eShop Frequently Asked Questions

Here we have provided answers to the most commonly asked questions.

General

• Q.How easy is it to use?

  A.Very easy, if you can use programs like Word or Excel you will have no problems using the administration area. To make things as easy as possible there are also WYSIWYG editors, so you can visually edit and manage your entire website.

• Q.Is the software secure?

  A.Yes, the checkout process uses SSL encryption to ensure that all details are protected. The software is also pre-approved for Safe Buy and Trusted Shop certification.

• Q.I have hundred of products, is it easy to add them to my shop?

  A.Yes, you can import (and export) to the shop using .CSV files making managing high numbers of products easy.

• Q.I sell on eBay at the moment, will I still be able to?

  A.Yes, you can directly feed products into eBay and other portals such as shopping.com and Google Base directly from your administration area.

• Q.Can I use Google Webmaster Tools?

  A.Yes, in the advanced settings area you can add the Google Verify tag to the correct area of your web pages (the “head”).

• Q.Can I change my website theme for special occasions such as Christmas?

  A.Yes, you can create multiple templates and activate them as and when you require.

• Q.If I decide I don’t need the premium product is it possible to upgrade and keep my current site?

  A.Yes, upgrading is very easy and won’t affect all the work you have already done.

What will I need?

• Q.Do I need to hire a web designer?

  A.The software comes with over 300 industry templates making it very easy to have your site up and running in no time.

• Q.Do I also need to buy a website hosting package?

  A.No, we provide everything for you included in the price so there are no hidden costs.

• Q.Do I need expensive software to resize my product images for my shop?

  A.No, when you upload your images our software automatically resizes them and optimises them for display in your shop.

Orders, Shipping & Payment

• Q.How am I able to accept money online?

  A.We provide a host of various options including PayPal, Google Checkout, Sage Pay, RBS WorldPay and HSBC. So you can accept payments from pretty much anyone, anywhere, anytime.

• Q.Can it automatically tell me when I have a new order?

  A.Yes, you can setup the email notifications so you will receive an email at any stage of the order process you choose.

• Q.Can I have different delivery costs for multiple items and weights?

  A.Yes you can. You can also set them by regions depending on which package you choose.

• Q.Do I need to buy additional software to create invoices etc.?

  A.No, you can generate invoices, packing slips and modify and manage your orders all from your admin area.

Marketing & Customer Management

• Q.How can I interact with my customers?

  A.Depending on which package you choose there are many features included which enable you to improve your customer service and support for your customer including the newsletter tool, forums and blogs as well as allowing product reviews and comments.

• Q.Is there any easy way to contact all of my customers with say a special offer?

  A.Yes, the integrated Newsletter tool makes contacting customers a piece of cake. You can also incorporate the “coupon” feature to provide special offers and discounts directly into each customer’s personalized newsletter.

• Q.Do customers have to register to buy from me?

  A.It’s completely up to you, you have the option of making registration mandatory or not.

• Q.Can I split my customers into different groups?

  A.Yes you can and you can also allocate different price discounts and access to certain pages depending on which customer group they are in.

• Q.Can customers join my newsletter without registering?

  A.It’s up to you, you can add the newsletter page element to your site so any visitors can sign up.

• Q.Can I have a blog or news area on my website?

  A.Depending on which package you choose you may have the option to have a blog which you can use to provide your customers and visitors with news or any other content you wish to share.

• Q.Is it possible to incorporate a forum such as PHPBB or VBulletin?

  A.Unfortunately not, however some of our packages come with an integrated Forum as standard removing the need to rely on third party software.

If you have a question which isn’t answered above please don’t hesitate to contact our support experts who are always on hand to discuss your requirements in detail.