LI>Choose carefully who you give your email address to i.e. do you think the company or website you are giving your address to is reputable?<LI>Is your email address publicly available? e.g. email link on your website. If so does it need to be? could it become a feedback form instead?<LI>Make sure your Anti Virus protection is always kept up-to-date<LI>Make your email address a specific alias rather than a catchall which gets anything sent to your domain.<LI>Try installing some spam filtering software such as SpamPal (Windows) Spam Assassin (Linux)</LI></UL>

2560

2008-03-28T13:10:54+00:00

249 I am getting an increasing amount of spam, how can I stop this?

13106

true

i-am-getting-an-increasing-amount-of-spam-how-can-i-stop-this

2010-03-11T13:54:37+00:00

Email forwarding allows you to continue to use an existing email account - for example an e-mail account provided by your ISP e.g <A href="mailto:yourname@btinternet.com">yourname@btinternet.com</A>. Any email messages that are sent to your 'new' address (e.g. <A href="mailto:anything@yourdomain.com">anything@yourdomain.com</A>), is automatically redirected to your existing address, just like traditional postal forwarding. You can set-up 5 named forwarders (e.g. <A href="mailto:you@yourdomain.com">you@yourdomain.com</A>) to forward to an existing email addresses (e.g. <A href="mailto:you@btinternet.com">you@btinternet.com</A>).

4046

2008-03-28T13:10:57+00:00

268 So what exactly does email forwarding allow me to do?

8858

true

so-what-exactly-does-email-forwarding-allow-me-to-do

2010-03-11T13:32:54+00:00

All hosting packages have a 50MB mailbox limit unless otherwise specified.* * Excludes NT and UN hosting packages.

1975

2008-03-28T13:10:58+00:00

283 What is the size limit for my mailbox?

12127

true

what-is-the-size-limit-for-my-mailbox

2010-03-11T13:54:37+00:00

If you have purchased a hosting package and need information on setting up an email account please visit our <a href="http://www.lcn.com/support/guides">step-by-step guides</a>.

5131

2008-03-28T13:10:52+00:00

234 How do I setup e-mail on my mailbox?

12390

true

how-do-i-setup-e-mail-on-my-mailbox

2010-03-11T13:54:37+00:00

Historically we have offered our domain registration customers the option of setting up a catchall email forwarder, this would forward any email sent to the domain onto the email address supplied by the customer.This industry practise has been very much abused by spammers, who carry out what are known as "dictionary attacks" on domains, where they simply forward multitudes of junk mail addressed to random addresses within a domain which are then forwarded via the catch-all email forwarder to the email address on the users account. We no longer offer a catchall email forwarder for the reasons outlined above. Our aim is to: 1. reduce the amount of spam and unwanted email received by our users 2. reduce any issues we may have forwarding legitimate email to other networks or ISP's Customers with existing catchall forwarders will not be affected for the time being, however if the catchall is deleted it can not be re-created. New registrations or existing registrations without a catchall email forwarder will not be able to create one.

2617

2008-03-28T13:11:03+00:00

313 Can I use a Catchall Email Forwarding Account?

8833

true

can-i-use-a-catchall-email-forwarding-account

2010-03-11T13:32:58+00:00

The path to PERL is '/usr/bin/perl'. If you are using our old sytle NT hosting, it works differently so the above information is not relevant. Perl was originally developed to run on UNIX based systems and although it runs fine on NT, there are some changes that are needed. A good site to get information from is <A href="http://www.activestate.com/" target=_blank>http://www.activestate.com</A>. LCN is using the latest version of Active State Perl. All Perl files need to have the extension .pl before they will run on the NT servers. They also need to be in your cgi-bin directory.

2862

2008-03-28T13:10:52+00:00

239 What is the Perl path?

6650

true

what-is-the-perl-path

2010-03-11T14:12:14+00:00

Visa and MasterCard have developed authenticated payment capabilities to improve online transaction security and to help encourage the growth of e-commerce. By creating a virtual signature in the form of a password chosen by you when you sign up, Visa and MasterCard hopes to move toward guaranteed payments for merchants and provide a safer online commerce experience for Cardholders.Verified By Visa and MasterCard SecureCode enable two parties (card holder and card issuer) to authenticate each other by exchanging digital certificates (electronic identifications) before proceeding with an online transaction, assuring the Cardholder that he is dealing with a legitimate merchant and providing the merchant with proof of participation of the real Cardholder. This gives both parties the confidence to proceed and creates a digitally signed record of the transaction that can be verified afterwards. For more details about the two schemes please refer to the following links:MasterCard - <A href="http://www.mastercard.com/securecd/welcome.do">http://www.mastercard.com/securecd/welcome.do </A>Verified by Visa - <A href="http://www.visaeurope.com/iusevisa/shoppingonline.html">http://www.visaeurope.com/iusevisa/shoppingonline.html</A> Some card issuers are being pro-active about getting their customers to enroll in Verified By Visa or MasterCard SecureCode and give you the option to sign up when we send you to their authentication server during the payment process. Most card issuers should give you the option to sign up later and just proceed with the payment, if not you can go to your banks website and sign up, try using another card or call our support team on 0870 7440823.

7779

2008-03-28T13:10:54+00:00

254 What are Verified By Visa and MasterCard SecureCode?

7780

true

what-are-verified-by-visa-and-mastercard-securecode

2010-03-11T14:21:29+00:00

Customers on the UN hosting plans can login to the site admin area for their web hosting at <A href="http://www.yourdomain.com/siteadmin">www.yourdomain.com/siteadmin</A>. You will be prompted for your current hosting username/password. Once you have logged in you can change the password for the users you have set-up.<

1835

2008-03-28T13:10:52+00:00

240 How do I change my web hosting password? (UN Hosting)

4904

true

how-do-i-change-my-web-hosting-password-un-hosting

2010-03-11T13:35:36+00:00

If you have purchased one of our UN hosting plans then you will have the ability to view web based statistics. There are 2 different ways to reach your stats, if you have had your hosting since before August 2006 you will need to access these web stats simply by going to <A href="http://www.yourdomain.com/stats">www.yourdomain.com/stats</A> and login with your hosting username/password. Once logged in you will be able to get a break down of who has been visiting your site. If you have just bought your UN hostnig then your stats can be viewed from <A href="http://www.yourdomain.com/siteadmin">www.yourdomain.com/siteadmin</A> once logged in there is a menu on the left hand side, from this click "usage information" and then "webalizer" This will show your stats for you.

2062

2008-03-28T13:10:52+00:00

238 How can I check who has been visiting my website? (UN Hosting)

4515

true

how-can-i-check-who-has-been-visiting-my-website-un-hosting

2010-03-11T13:35:37+00:00

If the current IPS tag holder will either not change the tag or just is not contactable, you can ask <A href="http://www.nominet.org.uk/">Nominet UK</A> to change the tag for you. They will attempt to contact the tag holder for your domain and if they receive no satisfactory reply will change the tag themselves. The procedure for doing this can be found on Nominet's website <A href="http://www.nominet.org.uk/registrants/maintain/changeregistrar/" target="_blank">here</A>.There may be reasons why your current registrar will not change the tag, such as contractual obligations (ie: a transfer out fee). In these situations Nominet will not override any such agreements between you and your current registrar.

2801

2008-03-28T13:11:03+00:00

312 How do I transfer a .UK domain if my current registrar will not co-operate?

7008

true

how-do-i-transfer-a-uk-domain-if-my-current-registrar-will-not-co-operate

2010-03-11T13:52:53+00:00

If you already have a domain name and want to take advantage of one of LCN's hosting plans, your domain name is up for renewal or you wish to take advantage of our competitive prices, you can transfer your name to us. For more information visit our<a href="http://www.lcn.com/transfers"> transfers section</a>.

4325

2008-03-28T13:11:05+00:00

331 How do I transfer my existing domain name to LCN?

6973

true

how-do-i-transfer-my-existing-domain-name-to-lcn

2010-03-11T13:52:57+00:00

This issue arises on the UN hosting plans. It is normally one of two reasons:<OL><LI>The site has been uploaded into the users web directory rather than the root web directory. You can check this by going to <A href="http://www.yourdomain.com/~username">www.yourdomain.com/~username</A> where the username is your hosting one. You will need to make sure you set the initial remote directory to /web when you FTP your files.</LI><LI>Your home page is not called index.html. It has to be all lower case and .html not .htm as the server looks for .html before .htm and the holding page has a .html extension.</LI></OL>

2333

2008-03-28T13:11:00+00:00

291 I have uploaded my website but still see your holding page, why? (UN Hosting)

5774

true

i-have-uploaded-my-website-but-still-see-your-holding-page-why-un-hosting

2010-03-11T14:16:15+00:00

All domains can be transfered/re-delegated free of charge using the <A href="http://www.lcn.com/account">My Account</A> section.You have the option 2 options for transferring domains, either a partial transfer (name server change) or a full transfer.Partical Transfer From the <A href="http://www.lcn.com/account">My Account</A> section, click the domain you wish to transfer and then click "Manage Name Servers" from the "Manage Domain" menuFull Transfer From the <A href="http://www.lcn.com/account">My Account</A> section, click the domain you wish to transfer and then click "Transfer away" from the "Manage Domain" menu

16402

2008-03-28T13:11:06+00:00

336 How do I transfer my domain name to another host or ISP?

16540

false

how-do-i-transfer-my-domain-name-to-another-host-or-isp

2010-03-11T14:20:46+00:00

Currently if you have a UN based hosting plan then you can get access to site statistics (stats or webstats). Site stats are ideal for analyzing your site traffic. Who visits your site, where do they come from, what is your most popular page, what time of the day, month year are users visiting? To understand what the statistics mean here's a brief description. To view your stats simply enter www.yourdomainname.com/stats in your browser, you will then be prompted for your web hosting username/password to gain access.The yearly (index) report shows statistics for a 12 Month period, and links to each month. The monthly report has detailed statistics for that month with additional links to any URL's and referrers found. The various totals shown are explained below.Hits Any request made to the server which is logged, is considered a 'hit'. The requests can be for anything... html pages, graphic images, audio files, cgi scripts, etc... Each valid line in the server log is counted as a hit. This number represents the total number of requests that were made to the server during the specified report period. E.g. Accessing a page with 3 images on it will count as 4 hits (1 for the html page and 1 for each image).Files Some requests made to the server, require that the server then send something back to the requesting client, such as a html page or graphic image. When this happens, it is considered a 'file' and the files total is incremented. The relationship between 'hits' and 'files' can be thought of as 'incoming requests' and 'outgoing responses'.Pages Pages are, literally just pages. Generally, any HTML document, or anything that generates an HTML document, would be considered a page. This does not include graphic images, audio clips, etc... This number represents the number of 'pages' requested only, not images or anything else included in the document featured on the page.Visits Whenever a request is made to the server from a given IP address (site), the amount of time since a previous request by the address is calculated (if any). If the time difference is greater than a pre-configured 'visit timeout' value (or has never made a request before), it is considered a 'new visit', and this total is incremented (both for the site, and the IP address).Sites Each request made to the server comes from a unique 'site', which can be referenced by a name or ultimately, an IP address. The 'sites' number shows how many unique IP addresses made requests to the server during the reporting time period. This DOES NOT mean the number of unique individual users (real people) that visited, which is impossible to determine using just logs and the HTTP protocol (however, this number might be about as close as you will get).KBytes The KBytes (kilobytes) value shows the amount of data, in KB, which was sent out by the server during the specified reporting period. This value is generated directly from the log file, so it is up to the web server to produce accurate numbers in the logs. In general, this should be a fairly accurate representation of the amount of outgoing traffic the server had. (Note: A kilobyte is 1024 bytes, not 1000 bytes)Top Entry and Exit Pages The Top Entry and Exit Pages give rough estimates of what URL's are used to enter your site, and what the last pages viewed are. Because of limitations in the HTTP protocol, log rotations, etc... This number should be considered a good "rough guess" of the actual numbers, however will give a good indication of the overall trend in where users come into, and exit, your site.

2803

2008-03-28T13:11:00+00:00

296 What do my Statistics mean?

6329

true

what-do-my-statistics-mean

2010-03-11T14:21:06+00:00

If you have forgotten your "My Account" password, you can reset it by <a href="http://www.lcn.com/account/password_reset">clicking here</a>. You will be asked to enter the email address you supplied when you created your LCN account. Your password will then be reset and sent to the email address provided. If you no longer have access to the email account you entered when registering, then you would need to call a member of the support team on 0870 7440823 and confirm some security questions, we can then provide you with a new password.

2488

2008-03-28T13:10:57+00:00

276 What do I do if I forget my 'My Account' password?

6789

true

what-do-i-do-if-i-forget-my-my-account-password

2010-03-11T14:21:17+00:00

LCN can accept the following credit cards:GBP<UL><LI>JCB<LI>Mastercard<LI>Maestro<LI>Solo<LI>Switch<LI>Visa<LI>Visa Delta</LI></UL>Other Currencies<UL><LI>Mastercard<LI>Visa<LI>Visa Delta</LI></UL>Visa ElectronUse of Visa Electron cards for internet merchants is strictly limited. Only in certain circumstances can the card be used on the internet. The majority of the time the cardholder must be present at the point of sale.MaestroFor internet merchants Switch will continue to be the Domestic Maestro brand name until 30-June-2007 and is therefore accepted.

3187

2008-03-28T13:11:01+00:00

305 What credit cards do you accept?

6197

true

what-credit-cards-do-you-accept

2010-03-11T14:21:18+00:00

To view/print invoices for orders placed, login to your LCN account via <A href="http://www.lcn.com/account">My Account</A> and select "Invoices" from the "Account Menu" on the left, this will display all invoices. If you want to find a specific invoice related to a domain name, you can click on the domain name and then select "View Invoices" from the "Manage Domain" section.

2325

2008-03-28T13:10:57+00:00

273 Do you provide a VAT receipt or invoice?

6262

true

do-you-provide-a-vat-receipt-or-invoice

2010-03-11T14:21:19+00:00

To change your LCN account password login to <a href="http://www.lcn.com/account/">My Account</a> then click on "Update Account" and enter your new password details. Please note: Changing your password will affect all hosting packages your have under your account.

1957

2008-03-28T13:10:54+00:00

248 How do I change my LCN account password?

6776

true

how-do-i-change-my-lcn-account-password

2010-03-11T14:21:20+00:00

As well as being used for communicating by e-mail, your domain is also the means by which people can locate your website on the World Wide Web. You may already have a webpage on some freespace provide by you ISP - in which case you would probably like to take advantage of our free web forwarding service, which will redirect requests to your existing web site. Alternatively, you may need dedicated <A href="http://www.lcn.com/web_hosting">web hosting</A> for a website that is about to be developed or that might already exist and needs more advanced features than those provided with freespace. In this case, our competitive web hosting plans will allow your website to utilise technologies such as PERL, PHP, MySQL and features such as web statistics and WebMail etc. on lower population servers than that of your ISP's freespace.

4086

2008-03-28T13:11:01+00:00

304 How do I use my domain for a website?

7695

true

how-do-i-use-my-domain-for-a-website

2010-03-11T14:21:21+00:00

With regard to privacy and the whois database displaying owner information:generic Top Level Domains (gTLDs) .COM, .NET, .ORG, .BIZ, .INFO The Internet Corporation for Assigned Names and Numbers (<A href="http://www.icann.org/" target=_blank>ICANN</A>) is a technical coordination body for the Internet. Created in October 1998 by a broad coalition of the Internet's business, technical, academic, and user communities. Specifically, ICANN coordinates the assignment of the following identifiers that must be globally unique for the Internet to function: <UL type=circle> <LI>Internet domain names <LI>IP address numbers <LI>protocol parameter and port numbers </LI></UL> In addition, ICANN coordinates the stable operation of the Internet's root server system. ICANN requires that full WHOIS information is provided for each domain name that is registered. Information about who is responsible for domain names is publicly available to allow rapid resolution of technical problems and to permit enforcement of consumer protection, trademark, and other laws. The registrar will make this information available to the public on a "Whois" site. For the "Public Access to Data on Registered Names" section of the Registrar Agreement as set out by ICANN <A href="http://www.icann.org/registrars/ra-agreement-17may01.htm#3.3" target=_blank>Click here</A>. .UK Top Level Domain All domain names registered or renewed, except where the registrant is a non-trading individual and has positively chosen to opt-out (i.e. by leaving the organisation field blank when registering), will have their address details displayed. Non-trading individuals include those who do not use or plan to use their domain name for business, trade or professional transactions. If an individual has chosen to opt-out the address field will not appear on the WHOIS, instead the enquirer will be directed towards their tag holder. In this case the WHOIS will read: "This individual has chosen to opt-out of the WHOIS. Contact via Agent". Registrants who are business and non-trading individuals are classified as follows: Businesses A domain name registrant is identified as a business if: The registrant name contains the word "ltd" "plc" or "limited" Any of the following discrete words appear in the registrant name: <UL type=circle> <LI>agency <LI>agents <LI>associates <LI>association <LI>business <LI>college <LI>commerce <LI>company <LI>consultancy <LI>consultants <LI>consulting <LI>corp <LI>corporation <LI>council <LI>enterprises <LI>gmbh <LI>holdings <LI>inc <LI>incorporated <LI>institute <LI>institution <LI>partners <LI>partnership <LI>solicitors </LI></UL> Any of the following discrete words appear as the last word in the registrant name: <UL type=circle> <LI>co <LI>school <LI>trust <LI>university </LI></UL> Non-trading individuals Non-trading individuals are registrants who are not using or intending to use their domain name in the course of a business, trade or profession. The WHOIS includes address details for all domain names registered or renewed after 1 December 2002, unless the registrant is a non-trading individual and has positively chosen to opt-out (i.e. by leaving the organisation field blank when registering). The address details of these registrations will start to appear from the end of the month in which the domain name is registered or renewed. It is anticipated that the WHOIS will contain address details for all registrations, except for those who have opted out, by 1 December 2004. For more details please visit Nominet at <A href="http://www.nominet.org.uk/" target=_blank>www.nominet.org.uk</A>

1828

2008-03-28T13:11:05+00:00

335 What information or details about me is displayed in WHOIS?

6654

true

what-information-or-details-about-me-is-displayed-in-whois

2010-03-11T14:21:21+00:00

Only our Dynamic hosting package supports MySQL databases. You can set-up your MySQL database via <a href="http://www.lcn.com/account">My Account</a>. Once logged in click on the hosting package for the domain you wish to set-up a database on and then select the "Add Database" option on the left hand "Manange Hosting" menu.

2590

2008-03-28T13:10:58+00:00

284 Do your hosting plans support MySQL databases?

4698

true

do-your-hosting-plans-support-mysql-databases

2010-03-11T14:04:37+00:00

The NT hosting plans do not have a web based control panel therefore password changes will have to be made through LCN support on 0870 7440824 or by email.

1834

2008-03-28T13:10:58+00:00

285 How do I change my web hosting password? (NT Hosting)

4415

true

how-do-i-change-my-web-hosting-password-nt-hosting

2010-03-11T14:06:24+00:00

We put a great deal of time and effort into choosing 'the right' blogging software to provide to our customers. We decided to use <a href="http://www.wordpress.org">Wordpress</a>. Wordpress is a popular blogging tool, it is an easily customisable system that allows users to post articles and easily interact with the visitors through use of comments.

1591

2008-03-28T13:11:00+00:00

294 What blogging software do you use?

3863

true

what-blogging-software-do-you-use

2010-03-11T14:06:26+00:00

The domains available include .com, .co.uk for commercial, .org, .org.uk for charity organisations, .net, .net.uk for Network Service Providers, .ltd.uk for limited companies, .plc.uk for PLC's, and .biz for business's. It doesn't really matter what domain you want to use and you are not restricted to by what type of organisation you are e.g. you do not have to be charity to use a .org domain, but generally it is better to use a domain that will relate to your organisation.

4531

2008-03-28T13:11:03+00:00

319 What is the difference between .com, .co.uk, etc.

5133

true

what-is-the-difference-between-com-co-uk-etc

2010-03-11T14:09:34+00:00

This problem is usually related to disk quota. If you can try removing some unnecessary files and attempt to upload a small file to determine if this is the problem. If the upload is successful then the issue is with the amount of disk space you have. You can either remove some unwanted files or upgrade to a hosting plan with more space by logging into the <A href="http://www.lcn.com/account/">My Account</A>.If the upload still does not work please contact a member of the support team.

1989

2008-03-28T13:10:57+00:00

266 When I FTP I can see the files on the server but cannot upload any new ones, why?

5798

true

when-i-ftp-i-can-see-the-files-on-the-server-but-cannot-upload-any-new-ones-why

2010-03-11T14:16:17+00:00

To access webmail visit <a href="http://webmail.lcn.com">webmail.lcn.com</a> and enter your email address and password.

27624

2008-03-28T13:10:54+00:00

250 How do I logon to webmail?

27624

true

how-do-i-logon-to-webmail

2010-03-11T14:17:32+00:00

The following rules apply to what is considered a valid domain name:.UK Domain Names<UL><LI>Use only letters (a-z), numbers(0-9), or hyphen (-)<LI>Cannot begin or end with a hyphen<LI>Must have at least 3 characters, but less than 63, including suffixes such as .CO.UK</LI></UL>.COM, .NET Domain Names<UL><LI>Use only letters (a-z), numbers(0-9), or hyphen (-)<LI>Cannot begin or end with a hyphen<LI>Cannot have a name that contains a hyphen as the third and forth characters (e.g. ab--c.com)<LI>Must have less than 63 characters, not including .COM, .NET</LI></UL>.INFO, .ORG Domain Names<UL><LI>Use only letters (a-z), numbers(0-9), or hyphen (-)<LI>Cannot begin or end with a hyphen<LI>Must have at least 3 characters and less than 63 characters, not including .INFO, .ORG</LI></UL>.BIZ Domain Names<UL><LI>Use only letters (a-z), numbers(0-9), or hyphen (-)<LI>Cannot begin or end with a hyphen<LI>Cannot have two hyphens in a row<LI>Must have at least 3 characters and less than 63 characters, not including .BIZ</LI></UL> .EU Domain Names <ul> <li>Must contain a minimum of 2 letters (a-z)</li> <li>Use only letters (a-z), numbers(0-9), or hyphen (-)</li><li>Cannot begin or end with a hyphen (-)</li><li>Cannot contain a hyphen as the third and forth characters (e.g. ab--c.eu)</li> <li>Maximum of 63 characters including suffix .EU</li><ull>

2092

2008-03-28T13:11:03+00:00

321 What characters can be used in a domain name?

5102

true

what-characters-can-be-used-in-a-domain-name

2010-03-11T14:04:31+00:00

MySQL is a database server that embodies an ingenious software architecture that maximises speed and customisability. Extensive re-use of code within the software has resulted in a database management system unmatched in speed, compactness and stability. For more information please visit the <A href="http://www.mysql.com/">MySQL</A> website.As the demand for increased interactivity and real-time applications via the Web increases so does the need to be able to access detailed information quickly and effectively. Whether it is online shopping or checking train times chances are the information will be stored in a database and accessed through one of the many web based scripting technologies (e.g. Perl/ASP/PHP etc.). If you want to develop a dynamic website that is able to respond to user searches and queries then you will need a database to store that information.

2091

2008-03-28T13:10:54+00:00

246 What is MySQL?

4703

true

what-is-mysql

2010-03-11T14:04:40+00:00

Once your domain has been successfully registered you can normally start using your domain name almost straight away. However, we do always say allow up to 24 hours for your domain name to fully propagate around the Internet. If you purchased hosting with your domain, this is also set-up almost instantly and again will start working once the your domain name has fully propagated.

1603

2008-03-28T13:11:01+00:00

301 When can I use my domain name?

5156

true

when-can-i-use-my-domain-name

2010-03-11T14:04:38+00:00

If your first choice name is not available, secure a variation of it, how about a hyphenated name, adding online or a geographical location to it? or buy your first choice in an international domain e.g. .net, .org, .com. All you need to be is inventive. Searching to see which domains, based on combinations of these things, are available can be fascinating and fun.

1534

2008-03-28T13:11:00+00:00

295 What can I do if my first choice is not available?

5110

true

what-can-i-do-if-my-first-choice-is-not-available

2010-03-11T14:04:41+00:00

If the name you want is already taken then LCN will not be able to register it for you. You may be able to purchase the domain name from the current owner, however LCN do not get involved in domain brokering even if the domain has been registered by an LCN customer. You would need to contact them via the information publicly available in the WHOIS.

2358

2008-03-28T13:11:02+00:00

309 The name I want is already taken, can I buy it anyway?

5169

true

the-name-i-want-is-already-taken-can-i-buy-it-anyway

2010-03-11T14:04:34+00:00

Originally endings such as .CO.UK referred to UK registered companies, but more recently it just means some kind of UK entity whether it is a person, a company, and so on. There are over 200 alternative endings available in total, and a variety of rules and regulations are applicable for registering a domain name in certain countries. If you find that the domain you want is not available with a .CO.UK ending, then try .COM and .NET - they don't necessarily imply that you are a US citizen or company, since they are often used to suggest an international or worldwide entity.

1567

2008-03-28T13:10:52+00:00

236 What are international domain names?

5131

true

what-are-international-domain-names

2010-03-11T14:04:46+00:00

Our confirmation email lets you know that registration of the name has been successful. You know for certain that you have got a domain when the whois database updates and shows you as the registered owner this take approx. 24hrs from registration. If for any reason there is a problem registering your domain name we will notify you as soon as possible.

1573

2008-03-28T13:10:54+00:00

252 When do I know a domain has been registered to me?

5240

true

when-do-i-know-a-domain-has-been-registered-to-me

2010-03-11T14:04:51+00:00

Many domain names are DETAGGED around the time of renewal because the registrar has not been able to find out from the registrant whether they wish to renew the registration. However, domain names can be DETAGGED at any point after registration. Please note a DETAGGED domain does not indicate that the domain name is available for purchase.

1628

2008-03-28T13:10:52+00:00

232 When are domain names DETAGGED?

5219

true

when-are-domain-names-detagged

2010-03-11T14:04:54+00:00

When you register a domain name it can still show as available for upto 24hrs. This is due to the length of time it takes for the WHOIS database to update and this is the database you query to check the availability of a domain name. Most of the registries are lowering the amount of time between updates of their WHOIS database, eventually the updates should take place in real-time. Once you receive the confirmation e-mail for your registration the name has been registered. It is not possible for anyone else to register the name, despite the fact that it appears to be free. If after 48hrs your name still is not listed in the WHOIS then you should contact us.

1529

2008-03-28T13:10:55+00:00

263 My name is registered, but it still appears to be free, why?

5262

true

my-name-is-registered-but-it-still-appears-to-be-free-why

2010-03-11T14:04:56+00:00

Nominet has a duty to contact the registrant of a DETAGGED domain name to confirm that they do not want to renew the domain name before it can be cancelled. This process can be time consuming, especially if the database holds poor quality contact information for the registrant. However, once the registrant has confirmed they no longer require the domain name, the registration will be suspended after 21 days and then cancelled between 6-8 weeks after that.

1654

2008-03-28T13:10:52+00:00

231 How long does it take for a DETAGGED domain name to become available for registration?

5247

true

how-long-does-it-take-for-a-detagged-domain-name-to-become-available-for-registration

2010-03-11T14:05:00+00:00

A domain name is your address on the Internet, e.g. www.domainname.com. It is just like a postal address, it tells other computers on the system where you are. But instead of giving the house number, street, town and so on, it explains which computer you are connected to and how you are connected to it. A domain name can be used as the basis of an E-Mail Address, a Web Site Address, or both. E-Mail Addresses always have the '@' symbol in them, and web site addresses usually contain 'www'.

1673

2008-03-28T13:10:59+00:00

286 What is a domain name?

5246

true

what-is-a-domain-name

2010-03-11T14:05:01+00:00

The most common cause of web pages not updating once you have uploaded new files to your hosting space is caching. Caching is used widely across the Internet to cut down the amount of time it takes to request information. It works by keeping a temporary copy of information that has been requested locally for a defined amount of time.The most common forms of caching web pages occur with your web browser and Internet Service Provider. Most web browsers cache pages when you visit a web site so that the next time you go to that page it appears to load faster, because it is using a local copy rather than requesting a new copy be sent across the Internet. ISP caching works in much the same way once you have visited a website your ISP may cache those pages so that they appear to load faster the next time you visit them. The main problem with this is that unlike your browser cache you can not delete these temporary files, instead you have to wait until your ISPs cache expires and it requests fresh copies of the files. This can be very frustrating if you are trying to develop or make changes to your website. Unfortunately there is very little that can be done except to change your ISP. Most ISPs do not cache pages for more than half an hour or so but there are some that take considerably longer.You should first try to delete any temporary/cached files that your browser may have. In IE6 go to Tools -> Internet Options, under "Temporary Internet Files"click "Delete Files" and try re-visiting the web page. If this does not work then your ISP is probably caching the pages you have changed. If you have an alternative dial up connection with another ISP that you have not used to visit your website, you will normally see the changes you have made immediately.

2606

2008-03-28T13:10:55+00:00

258 I've uploaded my new site but I still see the old version, why is this?

9045

true

i-ve-uploaded-my-new-site-but-i-still-see-the-old-version-why-is-this

2010-03-11T14:06:27+00:00

You normally get this error if you are trying to upload from behind a firewall. If that is the case, you should set your FTP client to use Passive transfer mode.

9787

2008-03-28T13:10:58+00:00

277 I'm getting FTP error: '425 Can't build data connection', what does that mean?

10729

true

i-m-getting-ftp-error-425-can-t-build-data-connection-what-does-that-mean

2010-03-11T14:06:27+00:00

If you have purchased <A href="http://www.lcn.com/web_hosting">web hosting</A> for your domain name through LCN you can find detailed instructions on how to upload your website files <A href="http://www.lcn.com/support/guides">here</A>.

6067

2008-03-28T13:10:52+00:00

230 How do I FTP my web files?

9453

true

how-do-i-ftp-my-web-files

2010-03-11T14:06:28+00:00

To cancel/remove your current hosting plan we would need a signed letter/fax from the owner of the account requesting this. To request this we would need to have the following details:Request to cancel/remove hosting Domain name(s) in question Account User/Pass details Address details Signature and dateOnce we have received these details we will then process your request within 24 hours.Please note we can only refund any monies paid for hosting plans if the request to cancel is within the 30 day period as stated within our <A href="http://www.lcn.biz/terms.asp">terms and conditions</A>.

1718

2008-03-28T13:10:56+00:00

265 How do I cancel/remove my hosting plan?

5696

true

how-do-i-cancel-remove-my-hosting-plan

2010-03-11T14:10:03+00:00

To change your hosting password login to <a href="http://www.lcn.com/account/">My Account</a> then click on "Update Account" and enter your new password details. Please note: Changing your password will affect all hosting packages your have under your account.

1770

2008-03-28T13:10:57+00:00

272 How do I change my web hosting password?

6193

true

how-do-i-change-my-web-hosting-password

2010-03-11T14:10:04+00:00

If you have already registered a domain name with LCN you can add a hosting plan to it through <a href="http://www.lcn.com/account">My Account</a> any time after the purchase. Once logged in, simply decide which domain you want hosted, then click the "Add Hosting" link next to the domain.

1710

2008-03-28T13:11:04+00:00

328 Can I set up web hosting after I have purchased my domain name?

5628

true

can-i-set-up-web-hosting-after-i-have-purchased-my-domain-name

2010-03-11T14:10:06+00:00

The company you want to host with should be able to provide you with a set of nameservers to point your domain over to. Typically it takes the format of:<BLOCKQUOTE dir=ltr style="MARGIN-RIGHT: 0px">ns0.hostcompany.com ns1.hostcompany.com </BLOCKQUOTE>To modify the nameservers associated with your domain, follow the steps below:<OL><LI>Login to <A href="http://www.lcn.com/account/">My Account</A> using your email address and password you selected when you registered.</LI><LI>You will be presented with a list of all the domains you have purchased from LCN. Next, click on the domain your wish to modify the nameservers on and then select the option "Modify Name Servers".</LI><LI>Enter the primary and secondary nameserver details into the form and click "Submit".</LI><LI>Changes will be processed instantly, please allow up to 24hrs for them to take effect. The name will now be pointing at your new hosting company.</LI></OL>

1991

2008-03-28T13:11:00+00:00

290 How do I host my website with another company?

6583

true

how-do-i-host-my-website-with-another-company

2010-03-11T14:09:57+00:00

All of our hosting plans are Apple Mac compatible for detailed instruction on uploading your web files and setting up your email account click <A href="http://www.lcn.com/support">here</A>.

1710

2008-03-28T13:10:57+00:00

275 Are your hosting plans Apple Mac compatible?

5711

true

are-your-hosting-plans-apple-mac-compatible

2010-03-11T14:09:58+00:00

A Blog or 'Weblog' can be used for many things, usually to post commentary or news on a particular subject or as a personal online diary. A typical blog combines text, images, and links to other blogs, web pages, and other media related to its topic. The ability for readers to leave comments in an interactive format is an important part of many blogs. Most blogs are primarily textual, although some focus on art, photographs, sketchblog, videos, music, and audio.

1448

2008-03-28T13:11:04+00:00

324 What is a blog?

5600

true

what-is-a-blog

2010-03-11T14:09:59+00:00

If you have an LCN.com hosting plan attached to a domain name you administer with us, you will have access to Hosting details and/or FTP details depending on the type of hosting you have with us. **Please be aware that if you currently utilise a legacy hosting package such as an LCN.com NT or UN hosting, or a ex-Telivo Hosting package, you will have to make a support request either through our contact form, or by phone - to be provided with this information. http://www.lcn.com/contact_us Location of your FTP/Hosting information This information is located in your LCN.com account after logging in. <a href="https://www.lcn.com/user/login">Login Here</a> From accessing your LCN.com account, you should be provided with a list of current domains/services that you can manage from within that particular account. To find the FTP/hosting details relating to a specific domain, find the domain name in question (from the screen) and [click] on the relevant package name (this will be located just under the domain name). Clicking on the package name, i.e. 'Dynamic Hosting', will bring up the Hosting summary screen. This page will contain all the relevant data relating to your Web Hosting (including any relevant FTP information). If you use a sitebuilder hosting, you will simply be provided with an additional 'log in' button, to access the software.

2010-03-01T12:26:52+00:00

340 Where can i find my FTP/Hosting Details?

128

true

where-can-i-find-my-ftp-hosting-details

2010-03-11T14:10:02+00:00

FrontPage is a website creation and management tool developed by Microsoft. FrontPage tries to allow basic users to create more advanced features for their website without having to know what is going on in the background. Most of these features require special extensions to be installed on the server for them to work. If you use any of the FrontPage built in features they will require the server extensions to be enabled. Features like themes, hit counters, banner ads, rollover buttons, form to email etc.Please note if you have used any of the FrontPage built in features your website will not work correctly if the extensions are disabled. The use of FrontPage and FTP is discouraged. This is due to the way that FrontPage sets the owner permissions for files, which can lead to conflicts and corruption of the extensions if FrontPage is used in conjunction with FTP.FrontPage is most commonly used because it is bundled with other software packages most notably Microsoft Office and because it is a Microsoft product. For the entry level or basic developer it is relatively simple to use. However the fact that it relies heavily on special extensions being installed and its non-standard implementation of most of its features make it inadequate for the more advanced developer.

1871

2008-03-28T13:11:01+00:00

307 What is FrontPage?

6390

true

what-is-frontpage

2010-03-11T14:21:42+00:00

To make sure you always get great value for money we calculate the upgrade fee by linking it to how much usage you will get before the end of you current contract. Time for some maths: c = d*((t-m)/t) c = cost, d = difference in cost t = term of product (12 months), m = number of months elapsed Example: I am a customer looking to upgrade my 'starter hosting' to a 'dynamic hosting' package. I ordered my hosting package 6 months ago, now I want a package with a Database and some scripting. My total upgrade cost is worked out as follows: The difference in cost between the packages (£20) Multiplied by the number of months left on your contract (e.g. 6 months) divided by the term of your contract (e.g. 12 months) So the upgrate cost would be: £20 x ( 6 / 12 ) The final cost of my upgrade would be £10

4438

2008-03-28T13:11:00+00:00

298 How do we work out the hosting upgrade fee?

5202

true

how-do-we-work-out-the-hosting-upgrade-fee

2010-03-11T14:11:05+00:00

No, our hosting package price includes all the basic services you need to be up and running (apart from the design of the website). However, if extra services are required then these would be at our standard prices.

2217

2008-03-28T13:11:06+00:00

338 I've just purchased hosting, are there any extra charges?

5086

true

i-ve-just-purchased-hosting-are-there-any-extra-charges

2010-03-11T14:11:08+00:00

None of our hosting packages currently support ASP scripting.

2173

2008-03-28T13:10:52+00:00

233 Do your hosting plans support ASP?

6541

true

do-your-hosting-plans-support-asp

2010-03-11T14:12:08+00:00

Generally it can found under an option of either 'Set Permissions' or 'CHMOD' in your FTP software.

1767

2008-03-28T13:11:04+00:00

323 How do I set file permissions?

7006

true

how-do-i-set-file-permissions

2010-03-11T14:12:11+00:00

PHP is a script language and interpreter that is freely available and used primarily on Linux Web servers. PHP, originally derived from Personal Home Page Tools, now stands for PHP: Hypertext Preprocessor, which the PHP FAQ describes as a "recursive acronym."PHP is an alternative to Microsoft's Active Server Page (ASP) technology. As with ASP, the PHP script is embedded within a Web page along with its HTML. Before the page is sent to a user that has requested it, the Web server calls PHP to interpret and perform the operations called for in the PHP script.An HTML page that includes a PHP script is typically given a file name suffix of ".php" ".php3," or ".phtml". Like ASP, PHP can be thought of as "dynamic HTML pages," since content will vary based on the results of interpreting the script.PHP is a widely-used general-purpose scripting language that is especially suited for Web development as it can be embedded into HTML.Visit <A href="http://www.php.net">www.php.net</A> for more information.

2030

2008-03-28T13:11:01+00:00

306 What is PHP?

6955

true

what-is-php

2010-03-11T14:12:16+00:00

Perl is a script programming language that is similar in syntax to the C language and that includes a number of popular Unix facilities such as SED, awk, and tr. Perl is an interpreted language that can optionally be compiled just before execution into either C code or cross-platform bytecode.Perl is regarded as a good choice for developing common gateway interface (CGI) programs because it has good text manipulation facilities (although it also handles binary files). It was invented by Larry Wall. In general, Perl is easier to learn and faster to code in than the more structured C and C++ languages. Perl programs can, however, be quite sophisticated. Perl tends to have devoted adherents. Perl was originally said to stand for "Practical Extraction and Reporting Language" but that name is no longer used. Larry Wall prefers the usage of an upper-case "Perl" for the language itself and lower-case "perl" for any interpreter or compiler of Perl.The most common use of Perl is for CGI scripting. Visit <A href="http://www.perl.com">www.perl.com</A> for more information.

1751

2008-03-28T13:11:03+00:00

315 What is PERL?

6579

true

what-is-perl

2010-03-11T14:12:18+00:00

Create a simple file called information.php in the root of your ftp directory like this: <pre> <?php phpinfo(); ?> </pre> Go to http://[your-domain]/information.php It will tell you all the php settings on the server. For more information visit: <a href="http://www.php.net/phpinfo" target ="_blank" >http://www.php.net/phpinfo</a>

1730

2008-09-24T18:08:24+01:00

339 How can I find out about the php settings for my hosting?

5496

true

how-can-i-find-out-about-the-php-settings-for-my-hosting

2010-03-11T14:12:20+00:00

The sendmail path is /usr/sbin/sendmail.

6373

2008-03-28T13:10:55+00:00

260 What is the path to sendmail?

6839

true

what-is-the-path-to-sendmail

2010-03-11T14:12:22+00:00

Only our Dynamic hosting package supports PHP. For more information <a href="http://www.lcn.com/website_hosting">click here</a>.

2679

2008-03-28T13:11:04+00:00

329 Which of your web hosting plans support PHP?

6655

true

which-of-your-web-hosting-plans-support-php

2010-03-11T14:12:24+00:00

If you are using one of the NT hosting plans you need to make sure you are using passive transfer mode (PASV Mode). This is because our servers are behind firewalls. After the initial FTP connection a random high port number is choosen to do the data transfer rather than the standard FTP ports 20,21.

1793

2008-03-28T13:11:05+00:00

330 Why do I not get a file list when I FTP to your NT hosting?

5174

true

why-do-i-not-get-a-file-list-when-i-ftp-to-your-nt-hosting

2010-03-11T14:18:51+00:00

Some of our customers experienced a problem uploading their files through Dreamweaver to an NT hosting plan. This was caused by the 'Host Directory' setting. Dreamweaver will not connect to the server if you only enter 'htdocs' you must place a trailing forward slash 'htdocs/' for it to connect properly.

2162

2008-03-28T13:11:06+00:00

337 How do I upload to my NT hosting plan using Dreamweaver?

4628

true

how-do-i-upload-to-my-nt-hosting-plan-using-dreamweaver

2010-03-11T14:18:51+00:00

'htdocs' is the directory that all of your web files need to be uploaded to on our NT hosting plans. It is best to set it as the initial directory you connect to when you FTP to your hosting. This option is usually referred to as initial host or remote directory or folder within most FTP software.

6828

2008-03-28T13:11:04+00:00

327 What is 'htdocs' and why do I need it?

6829

true

what-is-htdocs-and-why-do-i-need-it

2010-03-11T14:18:52+00:00

The LCN terms and conditions and subsequent terms and conditions relating to specific services can be found <A href="http://www.lcn.com/terms_and_conditions">here</A>.

1524

2008-03-28T13:10:57+00:00

270 What are your terms and conditions?

6184

true

what-are-your-terms-and-conditions

2010-03-11T14:21:22+00:00

All Internet hosts, including your computer when it is connected to the Internet, use a DNS server. Every time you go to a website, you need to look up the site's IP address using the domain name of the website. Your request for this lookup is eventually passed to a DNS server somewhere. But your request is one of thousands, even millions of requests being made at any one time across the Internet. The DNS lookup process requires that if your local DNS server is not Authoritative for the domain that contains the domain name you are trying to reach, it should ask other servers to get an answer. Your local server could get quite busy performing these lookup requests, and this could slow down its performance if it is Authoritative for a domain name. To combat this the answers that a DNS server gets from another DNS server can be added to their own internal database and retained for a period of time equal to the time to live (ttl) value set on the record stored on the Authoritative DNS server. Storing these responses is called caching, and allows a DNS server to respond more quickly to multiple queries for the same domain or host. If you are on a website, and want to retrieve the next page on the site, the local DNS server does not have to look up the host again, provided the time to live (ttl) value has not expired and caused the local DNS server to delete the information. This is why it takes so long to contact a website at first, but subsequent requests for pages on the same site are somewhat faster. Caching DNS servers are configured for recursive lookup as well. This creates a server that will respond to lookup requests by delivering answers from its cache, or looking them up on other servers. It is the job of a caching DNS server to handle general lookups of Internet domains. A caching DNS server reduces the load placed on an Authoritative DNS server by handling the requests that don not pertain to the local domain. Almost all Internet Service Providers (ISPs) operate some kind of caching DNS server. Unfortunately DNS caching is a double-edged sword. It speeds up resolution by storing recent answers, and short-circuiting the normal resolution process. However there is a down side. Because DNS servers cache answers, and don't delete these answers until the time to live (ttl) expires, it can take hours or days for the entire Internet to recognize changes to DNS information for your domain name.

21001

2008-03-28T13:10:55+00:00

256 What is DNS caching?

21003

true

what-is-dns-caching

2010-03-11T14:21:23+00:00

Domain Name Service (DNS) is a very complex subject and we would not be able to adequately cover every aspect in a FAQ, below is a simplified outline. A DNS server provides 'name resolution service' which means that DNS servers resolve names into IP addresses. Every computer on the Internet has a unique IP address (a series of four numbers separated by dots). A DNS server is used to 'resolve' a name into an IP address (or vice versa). This protocol is necessary because humans can remember names easier than they can numbers. A DNS server is usually located on the network to which you are attached. If you are using an Internet Service Provider (ISP), your DNS server is at your ISP. If you are using the network at your college or your office, you probably have a local DNS server somewhere near you. When you type 'http://www.lcn.com' into your web browser, your browser software sends that domain name to your local DNS server. Whenever your local DNS server runs into a domain name it doesn't recognize (something it hasn't looked up yet), it goes to the root DNS servers to look it up. The root DNS server will respond with a list of DNS servers who are in charge of resolving the domain name. Whenever a machine is responsible for a domain name, it's referred to as the 'Authoritative' server because it is the authority on that domain name. Your local DNS server then sends another query to those 'Authoritative' DNS servers, and usually gets an answer telling it what server holds the information you require.

3698

2008-03-28T13:10:52+00:00

235 What is DNS?

6964

true

what-is-dns

2010-03-11T14:21:24+00:00

There are a number of possibilities as to why an account is suspended e.g. non-payment, ownership disputes etc. If your account has been suspended please contact a member of the support team on 0870 7440823 to resolve the reason for the suspension.

1510

2008-03-28T13:10:57+00:00

274 Why has my LCN account been suspended?

6259

true

why-has-my-lcn-account-been-suspended

2010-03-11T14:21:24+00:00

For your protection all payment details are transmitted over a secure link using Thawte SSL 128bit encryption. Payments are then processed securely via our payment services provider.

1622

2008-03-28T13:10:55+00:00

262 Are my credit card details secure?

6280

true

are-my-credit-card-details-secure

2010-03-11T14:21:25+00:00

Keeping your LCN account details up-to-date is extremely important. We use these details to contact you regarding renewals or any other issues. To update your LCN account profile you will need to login to <A href="http://www.lcn.com/account">My Account</A> and click on the "Contacts" link. If you have not logged into your account for 90 days you will be prompted to check the details on you account anyway.Please note that updating your LCN account profile does not change the details held within the WhoIs database. For details on changing ownership/contact details in the WhoIs database <A href="http://www.lcn.com/faqs/domain-names/general/how-do-i-modify-the-ownership-details-of-my-domain-name">click here</A>.

1760

2008-03-28T13:10:56+00:00

264 How do I edit my account details?

6416

true

how-do-i-edit-my-account-details

2010-03-11T14:21:26+00:00

To move your domain name from one account to another we would need a signed authentication from the current account holder. This would normally come in the form of a fax/letter. The fax/letter must contain the following details:Current User/Pass details Domain name(s) you wish to move New account User/Pass details Address details Signature and dateOnce we have received these details we will then process your request within 24 hours.

2220

2008-03-28T13:11:01+00:00

299 How do I move domain names from one account to another?

6270

true

how-do-i-move-domain-names-from-one-account-to-another

2010-03-11T14:21:27+00:00

POP stands for Post Office Protocol and is used by mail servers on the Internet to allow users to download their e-mail. In essence your pop mailbox is your email account and the protocol that allows you to retrieve email.

3570

2008-03-28T13:11:01+00:00

300 What is a POP mailbox?

12386

true

what-is-a-pop-mailbox

2010-03-11T13:54:38+00:00