LCNews
Feb 2003 issue   www.lcn.com      
 

 
 

Welcome to the LCNews

Dear $name[$cnt], Welcome to the latest edition of LCNews. You have received this newsletter as a customer of Low Cost Names (LCN), The newsletter is designed to keep you up to date with the services and products that LCN offers. We would like you to view this as your newsletter too and we would love to hear from you with any comments, suggestions or ideas for items you would like to see covered in the next issue. If you have anything to say then please email us at lcnews\@lcn.com

 

Valentine's Day

The most romantic day of the year - celebrate with something different - don't be selfish youdoitfor.me.uk

IN THIS ISSUE...

Dedicated Server Rental

Coming soon a Windows version

Exclusive Service - Extra space with added value

If you're hosting multiple sites or have highly populated sites then getting your own space is vital to the smooth running of your business

Customers' comments

Your ideas on how we could improve our services

FAQ Updated

Following our customer survey we have introduced some more FAQs

Which? Web Trader

Why the logo has been removed from our site

Site Statistics

For those with a Unix based hosting plan how to interpret the information provided on you're site's visitors

Quotes of the month

Something to reflect on this month

 

 
Sun Cobalt RaQ 550

Dedicated Server Rental

Last month we announced the launch of our latest service - dedicated servers for rental. We have received a number of enquiries about Windows 2k servers. Just to confirm that this service is being tested currently and should be available very soon. Once it's live it will appear on the web site and we'll update you in next months issue.

 

 

EXCLUSIVE SERVICE

Extra space with added value to boost your business

If you are breaking into double figures with your hosting accounts or have highly populated sites then it can start to get expensive for both you and your customers and it may be time to look at a dedicated solution.

Cost vs advantage

Compare other companies hosting solutions against the advantages of our dedicated servers.

Average hosting plan is between £50-£100 pa (LCN's start from £30 pa)

OR

Reseller package is between £50-£100 a month

Both are cheaper than £150 per month for a dedicated server which can host in excess of 500 sites BUT what about the hidden costs and advantages you are missing out on

Does your package include?
   
  Normal Add on (pa)
Site statistics for each hosted site? £10 per site
Front page extensions? £20 per site
Control panel? £5 per site

These additional 3 services could push your costs to well over £150 per month

Not only do you get your OWN SPACE the performance advantage is far greater with a dedicated server. The number of sites you host will be the number on your server. Often with reseller schemes you share a server with 1000's of other sites.

Protect your customers
You also have the option of a complete back up on a dedicated server. This could prove priceless should your customers accidentally delete or disable their site.

Added to the complete control, additional security, and increased speed you'll gain from a dedicated server what more could you want?

Simple to use
As your hosting is managed through a simple to use web admin interface no technical expertise is needed. To test this for yourself you can run a demo via the LCN dedicated servers web site under the click here.

You can also find the full list of features and options by visiting http://www.lcn.com/dedicated but here is a taster of a few options, which are included:

  • Fully managed environment
  • 24/7 monitoring
  • Unlimited technical support
  • Direct connection to the Internet backbone
  • Housed in a secure data centre
  • Web based admin panel
  • DNS server configuration
  • ASP
  • CGI/Perl/PHP
  • Interbase 6 SQL and MySQL database
  • Pro FTPd FTP server
  • 128 bit secure server SSL and SSH
  • Control panel
  • High Speed Processors
  FAQs
 

 

Customer Survey Feedback

Thank you to all those who completed our questionnaire. Clearly our pricing, clean and easy to use site backed up with telephone help were the most popular parts of our service. There were however requests for other services you'd like us to offer and improvements to be made, we have listed below some of your questions and our answers. Watch this space for new products and services to be launched this year.

Q. I have moved a site to you in the last couple of months which previously had POP3 email services whereby the owner was able to have control over their email and to have 'out of office' replies, etc, which they found extremely useful. I would be happy to pay a little extra if it were available.

A. This service is available via our Unix hosting packages. If you would like to upgrade your current hosting package to enable you to have this service please simply email or telephone our support desk with your request.

Q. I found the instructions on the site are written for people who have an intermediate knowledge of web hosting and not for the beginner. It may be an idea to have a part of the site written in very simple, almost infantile, language that anyone new to web hosting will fully comprehend.

A. The step-by-step instructions are both text based and visual to make it as simple as possible to use. The service is also backed up by telephone support for any queries from selecting the best package for your needs to more technical queries. You may also find the answer via our FAQs (Frequently Asked Questions) section but if not then please feel free to phone our support line for personal advice.

Q. When will the Reseller package be complete?

A. We have had several requests for the reseller package, which is currently under development. I am pleased to announce it will be live later in the year. The launch will be announced through the newsletter.

Q. Documentation on how to understand the site statistics on site admin page.

A. For an explanation on how to interpret the stats on the site admin page see our article later on in the newsletter.

Q. More technical support samples in cgi.

A. LCN are planning to launch a new more user friendly hosting package very soon and when the new hosting services are launched (next month) they will include more cgi examples and support. Watch this space for the launch.

Q. I can't find information about renewal services? Have I looked properly?

A.Information regarding our renewal services can be found under our terms and conditions. Reminders for renewals are sent out 2 months prior to the deadline and then again 1 month, 2 weeks and a week before the deadline to the email address listed in your admin section. It is therefore very important to keep this information up to date. We are also now offering a SMS text reminder to your mobile phone. New customers are offered this service automatically and if you wish to sign up to this service then please update your profile via the admin section on the LCN website.

Q. Proper intro's to the search engines.

A. To effectively register your site with all the search engines you need to visit each site individually. A link will be set up to help you identify the most popular search engines later in the year via our FAQ section. Once this is up and running we will notify customers via the newsletter.

Q. An email confirming when the domain name and web forwarding were active.

A. Email confirmation of successful domain name registration is sent within 24 hours. Email forwarding, once set up, can simply be checked by sending yourself an email.

Q. PHP support on NT hosting plans?

A. PHP was initially designed for the Unix hosting plan and is therefore not widely available for NT hosting plans. The simple answer is to upgrade your hosting package to one of our Unix options to receive the service you require. To upgrade your hosting plan contact our support services by phone, email or visit the web site to change your options.

Thank you for your comments

 

 

FAQs Updated

Following your comments in response to our customer survey in last month's newsletter we will be updating some of our FAQs and introducing new options to ensure all your questions are answered. We aim to provide the best service. If there's a question that is unanswered that you feel would be a valuable addition to this section please let us know by emailing the support team on support\@lcn.com.

 

 

Farewell to Which? Web Traders Scheme

Due to the closure of the Which? Web Traders Scheme we have had to remove the logo and link from our web site. The announcement below explains why the scheme has had to close and we are investigating replacing the scheme with another very soon. Our membership of the scheme has reassured many customers of our ethics over the years. We'll update you as soon as we have a replacement scheme in place.

Which? Web Trader Announcement

I regret to announce that the Which? Web Trader scheme will be closing on January 31 2003.

During the three and a half years of the scheme we have accepted more than 2,700 online traders from more than 8,000 applications and resolved more than 2,000 disputes on behalf of consumers. The scheme has succeeded in its aim of increasing consumer confidence online and has promoted higher standards in e-commerce.

However, providing such an effective and well-monitored scheme costs a significant amount each year and as a charity and campaigning organisation we need to use our resources in the most efficient way possible. We have therefore decided to bring the scheme to a close.

Traders have been contacted with details of the closure plan. The Which? Web Trader logo will be withdrawn from participating sites on Friday January 31.

Consumer feedback about Which? Web Traders can be referred to us at webtrader\@which.net until January 31.

A press release about the closure can be seen at www.which.net/media.

Paul Kitchen,
Head of Online,
Consumers' Association

  End of Which? Web Trader
 

 

Understanding your Site Statistics

Currently if you have a Unix based hosting plan then you can get access to site statistics. Site stats are idea for analyzing your site traffic. Who visits your site, where do they come from, what is your most popular page, what time of the day, month year are users visiting? To understand what the statistics mean here's a brief description. To view your stats simply enter www.yourdomainname.com/stats in your browser, you will then be prompted for a username/password to gain access.

The yearly (index) report shows statistics for a 12 Month period, and links to each month. The monthly report has detailed statistics for that month with additional links to any URL's and referrers found. The various totals shown are explained below.

Hits
Any request made to the server which is logged, is considered a 'hit'. The requests can be for anything... html pages, graphic images, audio files, cgi scripts, etc... Each valid line in the server log is counted as a hit. This number represents the total number of requests that were made to the server during the specified report period.

Files
Some requests made to the server, require that the server then send something back to the requesting client, such as a html page or graphic image. When this happens, it is considered a 'file' and the files total is incremented. The relationship between 'hits' and 'files' can be thought of as 'incoming requests' and 'outgoing responses'.

Pages
Pages are, literally just pages. Generally, any HTML document, or anything that generates an HTML document, would be considered a page. This does not include graphic images, audio clips, etc... This number represents the number of 'pages' requested only, not images or anything else included in the document featured on the page.

Visits
Whenever a request is made to the server from a given IP address (site), the amount of time since a previous request by the address is calculated (if any). If the time difference is greater than a pre-configured 'visit timeout' value (or has never made a request before), it is considered a 'new visit', and this total is incremented (both for the site, and the IP address).

Sites
Each request made to the server comes from a unique 'site', which can be referenced by a name or ultimately, an IP address. The 'sites' number shows how many unique IP addresses made requests to the server during the reporting time period. This DOES NOT mean the number of unique individual users (real people) that visited, which is impossible to determine using just logs and the HTTP protocol (however, this number might be about as close as you will get).

KBytes
The KBytes (kilobytes) value shows the amount of data, in KB, which was sent out by the server during the specified reporting period. This value is generated directly from the log file, so it is up to the web server to produce accurate numbers in the logs. In general, this should be a fairly accurate representation of the amount of outgoing traffic the server had. (Note: A kilobyte is 1024 bytes, not 1000 bytes)

Top Entry and Exit Pages
The Top Entry and Exit Pages give rough estimates of what URL's are used to enter your site, and what the last pages viewed are. Because of limitations in the HTTP protocol, log rotations, etc... This number should be considered a good "rough guess" of the actual numbers, however will give a good indication of the overall trend in where users come into, and exit, your site.

HOPE THAT HELPS!!

 

 

Quotes of the month

Be content to remember that those who can make omelettes properly can do nothing else.
Hilaire Belloc, British poet 1870 - 1953

Football is about glory, it is about doing things in style and with a flourish, about going out and beating the lot, not waiting for them to die of boredom.
Danny Blanchflower, Irish footballer 1926-1993

Jealousy is no more than feeling alone against smiling enemies.
Elizabeth Bowen, Novelist, 1899-1973

Common sense is nothing more than a deposit of prejudices laid down in the mind before you reach eighteen.
Albert Einstein, German born Theoretical physicist, 1879-1955

Cheese is milk's leap towards immortality.
Clifton Fadiman, American critic 1904

Being an MP is the sort of job all working-class parents want for their children - clean, indoor and no heavy lifting.
Diane Abbott, British Labour Politician 1953

Life is a foreign language; all men mispronounce it.
Christopher Morely, American Writer 1890 - 1957

 

 

February is the month of love - OK maybe not but it does contain Valentine's Day. On Valentine's Day the tradition is to send your loved one or one's a secret message or gift declaring your love, infatuation or physical attraction. Usually anonymous but sometimes signed - the idea is to remember the day and celebrate it.

Do something different - be a bit more imaginative this year with your Valentines Day gift...... youdoitfor.me.uk

Devote a whole website to your loved one. Prove he/she is the one for you. Your site could include photos of you together, your song, your life together so far. If you're married ensure he/she recalls the day it all started when you tied the knot however long along.

If you've got a pet name for your loved one then register it as a .me.uk domain name or have a look at some of our suggestions below:

bemineforever.me.uk yourmyjewel.me.uk
pamperingfor.me.uk   bemyvalentine.me.uk
bemyteddybear.me.uk   girlsand.me.uk
loveisallaround.me.uk   lightofmylife.me.uk
owlbeyours.me.uk   flyawaywith.me.uk
flowersfrom.me.uk   heartsandflowers4.me.uk
boysarefor.me.uk   comeawaywith.me.uk
girlsarefor.me.uk   chocolates4.me.uk
perfectfor.me.uk   someoneloves.me.uk
youareperfectfor.me.uk   cupitgot.me.uk
specialdays4.me.uk   alwaysandforever.me.uk
foreveryouand.me.uk   youare4.me.uk
boysand.me.uk   kisses4.me.uk
dottyfor.me.uk   pleasemarry.me.uk
rosesareredvioletsareblueyouaretheone4.me.uk

Marriage is the healthy option

Married men and woman are likely to be happier and suffer less from stress than their single counterparts.

Researchers in Australia who polled 10,641 adults have found that while 13% of married people suffer from stress, nearly twice as many single people 25% had the same problems.

Married women with children and a job had the fewest mental health problem according to the survey. Probably because they are too busy!

 

 

 
Please do not reply directly to this newsletter. You can view previous issues at www.lcn.com/lcnews. This newsletter may be freely redistributed by email in its unedited form. Please do share it with others.
 

LCN would like to thank you in advance for your continued support.

Kind regards

LCN Team

 
 
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